InterContinental Davos, Switzerland - Master Thread (leaving IC on May 31, 2021)
#198
Join Date: Jul 2010
Posts: 246
I see the hotel posted this comment "so ganz fest müssen Sie nicht enttäuscht sein, wir sind weiterhin über die die InterContinental Hotel Group buchbar"
I'm a bit confused about what it means really. I was able to make a reservation for next Feb just now. So they are leaving the Intercontinental brand but still in the IHG group?!
I'm a bit confused about what it means really. I was able to make a reservation for next Feb just now. So they are leaving the Intercontinental brand but still in the IHG group?!
#199
#200
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
I see the hotel posted this comment "so ganz fest müssen Sie nicht enttäuscht sein, wir sind weiterhin über die die InterContinental Hotel Group buchbar"
I'm a bit confused about what it means really. I was able to make a reservation for next Feb just now. So they are leaving the Intercontinental brand but still in the IHG group?!
I'm a bit confused about what it means really. I was able to make a reservation for next Feb just now. So they are leaving the Intercontinental brand but still in the IHG group?!
Maybe they stay affiliated with IHG and allow booking of cash rates and potentially even points redemptions via IHG as some few hotels seem to do. For AMB FWNC I'm not holding my breath of course.
IHG doesn't quite have something like Curio under Hilton or similar independent hotel umbrella under Marriott, but there are a few properties across the world without any IHG brand attached to it. To be seen I guess.
If the hotel remains bookable (earning points) and especially redeemable via IHG as a channel then I couldn't care less what they call it as I know the hardware in place.
Last edited by demue; May 6, 2021 at 8:52 pm
#201
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
However, in another comment they were asked "Aber leider keine IHG Verbindung mehr, oder? " ("but not affiliation to IHG anymore, or?") which was replied to by Alpengoldhotel with a confirmation ("Ja so ist es").
Reply by schmidticke on
So, I fear it is a loss. But I would be happy to be proven wrong.
Reply by schmidticke on
So, I fear it is a loss. But I would be happy to be proven wrong.
#202
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
However, in another comment they were asked "Aber leider keine IHG Verbindung mehr, oder? " ("but not affiliation to IHG anymore, or?") which was replied to by Alpengoldhotel with a confirmation ("Ja so ist es").
Reply by schmidticke on
https://www.instagram.com/p/COip76ADrEo/
So, I fear it is a loss. But I would be happy to be proven wrong.
Reply by schmidticke on
https://www.instagram.com/p/COip76ADrEo/
So, I fear it is a loss. But I would be happy to be proven wrong.
If the decisions are made and no more affiliation with IHG then it would be good if they remove reward night and AMB certificate night availability beyond 31 May 2021. I understand they will still like to collect cash bookings, but the rest not. We shall see.
Btw, I can read and understand the German bits (as German ), but I don't use Instagram so no access to the comments .
Last edited by demue; May 7, 2021 at 2:35 am
#203
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
So looks like someone finally had the wisdom to remove inventory on IHG though wondering why they removed cash rates as well instead of just rewards.
I got two reservations, one all on points and one all cash (corporate rate incl. breakfast) so will be interesting what they will do about it / offer.
Of course I'm not expecting the points reservation to be honored in any form, but if I was "Alpengold" I would try to convert those into cash bookings, maybe by offering some special rate etc. For the cash booking, I'd think they should honor it (rate, breakfast, cancellation policy), but to be seen. The average rate is already quite pricey for the stay around 600 CHF per night average so the hotel feeling it being too low would be a bit of a surprise.
I got two reservations, one all on points and one all cash (corporate rate incl. breakfast) so will be interesting what they will do about it / offer.
Of course I'm not expecting the points reservation to be honored in any form, but if I was "Alpengold" I would try to convert those into cash bookings, maybe by offering some special rate etc. For the cash booking, I'd think they should honor it (rate, breakfast, cancellation policy), but to be seen. The average rate is already quite pricey for the stay around 600 CHF per night average so the hotel feeling it being too low would be a bit of a surprise.
