Non-Refundable Reservations
Jun 10, 2020, 2:25 pm
#1
Original Poster
Join Date: Jun 2014
Location: PSC
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,728
Non-Refundable Reservations
Has anyone had any luck getting non-refundable reservations refunded because of the Virus? We where supposed to go to Philadelphia in July but we canceled our trip and I can't get the one night we booked at the Kimpton refunded on the website since it was a nonrefundable rate.
Jun 10, 2020, 3:55 pm
#2
Join Date: May 2018
Programs: BA Gold, IHG Diamond Ambassador, Hilton Gold
Posts: 20
Has anyone had any luck getting non-refundable reservations refunded because of the Virus? We where supposed to go to Philadelphia in July but we canceled our trip and I can't get the one night we booked at the Kimpton refunded on the website since it was a nonrefundable rate.
Jun 10, 2020, 7:13 pm
#4
Join Date: Nov 2013
Programs: NZ
Posts: 1,548
However ... I am not sure that IHG's current Travel Advisory allows for cancellation of bookings in July. It states:
"Existing bookings (bookings made through April 6, 2020) at all IHG hotels* can be changed or cancelled for stays up to June 30, 2020"
For bookings made after 6 April you were recommneded to book a "Book Now, Pay Later" or "Best Flexible Rate" if there was a possibility you would need to cancel.
Having said that I would contact the hotel anyway.
Last edited by minz56; Jun 11, 2020 at 2:20 am
Jun 11, 2020, 7:07 am
#6
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Join Date: Nov 2011
Location: Brighton. UK
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Posts: 14,176
Curent policy on the website is that stays up until 30th June 2020 can be refunded even if it was a non refundable rate - and that aligns with the experiences others are reporting.
OP is due to stay in July which it outside of the current policy so I wouldn't hold out much hope but I would at least contact the hotel. They may be amenable to changing the dates of the stay rather than give a refund for example
Jun 16, 2020, 6:38 am
#8
Join Date: Jul 2002
Location: EDI
Programs: BA silver, AC *s p, A3, EI, KL, & UA nobody!
Posts: 355
central reservation team do not do the refund.
Thanks for the comments and advice from others. I had cancelled a Non-Refundable Reservation under the COVD-19 arrangements 2 months ago with Central reservations, and as of 15 June had received no further communication with IHG. I Contacted Hotel at YVR direct with an immediate reply as follows:-
'Good day edinv,We will refund the following reservation right now. The reservation was cancelled by the central reservation team and they do not do the refund. The property needs to refund the following manually.
Sorry for the inconvenience we will send you the folio once the refund has been done.'
Now completed OK!
'Good day edinv,We will refund the following reservation right now. The reservation was cancelled by the central reservation team and they do not do the refund. The property needs to refund the following manually.
Sorry for the inconvenience we will send you the folio once the refund has been done.'
Now completed OK!