Promotion discussion thread 2013
Jul 18, 2013, 4:15 am
#511
Company Representative - InterContinental Hotels
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
We regret the hotel is no longer on the Point Break list. Point Breaks are offered at limited properties for limited periods of time. There are a limited amount of rooms set aside for the use of points. Once those rooms are reserved, the hotel can no longer offer Point Break rooms even if they have other rooms available for a paying rate.
To ensure the greatest availability, please make your Point Break reservations in advance.
Sincerely,
Joel B
Case Manager
IHGCare
Jul 18, 2013, 5:43 am
#512
Join Date: May 2012
Location: UK
Programs: PC Platinum, CC Gold Elite, VS Red
Posts: 332
Hi Froggit,
We regret the hotel is no longer on the Point Break list. Point Breaks are offered at limited properties for limited periods of time. There are a limited amount of rooms set aside for the use of points. Once those rooms are reserved, the hotel can no longer offer Point Break rooms even if they have other rooms available for a paying rate.
We regret the hotel is no longer on the Point Break list. Point Breaks are offered at limited properties for limited periods of time. There are a limited amount of rooms set aside for the use of points. Once those rooms are reserved, the hotel can no longer offer Point Break rooms even if they have other rooms available for a paying rate.
As I said, very unhappy with IHG.
Jul 18, 2013, 6:37 am
#513
Join Date: Oct 2009
Location: Central Scotland
Programs: Oneworld, Avios and IHG Spire Ambassador
Posts: 574
You've totally missed the point, which was there was Pointbreak availability when I emailed the hotel the first time, the second time, and the third time, and it was only when IHGCare emailed them using an alternative email address that they responded to me. However by then, the Pointbreak had finished.
As I said, very unhappy with IHG.
As I said, very unhappy with IHG.
Jul 18, 2013, 7:01 am
#514
Company Representative - InterContinental Hotels
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
You've totally missed the point, which was there was Pointbreak availability when I emailed the hotel the first time, the second time, and the third time, and it was only when IHGCare emailed them using an alternative email address that they responded to me. However by then, the Pointbreak had finished.
As I said, very unhappy with IHG.
As I said, very unhappy with IHG.
Hi Froggit,
We truly regret this inconvenience. I have taken note of your additional comments and have forwarded them to the hotel management for them to review the procedures they have in place and make necessary improvements to the services they offer to ensure guests do not experience this in the future.
Likewise, as Point Breaks are offered for limited periods of time, we strongly suggest you place your reservation while it is available. Points Break reservations are flexible so they can be cancelled or changed without charge within the bounds of the cancellation policy. Once you have a confirmed reservation and you still have additional concerns that needs hotel assistance, you can follow up with them at a later time.
For your future reservation needs, you can contact our Global Reservation Center at 1-800-HOLIDAY or call the hotel directly for assistance.
Sincerely,
Joel B
Case Manager
IHGCare
Jul 18, 2013, 12:30 pm
#515
Join Date: May 2012
Location: UK
Programs: PC Platinum, CC Gold Elite, VS Red
Posts: 332
Jul 20, 2013, 4:20 pm
#517
Join Date: Oct 2009
Posts: 5,041
There's seems to be two different codes for that promo
unless it's 2 different promos?
4994 from below
http://loyaltylobby.com/2013/07/15/i...-bonus-points/
Jul 21, 2013, 2:09 am
#518
Join Date: Feb 2011
Programs: Royal Ambassador, Delta Sky Club (Lifetime), OneWorld Emerald, Etihad Guest Gold, Club Accor Plat
Posts: 14
If hotel is no longer on the Point Break list, can I still modify my PB reservation (shorten it) without actually triggering the full points requirement?
Jul 21, 2013, 3:20 am
#519
Join Date: Feb 2008
Location: Germany
Programs: IC Spire Ambassador, A3*G, MSC Diamond
Posts: 249
Reward Night reservations can NEVER be modified (independent from the type of reservation (Point Breaks, Points and Cash or "regularly" booked Reward Nights)). They can only be cancelled completely.
Last edited by Flamewing; Jul 21, 2013 at 10:56 am
Jul 21, 2013, 4:25 am
#520
Join Date: Oct 2009
Posts: 5,041
Could someone please move all these posts about Pointbreaks to the thread where they belong!
Jul 21, 2013, 5:36 am
#521
Join Date: Oct 2009
Location: Central Scotland
Programs: Oneworld, Avios and IHG Spire Ambassador
Posts: 574
Has anyone gotten any points for that code?
There's seems to be two different codes for that promo
unless it's 2 different promos?
4994 from below
http://loyaltylobby.com/2013/07/15/i...-bonus-points/
There's seems to be two different codes for that promo
unless it's 2 different promos?
4994 from below
http://loyaltylobby.com/2013/07/15/i...-bonus-points/
In 'My Offer Status' it say no activity.
I have another stay tomorrow so fingers crossed
Jul 21, 2013, 10:44 am
#522
Join Date: Feb 2009
Location: Netherlands
Programs: SQ S, IHG Diamond/Amb, Accor S
Posts: 703
Jul 21, 2013, 10:57 am
#523
Join Date: Feb 2008
Location: Germany
Programs: IC Spire Ambassador, A3*G, MSC Diamond
Posts: 249
Promotion discussion thread 2013
As far as I know they can also only cancel the reservation and make a new one...
Jul 22, 2013, 10:39 am
#524
Join Date: Jul 2012
Posts: 41
I will be staying 3 nights next week, so I registered with 4993 code, does point + cash qualify for stays, or I have to pay with all cash?
thanks
thanks
Jul 22, 2013, 12:12 pm
#525
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
Reward stays don't count. It's not just about 'all cash' as there are plenty of excluded rates that also don't count such as Friends & Family.