#204
Join Date: Jul 2010
Posts: 246
Looks like the hotel is still affiliated with IHG but not participate in IHG Rewards. Some kind of "brand" under "SPND" or "SPHC". Anyone know what is it?
Luxury Hotel Near Lake Davos: InterContinental Davos (ihg.com)
Luxury Hotel Near Lake Davos: InterContinental Davos (ihg.com)
#206
Join Date: Mar 2006
Location: FRA
Posts: 582
I fear that SPND stands for suspended, although I wish it means something else.... Without a club lounge and Ambassador benefits, the hotels loses a lot of reasons to stay there. And without corporate contracts with IHG it will be difficult to arrange meetings there.
#207
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Looks like the hotel is still affiliated with IHG but not participate in IHG Rewards. Some kind of "brand" under "SPND" or "SPHC". Anyone know what is it?
Luxury Hotel Near Lake Davos: InterContinental Davos (ihg.com)
Luxury Hotel Near Lake Davos: InterContinental Davos (ihg.com)
IC Davos is one of the nicest hotels in the whole world. We can only hope that they will keep the standard after leaving IC. The staff and rooms, as well as the service, were superb.
I fear that SPND stands for suspended, although I wish it means something else.... Without a club lounge and Ambassador benefits, the hotels loses a lot of reasons to stay there. And without corporate contracts with IHG it will be difficult to arrange meetings there.
I fear that SPND stands for suspended, although I wish it means something else.... Without a club lounge and Ambassador benefits, the hotels loses a lot of reasons to stay there. And without corporate contracts with IHG it will be difficult to arrange meetings there.
#208
Join Date: Mar 2010
Posts: 89
Not sure what SPND means, either, but the hotel is still bookable on IHG.com as of now (at least you can still go to the room and rate selection page, for Jan. 2022), and even the new name "AlpenGold Hotel" is displayed. It seems to suggest that the hotel remain affiliated with IHG.
I like this property so much. Upgrades for Ambassador was nice, and the Club lounge was wonderful, especially in summer (when you need lot of water, and you can sit outside). In the evening it was calm and nice to enjoy the quite place.
In winter, it was fantastic for skying.
Without any doubt, this was my favourite hotel all over the world. The view, the food, the nice rooms and amenities, it couldnt have been any better. The local food at Capricorn, the Italian food at Alpino. Sometimes (because often closed) the Studio Grigio with the exceptional view, with several special occasions (on the Swiss national day, during new years eve, and so on).
The only downside was that the hotel was often closed, it was always difficult planing for a stay. Sometimes they closed the season early, then it was closed the whole summer, and so on. That was totally unprofessional from the management. And I imagine it is difficult to attract regular guests, if you close the hotel for many months, change staff all the time, or even stay closed a whole summer. And it is totally not understandable why they open only few days before Christmas, instead of opening the whole December. Snow situation is great, and it is not only families but also rich individuals who could easily stay at the beginning of December. Sure they may have financial issues due to this, because they are not reliable and you can never plan. And they obviously dont want the money, because otherwise they would try to attract guests for the whole December already, instead of taking reservations only from December 17... If you dont want to spend Christmas in the hotel, this is far too late. I can absolutely not understand it.
I am sure there are many more regular guests out here. So what comes next will make all of us regulars very sad:
I had a meeting in Klosters (small village nearby) a few days ago and I drove up to Davos to see what is happending at our beloved Interconti Davos.
You cant imagine it. They have already removed all IC branding, at the hotel as well as on the driveway from the main street (the illuminated logos that made the whole place look like in a spy movie at night).
Once you walk up the hill to the hotel, you will meet many poor looking people, all with cigarettes, looking like junkies. What happend is that they have something like a psychiatric clinic into the hotel. The hotel is now surrounded with their patients. They are all over the place. Once you walk into the lobby (a very special, nice and warm place during hotel times) the patients are in there, they stay in the guest rooms for many months.
