Apr 29, 2016, 10:53 am
"AMB pack not received" thread
Dec 7, 2015, 3:26 pm
#62
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 692
I posted on their Facebook page and got the same answer so they are happy for the world to know this is how they treat new Ambassadors
Jan 6, 2016, 8:59 pm
#63
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
given it couldn't be too difficult as an IT fix, i assume the disappearance of the ITTN free nights was an effective tactic in their overall strategy to mitigate the % uptake.
Jan 7, 2016, 2:50 am
#65
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,727
For crying out loud, how hard can it be to finalize the "design" of a bloody plastic card? And while they are at it this time around I hope they put a proper service phone number on it and not some s*x hotline. Spire status which was introduced ages ago as an excuse for their incompetence in managing this process and the vendor providing the service is just mind boggling. Plus a Platinum Ambassador kit by IHG's response and logic should be unaffected, but mine is outstanding for over 3 months already (I only made Spire on Dec 28 so that wouldn't have been considered).
Those FWNC better have 10+ months validity at a minimum or some people are going to flip. The incompetence that IHG Rewards displays is staggering. "Amateurs" doesn't even come close to describe it. Utterly, utterly useless. How about they put 20+K points as a service recovery into every affected members account? At least that would show that they are actually serious about making up for the disaster and not just showing us paying customers the "figurative middle finger" by giving such rubbish answers via their customer service channel for months already.
Those FWNC better have 10+ months validity at a minimum or some people are going to flip. The incompetence that IHG Rewards displays is staggering. "Amateurs" doesn't even come close to describe it. Utterly, utterly useless. How about they put 20+K points as a service recovery into every affected members account? At least that would show that they are actually serious about making up for the disaster and not just showing us paying customers the "figurative middle finger" by giving such rubbish answers via their customer service channel for months already.
Last edited by demue; Jan 7, 2016 at 2:58 am
Jan 7, 2016, 3:57 am
#66
Join Date: Jun 2014
Programs: IHG Spire Ambassador, HHonors Diamond, Hyatt Platinum, SPG Gold
Posts: 413
For crying out loud, how hard can it be to finalize the "design" of a bloody plastic card? And while they are at it this time around I hope they put a proper service phone number on it and not some s*x hotline. Spire status which was introduced ages ago as an excuse for their incompetence in managing this process and the vendor providing the service is just mind boggling. Plus a Platinum Ambassador kit by IHG's response and logic should be unaffected, but mine is outstanding for over 3 months already (I only made Spire on Dec 28 so that wouldn't have been considered).
Those FWNC better have 10+ months validity at a minimum or some people are going to flip. The incompetence that IHG Rewards displays is staggering. "Amateurs" doesn't even come close to describe it. Utterly, utterly useless. How about they put 20+K points as a service recovery into every affected members account? At least that would show that they are actually serious about making up for the disaster and not just showing us paying customers the "figurative middle finger" by giving such rubbish answers via their customer service channel for months already.
Those FWNC better have 10+ months validity at a minimum or some people are going to flip. The incompetence that IHG Rewards displays is staggering. "Amateurs" doesn't even come close to describe it. Utterly, utterly useless. How about they put 20+K points as a service recovery into every affected members account? At least that would show that they are actually serious about making up for the disaster and not just showing us paying customers the "figurative middle finger" by giving such rubbish answers via their customer service channel for months already.
Jan 7, 2016, 7:16 am
#67
Join Date: Jul 2005
Posts: 280
I waiting also since August. When I did an inquiry about the missing package in November I found the next day a strange code in the account statement, which after some time (I guess it was a month) turned into clear text saying "Replacement card". As an optimist I would say they are aware of the problem and will, when the package is finally sent, add some compensation. In previous times this was a 10000 points voucher instead for a 5000 one e.g.
Jan 7, 2016, 12:40 pm
#70
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,667
I waiting also since August. When I did an inquiry about the missing package in November I found the next day a strange code in the account statement, which after some time (I guess it was a month) turned into clear text saying "Replacement card". As an optimist I would say they are aware of the problem and will, when the package is finally sent, add some compensation. In previous times this was a 10000 points voucher instead for a 5000 one e.g.
HTB.
Jan 7, 2016, 4:41 pm
#71
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,846
I received a Platinum Ambassador kit yesterday from a December renewal, so things are working at some level....
Jan 8, 2016, 12:59 am
#72
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,727
Well lucky you. Nothing here from a October 2015 renewal (was Plat Amb back then) other then that they took my money of course. 
Last edited by demue; Jan 8, 2016 at 1:07 am
Jan 9, 2016, 1:54 am
#73
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,079
Jan 9, 2016, 3:24 am
#74
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
Jan 9, 2016, 4:13 pm
#75
Join Date: Jan 2014
Posts: 112
Sounds like attributing to malice what could be explained by incompetence. I got a pack when I joined Ambassador, then another pack about a month after when I made Platinum. Both packs had a AMB weekend voucher (alas only one 5k voucher), so it doesn't seem like they're being stingy with vouchers by intention.