IHG Status Match Timescale

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Old Jun 5, 13, 2:01 pm
  #1
Thread Starter
 
Join Date: May 2013
Location: BHX
Programs: A Club Plat, IHG Plat, CC Gold, A3 Blue
Posts: 27
Smile IHG Status Match Timescale

Hi,

I requested a status match from Le Club Accorhotels Platinum to Priority Club Rewards (I emailed PriorityClub@ihg.com)

Anyone know how long this normally takes, as I sent the email a week ago and haven't got anything back yet. Is it worth sending another one?

Thanks
takke is offline  
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Old Jun 6, 13, 12:53 pm
  #2
 
Join Date: Oct 2010
Posts: 19
Same here.. just requested a match from my Hilton Gold status
Daekwan is offline  
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Old Jun 15, 13, 4:27 am
  #3
Thread Starter
 
Join Date: May 2013
Location: BHX
Programs: A Club Plat, IHG Plat, CC Gold, A3 Blue
Posts: 27
IHG Status Match Timescale

Anyone else looking for a status match, it's much better just to ring them. I rang their US service centre on +1-888-211-9874 at 10am UK time, did not have to wait in a queue, and had the status match done and showing on my online account in less than 5 minutes by emailing directly to the CSR I was talking to. Much better than the emails, which had no replies.
takke is offline  
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Old Jun 15, 13, 7:16 am
  #4
 
Join Date: Dec 2012
Location: Charlotte, NC
Programs: Hilton Diamond
Posts: 2,225
yep, I had emailed them twice, as soon as i called , before i even got off the phone the match was done.
nlkm9 is offline  
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Old Jun 15, 13, 12:17 pm
  #5
 
Join Date: Feb 2013
Location: Guangzhou, China
Programs: HHonors Gold, Star Alliance Gold, IHG Platinum
Posts: 179
took them approx 3 weeks to match my HHonors Gold. Only valid until end of 2013 and 50 nights required to maintain Platinum lol that would mean 1/3 of the year from now on holidays
Plissken is offline  
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Old Jun 15, 13, 12:27 pm
  #6
 
Join Date: Aug 2010
Location: CPH
Programs: OW S, UAMP S, TK M&S E, Marriott P, IHG S, HH D, CC G
Posts: 6,617
Last time we matched in Mid Dec. and we got our status matched for 14 days.
nacho is online now  
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Old Jun 22, 13, 3:57 pm
  #7
 
Join Date: Nov 2008
Posts: 78
I just a status match to Platinum today and it took about 30 minutes. I called 1-888-211-9874, sent the CSR my statement from the other brand, and she called me back about a half hour later saying my account had been updated.
Neltron is offline  
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Old Jun 22, 13, 7:48 pm
  #8
 
Join Date: Oct 2012
Location: ABE
Programs: DL DM, IHG Spire, Mariott Platinum (UA SI) Avis First, National Executive
Posts: 764
Call.
and get a screenshot of your current status
ask for an email address for the agent
sent the screenshot
you will be matched before the call ends

(not sure that it will work for the free Accor platinum )
IflyfromABE is offline  
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Old Aug 4, 13, 12:00 am
  #9
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Join Date: Jul 2011
Programs: Hilton Diamond, Hyatt Explorist, IHG Platinum, Cocos Gold
Posts: 10,215
The whole process took me about 10 minutes by phone. The operator took my information, she specified an email address to which I sent my credentials, she put me on hold for about two minutes to confirm, and the Platinum status was confirmed on my account soon after.

I'd rather there were a reliable way to do this by email, but the phone method was painless enough.
hailstorm is offline  
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Old Aug 7, 13, 1:48 am
  #10
 
Join Date: Jul 2009
Location: UK
Programs: BA Silver, ICH Plat, Club Carlson G, SAS S
Posts: 1,171
Originally Posted by Plissken View Post
took them approx 3 weeks to match my HHonors Gold. Only valid until end of 2013 and 50 nights required to maintain Platinum lol that would mean 1/3 of the year from now on holidays
Won't be 50 nights you usually can easily achieve 60k on points

You would need to stay in $50 rooms and not spend extras or ever partake in bonuses to need to do it through nights
drspear is offline  
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Old Aug 7, 13, 3:06 am
  #11
 
Join Date: Mar 2008
Posts: 421
I got a status match within a few hours using this email: ihgcare@ihg.com
ethanwa is offline  
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Old Aug 19, 13, 3:17 pm
  #12
 
Join Date: Aug 2013
Location: CLE
Programs: UA Premier Platinum, HH Diamond
Posts: 32
I spoke with the IHG rep and she would not give me her personal email to send my Hilton Diamond info to her. I had to send it to the generic one so we'll see how long this takes.

Oh yeah...long time lurker, I finally decided to sign on and post.
billnye97 is offline  
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Old Aug 23, 13, 12:01 am
  #13
 
Join Date: Jan 2013
Programs: A3 Gold, AF/KL Gold, 1865 Voyager, Le Club Platinum, HHonors Gold
Posts: 88
Anyone know the validity of these IHG status matches? Is it a calendar year or a rolling year?
Gunnar Smithsen is offline  
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Old Aug 24, 13, 5:48 am
  #14
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Gold, SQ Gold, KLM Gold, BAEC Gold
Posts: 4,367
Originally Posted by Gunnar Smithsen View Post
Anyone know the validity of these IHG status matches? Is it a calendar year or a rolling year?

Historically to end of current calendar year, ie 31st December 2013.

Your status renewal is then based on qual points/qual nights posted since joining/matching up until end of year.
scubaccr is offline  
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Old Aug 27, 13, 4:30 am
  #15
 
Join Date: Mar 2012
Posts: 923
Can anyone provide me a specific agent's email?

Hi, guys...I'm trying to do a status match with IHG, but there's still no response from them 2 weeks after my email...

I'm thinking maybe it would be faster for me to email a specific agent? I'm staying in Europe, and I don't think I'm able to call to US...

Thanks a lot.
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