IHGSteve: Can we get a final ruling on Resort Fees on Reward Night stays?
Jun 11, 2015, 10:09 am
#1
Original Poster
Join Date: May 2013
Posts: 33
IHGSteve: Can we get a final ruling on Resort Fees on Reward Night stays?
Some IHG Properties have resort fees.
When booking a free night through points or a free night certificate, all costs should be included (including resort fees).
Correct?
If so, can you post a link to this policy so that I don't have to spend an hour arguing with check-out clerks anymore.
I have also been having issues with IHG hotels charging my credit card for a reward night stay for the full cost of the room and having to spend hours / days resolving the issue if ever. It is beyond frustrating.
Thanks!
When booking a free night through points or a free night certificate, all costs should be included (including resort fees).
Correct?
If so, can you post a link to this policy so that I don't have to spend an hour arguing with check-out clerks anymore.
I have also been having issues with IHG hotels charging my credit card for a reward night stay for the full cost of the room and having to spend hours / days resolving the issue if ever. It is beyond frustrating.
Thanks!
Jun 11, 2015, 7:45 pm
#3
Join Date: Nov 2006
Location: I hate my location and hope to flee from it soon.
Programs: Hyatt PL, PC Spire/RA, HH GOLD, SPG Green, Marriott Silver, Skywards B, CSA Gold, Lufthansa Paper,UA
Posts: 1,211
Dear Mr. Whatever
Thank you for your email regarding billing concern with the The Venetian Las Vegas, NV. We apologize for any inconvenience this situation may have caused you.
As previously explained to you by our Rewards Club Agent, Reward Nights and Free Nights only covers Room and tax/vat. However, other charges such as Resort Fees, gratuities, etc. are to be paid directly to the hotel. For more information on your resort fee coverage, you may contact The Venetian hotel at 702-414-1000 or send email to [email protected].
Once again thank you for contacting us.
Best regards,
John Doe JR.
Case Manager
Guest Relations
IHG
Thank you for your email regarding billing concern with the The Venetian Las Vegas, NV. We apologize for any inconvenience this situation may have caused you.
As previously explained to you by our Rewards Club Agent, Reward Nights and Free Nights only covers Room and tax/vat. However, other charges such as Resort Fees, gratuities, etc. are to be paid directly to the hotel. For more information on your resort fee coverage, you may contact The Venetian hotel at 702-414-1000 or send email to [email protected].
Once again thank you for contacting us.
Best regards,
John Doe JR.
Case Manager
Guest Relations
IHG
Jun 12, 2015, 1:13 am
#4
Join Date: Sep 2011
Location: Sydney
Programs: QF: GLD, VA, PLAT, HI: DIA; IHG: RA; AM: CENT
Posts: 12
I have generally just checked and confirmed that if there are any resort fees that they be removed as a gold member the majority of the resort fee "inclusions" which used to be wifi and i think gym from memory were basic privileges assigned any way. The front desk was happy to remove them.
Jun 12, 2015, 8:45 pm
#5
Join Date: Nov 2009
Location: Rhode Island
Programs: US Air, Hilton, Priority Club, AA, UA
Posts: 32
fees
At the IC Scottsdale. now an omni hotel. We were not charged the $25 resort fee per day on award travel because we are platinum members. But at the Hamilton crown plaza we were charged an extra $10 day room upgrade which was not worth it
Jun 15, 2015, 3:35 pm
#7
Company Representative, Intercontinental Hotels
Join Date: Oct 2014
Location: Atlanta, Georgia, USA
Programs: IHG Rewards Club
Posts: 69
From the IHG Rewards Club Service Center: Members should not have to pay for resort fees when staying on reward nights.
In instances when you've been charged, I'd always suggest contacting the service center. Apparently resorts don't always communicate to the service center that there are resort fees also to cover for a guest.
In instances when you've been charged, I'd always suggest contacting the service center. Apparently resorts don't always communicate to the service center that there are resort fees also to cover for a guest.
Jun 16, 2015, 8:24 am
#9
Original Poster
Join Date: May 2013
Posts: 33
From the IHG Rewards Club Service Center: Members should not have to pay for resort fees when staying on reward nights.
In instances when you've been charged, I'd always suggest contacting the service center. Apparently resorts don't always communicate to the service center that there are resort fees also to cover for a guest.
In instances when you've been charged, I'd always suggest contacting the service center. Apparently resorts don't always communicate to the service center that there are resort fees also to cover for a guest.
Jun 16, 2015, 8:41 am
#10
Original Poster
Join Date: May 2013
Posts: 33
Steve:
Here is what the service center said:
"Unfortunately, we do not have access to the hotel's billing information. Since most hotels are independently owned and/or operated, all billing information is handled by each property locally. Please contact the hotel directly for billing inquiries."
I suppose I can get them to call the service center while I am trying to check out in the future to clarify and get the fees removed at the local level. What should I do about getting fees removed on a stay from last week where I sat in the lobby and argued with them for an hour over the incorrect charges?
Here is what the service center said:
"Unfortunately, we do not have access to the hotel's billing information. Since most hotels are independently owned and/or operated, all billing information is handled by each property locally. Please contact the hotel directly for billing inquiries."
I suppose I can get them to call the service center while I am trying to check out in the future to clarify and get the fees removed at the local level. What should I do about getting fees removed on a stay from last week where I sat in the lobby and argued with them for an hour over the incorrect charges?
Jun 22, 2015, 8:39 am
#11
Company Representative, Intercontinental Hotels
Join Date: Oct 2014
Location: Atlanta, Georgia, USA
Programs: IHG Rewards Club
Posts: 69
Just to clarify: Someone else has reminded me this isn't true. The Venetian and The Palazzo in Las Vegas are exceptions. You DO have to pay resort fees at these properties.
Last edited by IHGSteve; Jun 22, 2015 at 8:51 am
Jun 22, 2015, 8:48 am
#12
Company Representative, Intercontinental Hotels
Join Date: Oct 2014
Location: Atlanta, Georgia, USA
Programs: IHG Rewards Club
Posts: 69
Steve:
Here is what the service center said:
"Unfortunately, we do not have access to the hotel's billing information. Since most hotels are independently owned and/or operated, all billing information is handled by each property locally. Please contact the hotel directly for billing inquiries."
I suppose I can get them to call the service center while I am trying to check out in the future to clarify and get the fees removed at the local level. What should I do about getting fees removed on a stay from last week where I sat in the lobby and argued with them for an hour over the incorrect charges?
Here is what the service center said:
"Unfortunately, we do not have access to the hotel's billing information. Since most hotels are independently owned and/or operated, all billing information is handled by each property locally. Please contact the hotel directly for billing inquiries."
I suppose I can get them to call the service center while I am trying to check out in the future to clarify and get the fees removed at the local level. What should I do about getting fees removed on a stay from last week where I sat in the lobby and argued with them for an hour over the incorrect charges?
Sep 2, 2016, 3:50 pm
#13
Join Date: Sep 2016
Programs: IHG
Posts: 5
From the IHG Rewards Club Service Center: Members should not have to pay for resort fees when staying on reward nights.
In instances when you've been charged, I'd always suggest contacting the service center. Apparently resorts don't always communicate to the service center that there are resort fees also to cover for a guest.
In instances when you've been charged, I'd always suggest contacting the service center. Apparently resorts don't always communicate to the service center that there are resort fees also to cover for a guest.
However, my price summary for the reservation on the IHG website lists the "Service Charge" as "FREE," which shows up as "$29" when trying to make a paid reservation.
Sep 3, 2016, 2:32 am
#15
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
The Vegas hotels after all are not actually IC's, hence the excemption regards resort fees