Please post your Royal Ambassador experiences (Archive Thread 2013)
Feb 20, 2013, 7:37 am
#151
Join Date: Jan 2011
Posts: 444
Intercontinental Berchtesgaden
InterContinental Berchtesgaden
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest room with BOGO, received: Penthouse Suite
How are the rooms?
Here some pictures:
http://youhavebeenupgraded.boardinga...berchtesgaden/
How is the exec. lounge?
No Lounge
What was your welcome gift?
Bottle red wine
Did you receive fruit in the room?
Yes
What was good and what was bad?
Good
Value for $ or Priority Club Points?
Yes, rate was 200 Euro with BOGO (=100 Euro per night)
Would you return?
Yes
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest room with BOGO, received: Penthouse Suite
How are the rooms?
Here some pictures:
http://youhavebeenupgraded.boardinga...berchtesgaden/
How is the exec. lounge?
No Lounge
What was your welcome gift?
Bottle red wine
Did you receive fruit in the room?
Yes
What was good and what was bad?
Good
- Upgrade
- Huge Suite
- Free healthy Minibar (for everyone)
- Changed their upgrade policy for RAs
Value for $ or Priority Club Points?
Yes, rate was 200 Euro with BOGO (=100 Euro per night)
Would you return?
Yes
Last edited by youhavebeenupgraded; Mar 12, 2014 at 1:22 pm
Feb 20, 2013, 4:32 pm
#152
Join Date: Mar 2012
Posts: 128
When I was in Madrid last summer the service was excellent - mind you it was a special occassion why I visited and the hotel were aware of it. However there were a few things that I was disappointed with.
I booked a club room using my ambassador weekend and was told I have been upgraded to a junior suite. Was hoping for a but more but could not complain - until I saw the room. Until this day I am convinced that I was not upgraded. The room was pretty big - but not what I consider to be a junior suite - more of a large bedroom. There was no separate living area - just a sofa and a coffee table in the room. The Deluxe rooms at the IC Berlin was more like a suite then the room I had in Madrid.
I booked a club room using my ambassador weekend and was told I have been upgraded to a junior suite. Was hoping for a but more but could not complain - until I saw the room. Until this day I am convinced that I was not upgraded. The room was pretty big - but not what I consider to be a junior suite - more of a large bedroom. There was no separate living area - just a sofa and a coffee table in the room. The Deluxe rooms at the IC Berlin was more like a suite then the room I had in Madrid.
Feb 20, 2013, 5:26 pm
#153
Join Date: Jun 2012
Posts: 2,342
When I was in Madrid last summer the service was excellent - mind you it was a special occassion why I visited and the hotel were aware of it. However there were a few things that I was disappointed with.
I booked a club room using my ambassador weekend and was told I have been upgraded to a junior suite. Was hoping for a but more but could not complain - until I saw the room. Until this day I am convinced that I was not upgraded. The room was pretty big - but not what I consider to be a junior suite - more of a large bedroom. There was no separate living area - just a sofa and a coffee table in the room. The Deluxe rooms at the IC Berlin was more like a suite then the room I had in Madrid.
I booked a club room using my ambassador weekend and was told I have been upgraded to a junior suite. Was hoping for a but more but could not complain - until I saw the room. Until this day I am convinced that I was not upgraded. The room was pretty big - but not what I consider to be a junior suite - more of a large bedroom. There was no separate living area - just a sofa and a coffee table in the room. The Deluxe rooms at the IC Berlin was more like a suite then the room I had in Madrid.
Feb 20, 2013, 9:53 pm
#154
Join Date: Jan 2007
Posts: 168
Not too familiar with Madrid, but the junior suites in the IC SF (Howard St) are similar to what you describe. Basically a large oversized king bedroom in the corner of the hotel. No separate living/bedroom area. Just two single couches and an ottoman - no coffee table either. So I'm not sure I'd expect junior suites to have separate living room and bedroom like a full suite would.
Last edited by the_commish3; Feb 20, 2013 at 11:21 pm
Feb 21, 2013, 12:47 am
#155
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I had a similar room in Rome, I think it depends on the hotel. The IC Toronto Centre has some pretty nice junior suites club level with a view of the CN Tower but yeah its more of a divider verses a separate room. I was disappointed with the room in Rome, it was cluttered and dark.
Feb 21, 2013, 2:37 am
#156
Join Date: Jan 2011
Posts: 444
Intercontinental Bali
InterContinental Bali
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked Club Room with Best Price Guarantee, received Club Duplex Suite.
How are the rooms?
Here some pictures:
http://youhavebeenupgraded.boardinga...tinental-bali/
How is the exec. lounge?
Here some pictures:
http://youhavebeenupgraded.boardinga...nental-bali-2/
What was your welcome gift?
Box of chocolates
Did you receive fruit in the room?
Yes
What was good and what was bad?
Good
Bad
Value for $ or Priority Club Points?
Best Price Guarantee?
Would you return?
Yes
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked Club Room with Best Price Guarantee, received Club Duplex Suite.
How are the rooms?