I was told that they will stay in there for many weeks or even months to come.
Meanwhile the hotel is preparing for winter season.
Please dont misunderstand me. I am happy for the poor people to stay in there and ot have this chance. But the hotel is taking many bad decisions, we obviously wont recognize the hotel any more. And some days or weeks before the regular guests come back to pay 500 or 1000 CHF per night, the same room and bed was used by a psychiatric clincs patient.
And to make matters even worse, the removal of IC branding allows the hotel to deny all regular guests the benefits, like upgrades. And obviously the club lounge will also be removed, as the hotel doesnt sell Club rooms any more.
Is there anything good at this? I am deeply feeling sad for this development of my beloved IC Davos.
Why the hell do they remove IC branding if they sell it through IC channels anyway? Is it worth this if you p*** your loyal customers off so much?
#209
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Using IHG as a distribution channel will differ cost / fee wise from having a management contract and using the brand. Plus they don't need to give benefits and you may not even earn points, who knows, murky at the moment.
In the end they may stay associated with IHG or not. I can't quite see them sticking around permanently though I wouldn't mind the place to be available for points redemptions, assuming standards are being kept at similar levels. For the prices they are asking, there are quite a few solid options out there in Switzerland. YMMV.
In the end they may stay associated with IHG or not. I can't quite see them sticking around permanently though I wouldn't mind the place to be available for points redemptions, assuming standards are being kept at similar levels. For the prices they are asking, there are quite a few solid options out there in Switzerland. YMMV.
#210
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
An update in case some folks are in a similar situation. I have been holding two reservations, one paid under a corporate rate and one on points.
Was contacted the other day by IHG Support (HI-Americas ...) and told that hotel exited IHG. So far so good. I was then shown two reservation numbers and ensured both would be honored, but no earning of points and no benefits. Ok, not unexpected
Now I was scratching my head how they would honor my points booking (too good to be true), so checked the reservation numbers. First one okay, my paid stay. Second one another paid stay I had cancelled a while back. Nothing about my points stay.
Erm, so the all important points stay is not even on the radar and to really make a customer worry they reference a cancelled reservation as well giving the impression that it's still active (then you got to worry about flow of bookings, changes, cancellation from IHG to the now independent property, yikes)?
Another job well done by IHG, even getting the most basic customer communication done is too much of a challenge. What a gem .
In the end the Ambassador Service Center at least cleared up my questions confirming (obviously) that points stays are not being honored. Verifying my cancellation of the other booking is correctly reflected in IHG systems, informing the property to ensure it is also cancelled on their end (don't want to get charged for a no show in a worst case) and confirming that the corporate rate booking will retain the breakfast benefit (or so they say). YMMV.
Was contacted the other day by IHG Support (HI-Americas ...) and told that hotel exited IHG. So far so good. I was then shown two reservation numbers and ensured both would be honored, but no earning of points and no benefits. Ok, not unexpected
Now I was scratching my head how they would honor my points booking (too good to be true), so checked the reservation numbers. First one okay, my paid stay. Second one another paid stay I had cancelled a while back. Nothing about my points stay.
Erm, so the all important points stay is not even on the radar and to really make a customer worry they reference a cancelled reservation as well giving the impression that it's still active (then you got to worry about flow of bookings, changes, cancellation from IHG to the now independent property, yikes)?
Another job well done by IHG, even getting the most basic customer communication done is too much of a challenge. What a gem .
In the end the Ambassador Service Center at least cleared up my questions confirming (obviously) that points stays are not being honored. Verifying my cancellation of the other booking is correctly reflected in IHG systems, informing the property to ensure it is also cancelled on their end (don't want to get charged for a no show in a worst case) and confirming that the corporate rate booking will retain the breakfast benefit (or so they say). YMMV.