Did you want the welcome gift or 500 bonus points that we will never really post?
Jun 25, 2016, 2:02 pm
#91
Join Date: Apr 2013
Posts: 1,443
At which ICs do you get welcome points?
Jun 26, 2016, 1:38 am
#92
Join Date: Sep 2015
Location: London
Programs: IHG Spire Amb, BA Gold, Hyatt
Posts: 131
I've gotten them at ICs in: Warsaw, Prague, Dusseldorf, Berlin, Malta and Vienna (I think), Austin TX (not EuropeanI realise), Paris, and Madrid - these are the ones that I could check. It does not appear that I received them at the ICs in Osaka, Singapore, Kuala Lumpur, or Hong Kong though. I can remember getting drink vouchers in Osaka for sure, and one of the other Asian ICs but can't remember which one, but they wouldn't allow me to trade it in for points sadly.
I've been surprised to get them on reward stays in the US at Holiday Inn and Candlewood Suites recently too.
Personally, I don't know why they even give them out as it just seems to make everyone irritated then when they don't get them. One more benefit to their rewards program that isn't done at all properties, so it makes for bad feelings when you don't receive them.
I've been surprised to get them on reward stays in the US at Holiday Inn and Candlewood Suites recently too.
Personally, I don't know why they even give them out as it just seems to make everyone irritated then when they don't get them. One more benefit to their rewards program that isn't done at all properties, so it makes for bad feelings when you don't receive them.
Jun 27, 2016, 9:06 am
#93
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
Becoming ever more bizzarre
Until recently, they would either hand you a voucher for your 300-500-600 points depending on the brand, and you would deposit it at the IHG rewards deposit site, or they would do it themselves. So quite often I'd get the points even before checking out.
Now, the process is changed. From an HX in Germany:
But although the points for my stay itself posted, the welcome points have not yet.
Even more frustrating than before, where I had to follow up about 1/3 of the time with various hotels.
Now, the process is changed. From an HX in Germany:
There has been a small change in the system for the welcome amenity. A few month it was the reception desk who gave the welcome amenity directly on your IHG account. But now we just chose the welcome amenity and then after a few days the will have to appear on your IHG account.
I see now in our system that the welcome amenity has initiated, so it should appear in a few days on your account.
If it will not appear in about one week, please feel free to contact us again, so that we can check. Usually after Check-out it takes about one week to appear.
I see now in our system that the welcome amenity has initiated, so it should appear in a few days on your account.
If it will not appear in about one week, please feel free to contact us again, so that we can check. Usually after Check-out it takes about one week to appear.
Even more frustrating than before, where I had to follow up about 1/3 of the time with various hotels.
Jun 30, 2016, 11:21 am
#95
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
They can appear anywhere from the time I get to my room, to a couple of days after checkout (some places batch them later). Of all the stays I've had since the scheme started, I've only had to chase them down at one joint when it first started, and one place more recently when the points failed to post after two followup calls; I stayed at the latter joint after that, mentioning my frustration at check out, with the missing points coming through that day, and the ones for the stay a day or so later. I have only stayed outside the States once since this started (Indigo Madrid award stay), and they posted quickly, after being specifically told at check-in I was entitled to them.
Jul 1, 2016, 8:18 am
#96
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
This is funny... 3 stays this year... first two posted with no welcome bonus, 3rd posted a welcome bonus and no points. Life is funny, some days...
Welcome Bonus Points| 500 pts.
Welcome Bonus Points| 500 pts.
Jul 3, 2016, 11:09 am
#97
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
It's been getting better but it's frustrating having to keep track of these.
An email via IHG website always results in the problem getting resolved but it shouldn't require follow-up.
An email via IHG website always results in the problem getting resolved but it shouldn't require follow-up.
Jul 15, 2016, 11:57 am
#99
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
Agreed some hotels are better than others at the "Welcome Points". Some hotels put them in almost instantly as you check in, while others post days after check out. Ive also had to follow up on a few stays and have always had success doing so via email or phone, sometime even extra points awarded for the delay.
Jul 15, 2016, 4:31 pm
#100
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
HI DUS posted the welcome points but not the stay, causing me to miss a stay needed for a bonus. 
A call to the Philippines got that taken care of, and for no other reason she also said I was missing pts on an IC stay and suddenly my account had a few Ks extra.
A call to the Philippines got that taken care of, and for no other reason she also said I was missing pts on an IC stay and suddenly my account had a few Ks extra.
Jul 15, 2016, 9:57 pm
#101
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Checked into the Holiday Inn Chicago-Matteson (South Suburbs) this week and the agent just said "did you want the 500 points?". Maybe if I'd pressed I'd have learned what the other option was.
Jul 16, 2016, 12:55 am
#102
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
HIX Dundee gave me the points before I had even arrived at the hotel (so there was still a possibility of no-show)
UK HIXs seem to have improved since last year, so far this year have been offered the points at every stay and they usually arrive within 2 days. Last year there was a lot of talk "we don't do paper vouchers anymore" but the points rarely posted. It was better in 2014 when you had control over the process
Germany is a bit hit and miss, wasn't offered anything at HIX Singen and only drinks were available at HI Schoenefeld.
UK HIXs seem to have improved since last year, so far this year have been offered the points at every stay and they usually arrive within 2 days. Last year there was a lot of talk "we don't do paper vouchers anymore" but the points rarely posted. It was better in 2014 when you had control over the process
Germany is a bit hit and miss, wasn't offered anything at HIX Singen and only drinks were available at HI Schoenefeld.
Jul 16, 2016, 10:54 am
#104
Join Date: Jun 2005
Location: Huntsville, AL
Programs: Delta 1MM/SM, IHG Spire, Marriott Gold, HH Diamond, SPG Gold, Choice Hotels Gold, Hyatt Discoverist
Posts: 67
After complaining about points not posting about half the time, I have to acknowledge the last 3 hotels I've stayed in:
Holiday Inn Express Naples, FL Downtown
Crowne Plaza Memphis Downtown
HI Express Chattanooga Downtown.
All posted day of check-in. The HIE Naples was 4 days paid and 1 on a free IHG Mastercard night. Received points for both.
Holiday Inn Express Naples, FL Downtown
Crowne Plaza Memphis Downtown
HI Express Chattanooga Downtown.
All posted day of check-in. The HIE Naples was 4 days paid and 1 on a free IHG Mastercard night. Received points for both.
Jul 18, 2016, 8:45 am
#105
Join Date: Aug 2012
Location: Los Angeles
Programs: Southwest RR, SPG... still getting my feet wet in this game!
Posts: 11
I'm a very infrequent traveler (last hotel stay was July 2015) so I didn't know a welcome amenity existed. I stayed at the Holiday Inn Express in Encinitas, CA a few nights ago and got an email yesterday stating that I received 500 points. (I wasn't asked if I wanted points or a snack/drink) Logged into my IHG acct and saw that I got 500 points...twice. I had made two separate reservations because I booked one with my Chase free night and the other on points. So...are these points based per stay or per night that you're at the hotel?