Here some pictures:
http://youhavebeenupgraded.boardinga...tinental-bali/
How is the exec. lounge?
Here some pictures:
http://youhavebeenupgraded.boardinga...nental-bali-2/
What was your welcome gift?
Box of chocolates
Did you receive fruit in the room?
Yes
What was good and what was bad?
Good
- Club Breakfast
- Club Lounge
- Drinks at the Club Lounge
- Butler service
Bad
- Evening spread
Value for $ or Priority Club Points?
Best Price Guarantee?
Would you return?
Yes
Last edited by youhavebeenupgraded; Mar 12, 2014 at 1:21 pm
Feb 21, 2013, 12:29 pm
#157
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
To Youhavebeen upgraded RE IC Berchtesgaden..
Changed their upgrade policy for RAs
Was this verbally confirmed, or did you assume that to be the case based on your upgrade?
Changed their upgrade policy for RAs
Was this verbally confirmed, or did you assume that to be the case based on your upgrade?
Feb 21, 2013, 1:52 pm
#158
Join Date: Jan 2011
Posts: 444
2013: Stayed with Bogo and received a penthouse suite. Yes, I assume that they changed their upgrade policy.
Feb 22, 2013, 1:59 am
#159
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Feb 22, 2013, 10:38 am
#161
Join Date: May 2002
Location: District of Columbia, Maryland- AA 2M Life Platinum, UA 1K, TK Gold, BA Silver, IC RA, Fairmont/Marriott Platinum, SPG/Hilton/Omni Gold, Wynn/Makers Mark Ambassador, Hertz Presidents Circle, Avis Chairmans, National Executive
Posts: 1,578
Intercontinental Bangkok
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Deluxe Room, received a Business Class Room?
How are the rooms?
Black and gold, great desk for work space, separate shower and tub. Room still felt averaged size despite being "upgraded".
How is the exec. lounge?
Wonderful, huge fan of Thai food but also had great Western food as well. Breakfasts in Bangkok hotels are the culinary highlight of my day with the fine selection of fruit juices and smoothies.
What was your welcome gift?
Teddy bear wearing a black Intercontinental Bangkok shirt, water and fruit
Did you receive fruit in the room?
Yes
What was good and what was bad?
Hate haggling over top tier benefits, end result I had to choose between suite or Club. As food is wonderful and cheap in Thailand, lounge seemed like a waste but after seeing junior suite, seemed better choice.
Had trouble using my weekend BOGO, got 2nd night taken off bill but instructed twice to pay higher rate. I approved it twice as it was something low like $23. Kept asking me and I kept saying yes, final bill never got charged higher amount as was charged in full after first night.
Also, rooftop pool had limited view and felt more like a dog bowl on top of a roof. It was deep and small but having to climb up to it makes it feel temporary and tacky, like an above ground pool is.
Bad
If this hotel were in a US city like Chicago or Pittsburgh, it would have wowed me. Being in Thailand and having great IC stays in other parts of Asia, I expected a little more. First, very high rate due to Asian business travelers and its great location in Siam. For the money, I would prefer to splurge on a hotel I normally would not go to like Shangri-La or book 2 nights at nearby Renaissance.
Value for $ or Priority Club Points?
Only good value because of mini bar (free drinks in lounge although that might have changed) and use of free weekend night.
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Deluxe Room, received a Business Class Room?
How are the rooms?
Black and gold, great desk for work space, separate shower and tub. Room still felt averaged size despite being "upgraded".
How is the exec. lounge?
Wonderful, huge fan of Thai food but also had great Western food as well. Breakfasts in Bangkok hotels are the culinary highlight of my day with the fine selection of fruit juices and smoothies.
What was your welcome gift?
Teddy bear wearing a black Intercontinental Bangkok shirt, water and fruit
Did you receive fruit in the room?
Yes
What was good and what was bad?
Hate haggling over top tier benefits, end result I had to choose between suite or Club. As food is wonderful and cheap in Thailand, lounge seemed like a waste but after seeing junior suite, seemed better choice.
Had trouble using my weekend BOGO, got 2nd night taken off bill but instructed twice to pay higher rate. I approved it twice as it was something low like $23. Kept asking me and I kept saying yes, final bill never got charged higher amount as was charged in full after first night.
Also, rooftop pool had limited view and felt more like a dog bowl on top of a roof. It was deep and small but having to climb up to it makes it feel temporary and tacky, like an above ground pool is.
Bad
If this hotel were in a US city like Chicago or Pittsburgh, it would have wowed me. Being in Thailand and having great IC stays in other parts of Asia, I expected a little more. First, very high rate due to Asian business travelers and its great location in Siam. For the money, I would prefer to splurge on a hotel I normally would not go to like Shangri-La or book 2 nights at nearby Renaissance.
Value for $ or Priority Club Points?
Only good value because of mini bar (free drinks in lounge although that might have changed) and use of free weekend night.
