Apr 29, 2016, 10:53 am
"AMB pack not received" thread
Jan 30, 2016, 8:21 pm
#151
Join Date: Feb 2015
Location: Flyover Country
Posts: 157
I stupidly didn't realize the letter contained the code, I was looking for a physical certificate, and I'm pretty sure I tossed the letter. I emailed the ambassador desk to see if there's a way to get a copy of the letter, but I'm not holding out much hope there.
Does anyone know if there's any other way to access the code?
Does anyone know if there's any other way to access the code?
Jan 30, 2016, 9:03 pm
#152
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
I am sure the Ambassador desk will get back to you and be able to assist you in getting your code for your points.
I have had very prompt replies from them.
If you haven't heard back in a few days (I'd be surprised) give the Ambassador Line a call.
It's a simple check of your rewards account to see you haven't deposited the points. They can either issue you a new code or just deposit the points for you.
I have had very prompt replies from them.
If you haven't heard back in a few days (I'd be surprised) give the Ambassador Line a call.
It's a simple check of your rewards account to see you haven't deposited the points. They can either issue you a new code or just deposit the points for you.
Feb 2, 2016, 12:04 am
#153
Join Date: Aug 2015
Location: LAX
Programs: AS 75K, southwest A+, Hilton Diamond, IHG Spire ambassador
Posts: 89
Finally received my ambassador package in the mail. Contained the BOGO and membership card. No 5K points code in the cover letter. I had emailed the IHG ambassador program and asked for compensation or an extension of my ambassador membership (I had joined in July 2015). Received a reply several days ago with an apology and 5K points into my account but no extension of ambassador membership. Wondering if those points were in lieu of the points that would come with the package.
Feb 2, 2016, 3:34 am
#154
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
Feb 2, 2016, 4:21 am
#155
Join Date: Jun 2014
Programs: IHG Spire Ambassador, HHonors Diamond, Hyatt Platinum, SPG Gold
Posts: 413
Called Ambassador support today. It seems that in the case of SPIRE AMBASSADOR PACKAGES :
1- Temporary kits have been mailed out on 19th January.
2- Temporary kits contain bogo cert and spire ambassador cards. NO luggage tag. No mention of 5k points voucher.
was given 10k more points as compensation for lateness.
1- Temporary kits have been mailed out on 19th January.
2- Temporary kits contain bogo cert and spire ambassador cards. NO luggage tag. No mention of 5k points voucher.
was given 10k more points as compensation for lateness.
Feb 2, 2016, 10:53 pm
#157
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
If they don't offer points compensation, ask ( DO NOT say you read on FlyerTalk that other people were getting 5-10K)
If that doesn't work, wait awhile & HUCA.
Feb 3, 2016, 12:47 am
#158
Join Date: Jun 2015
Location: California, USA
Programs: United Premier 1K; VS Gold; IHG Spire Royal Ambassador; Hyatt Diamond; HHonors Diamond; M Life Plat
Posts: 50
Just called and was told that they had not yet sent any packs for Spire Ambassadors. Was informed that they would send an email out when they were sending the Spire Ambassador packs. being a Royal Ambassador I thought this wouldn't be an issue, but I guess not.
Wasn't offered any compensation for the delay, so I'm not sure...
Oh well, such is life. Guess I'll book those new 60k point IC rewards nights
Wasn't offered any compensation for the delay, so I'm not sure...
Oh well, such is life. Guess I'll book those new 60k point IC rewards nights
Feb 3, 2016, 1:00 am
#159
Suspended
Join Date: Dec 2014
Posts: 8,460
You guys who aren't getting compensation:
They aren't going to offer points on a silver platter. You need to be forceful and to some extent, jerkish. Complain, if they don't offer anything, then just threaten to cancel your AMB status for a full refund if your Spire kit is not received within 10 business days. They will step into line at this point.
They aren't going to offer points on a silver platter. You need to be forceful and to some extent, jerkish. Complain, if they don't offer anything, then just threaten to cancel your AMB status for a full refund if your Spire kit is not received within 10 business days. They will step into line at this point.
Feb 3, 2016, 2:02 am
#160
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Yesterday I got a letter containing:
My BOGO voucher (valid until 2/17 so it will outlive my AMB membership which runs to 11/16)
My Spire Ambassador card
No points code.
My BOGO voucher (valid until 2/17 so it will outlive my AMB membership which runs to 11/16)
My Spire Ambassador card
No points code.
Feb 3, 2016, 2:05 am
#161
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
Can a BOGO even be used if one isn't Ambassador status anymore?
Feb 4, 2016, 1:18 am
#163
Join Date: Jun 2014
Programs: IHG Spire Ambassador, HHonors Diamond, Hyatt Platinum, SPG Gold
Posts: 413
All the best !
Feb 4, 2016, 10:43 am
#164
Join Date: Sep 2015
Location: SFO
Posts: 3,878
Finally received my ambassador package in the mail. Contained the BOGO and membership card. No 5K points code in the cover letter. I had emailed the IHG ambassador program and asked for compensation or an extension of my ambassador membership (I had joined in July 2015). Received a reply several days ago with an apology and 5K points into my account but no extension of ambassador membership. Wondering if those points were in lieu of the points that would come with the package.
Feb 4, 2016, 1:34 pm
#165
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 692
Finally!!
After four months, the pack arrived today - a shiny card, a certificate valid to Jan 2017 but no extended membership and no 5000 points, scanned the letter inside out and the envelope has been turned outside in
There is nothing.
There is nothing.