Feb 22, 2013, 9:58 pm
#162
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/SQ Gold, QR Plat, Marriott/Accor Plat, IC Dia Amb, HH Gold, Hertz PC
Posts: 6,706
Feb 22, 2013, 10:22 pm
#163
Join Date: Feb 2011
Programs: TK E+
Posts: 602
Intercontinental Bangkok
Had trouble using my weekend BOGO, got 2nd night taken off bill but instructed twice to pay higher rate. I approved it twice as it was something low like $23. Kept asking me and I kept saying yes, final bill never got charged higher amount as was charged in full after first night.
Also, rooftop pool had limited view and felt more like a dog bowl on top of a roof. It was deep and small but having to climb up to it makes it feel temporary and tacky, like an above ground pool is.
Bad
If this hotel were in a US city like Chicago or Pittsburgh, it would have wowed me. Being in Thailand and having great IC stays in other parts of Asia, I expected a little more. First, very high rate due to Asian business travelers and its great location in Siam. For the money, I would prefer to splurge on a hotel I normally would not go to like Shangri-La or book 2 nights at nearby Renaissance.
Value for $ or Priority Club Points?
Only good value because of mini bar (free drinks in lounge although that might have changed) and use of free weekend night.
Had trouble using my weekend BOGO, got 2nd night taken off bill but instructed twice to pay higher rate. I approved it twice as it was something low like $23. Kept asking me and I kept saying yes, final bill never got charged higher amount as was charged in full after first night.
Also, rooftop pool had limited view and felt more like a dog bowl on top of a roof. It was deep and small but having to climb up to it makes it feel temporary and tacky, like an above ground pool is.
Bad
If this hotel were in a US city like Chicago or Pittsburgh, it would have wowed me. Being in Thailand and having great IC stays in other parts of Asia, I expected a little more. First, very high rate due to Asian business travelers and its great location in Siam. For the money, I would prefer to splurge on a hotel I normally would not go to like Shangri-La or book 2 nights at nearby Renaissance.
Value for $ or Priority Club Points?
Only good value because of mini bar (free drinks in lounge although that might have changed) and use of free weekend night.
Feb 23, 2013, 2:01 am
#164
Join Date: May 2002
Location: District of Columbia, Maryland- AA 2M Life Platinum, UA 1K, TK Gold, BA Silver, IC RA, Fairmont/Marriott Platinum, SPG/Hilton/Omni Gold, Wynn/Makers Mark Ambassador, Hertz Presidents Circle, Avis Chairmans, National Executive
Posts: 1,578
I was wondering if they changed management as well. My impression is they are too busy and sell out to deal with demanding RAs!
Feb 23, 2013, 3:01 pm
#165
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
IC London Park Lane
IC London Park Lane
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
- Booked cheapest room for 175GBP Advance Rate for a Friday night, 4weeks in advance
- Modified next morning = Executive room
- Modified circa 9pm day before arrival = 1 bedroom suite (was courtyard, not park view)
How are the rooms?
Nice, I still think TV screens could be bigger though
Double size bottles of Agraria toiletries
How is the exec. lounge?
78gbp per room, great value if 9am checkin, 4pm deparure
What was your welcome gift?
5oz box of Choc Chip cookies, welcome card, no letter outlining RA benefits
Did you receive fruit in the room?
4x Mandarins
What was good and what was bad?
Good
Upgrade
Free well stocked minibar, (refilled 10am, so I consumed 3 bottle of bubbly. )
Free Internet was fast (no 2speeds where RA can only have slow non-business speed ! )
Free Movie
Early checkin, late Checkout
TV channel choice includes sky sports , espn etc .
Bad
Nothing
Value for $ or Priority Club Points?
Yes Great at this advance rate,
IC-PL Advance rate cheaper than my usual CP-St James and CP London City
Would you return?
Yes, one of the best IC's in Europe.
Next week returning for 2nights on 40Kpoints + $70cash, booked IC-PL late due to changed travel plans.
What is your Priority Club status?
Platinum Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
- Booked cheapest room for 175GBP Advance Rate for a Friday night, 4weeks in advance
- Modified next morning = Executive room
- Modified circa 9pm day before arrival = 1 bedroom suite (was courtyard, not park view)
How are the rooms?
Nice, I still think TV screens could be bigger though
Double size bottles of Agraria toiletries
How is the exec. lounge?
78gbp per room, great value if 9am checkin, 4pm deparure
What was your welcome gift?
5oz box of Choc Chip cookies, welcome card, no letter outlining RA benefits
Did you receive fruit in the room?
4x Mandarins
What was good and what was bad?
Good
Upgrade
Free well stocked minibar, (refilled 10am, so I consumed 3 bottle of bubbly. )
Free Internet was fast (no 2speeds where RA can only have slow non-business speed ! )
Free Movie
Early checkin, late Checkout
TV channel choice includes sky sports , espn etc .
Bad
Nothing
Value for $ or Priority Club Points?
Yes Great at this advance rate,
IC-PL Advance rate cheaper than my usual CP-St James and CP London City
Would you return?
Yes, one of the best IC's in Europe.
Next week returning for 2nights on 40Kpoints + $70cash, booked IC-PL late due to changed travel plans.
Last edited by scubaccr; Feb 24, 2013 at 12:18 am