Unknown person is using my points for a poor value stay
Logged into my PC account yesterday and noticed that 4 sets of 15,000 points per night have been deducted from my account for an award stay in Houston. I KNOW I am NOT in Houston, nor are any friends for whom I have booked a stay. I called up PC and filed a fraud complaint. I was told that the award stay was made by Central Reservations. I assumed it was probably a minor mistake (got the PC number wrong as a result of a typo, etc.) PC told me the name of the guest, who is someone I don't know. I also called the hotel to give them a heads up and they seemed unconcerned -- told me all I could do was file a fraud complaint with PC. Log in again today to learn that I booked a FIFTH night at the same hotel, so another 15K points have come out of my account. Called the hotel again. This time I got someone who seemed on the ball. My biggest concern is that upon checkin, the person requested that all charges be made to "the credit card on file" for the account -- in other words, to my credit card. PC has called the hotel and they have agreed to flag the account so my credit card will NOT be charged, but I think the hotel should require that a credit card be swiped at check in. My biggest complaint is that the interloper is using 15000 of my points per night for a hotel that only costs $99. PC should know I would NEVER do such a thing.
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No they do not know that you would never do such a thing or paying cash $99 insted of using points. You may change your mind occasionally.
But seriously, change your login password and using a different address as well as emails in your profile. So the ID theft could not match the details of your login in details. Also cancel all the redemption reservation. |
If it is on your account can you not just cancel the bookings, to reduce any potential liability.
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Originally Posted by chongcao
(Post 18655813)
No they do not know that you would never do such a thing or paying cash $99 insted of using points. You may change your mind occasionally.
But seriously, change your login password and using a different address as well as emails in your profile. So the ID theft could not match the details of your login in details. Also cancel all the redemption reservation. I can't cancel the reservations because they are already complete (except for the one he added today for his stay today/tonight.) The good news is that he is still there, so the hotel can correct the issue. Thanks for the suggestion on changing password, etc. It's a great idea and I'm going to do it, but I don't think it would have prevented my problem, since the reservations weren't made online, but were made through Central Reservations. |
Originally Posted by Amyrlin
(Post 18655822)
If it is on your account can you not just cancel the bookings, to reduce any potential liability.
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Originally Posted by iamthehpt
(Post 18655831)
Thanks for the suggestion on changing password, etc. It's a great idea and I'm going to do it, but I don't think it would have prevented my problem, since the reservations weren't made online, but were made through Central Reservations. |
I would call the hotel and speak to the manager on duty stressing you need a resolution now.
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Originally Posted by chongcao
(Post 18655813)
But seriously, change your login password and using a different address as well as emails in your profile.
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Originally Posted by jdtravel
(Post 18655933)
I would call the hotel and speak to the manager on duty stressing you need a resolution now.
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You should assume the worst. This is very likely identity theft. I'd very strongly consider filing a police report as well to protect yourself in case it goes deeper (you may need it as evidence later).
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Originally Posted by Doc Savage
(Post 18655847)
Wonder if someone went through your trash and got the account info from a discarded statement - though they could have gotten the info online and then called in to book.
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Can't something be done here, like having the cops show up and arrest the guy? This is pretty strange, almost funny, but serious - although thankfully it looks like you're covered (hopefully). What kind of guy will book a stay for themselves (obviously they will get caught), but has knowledge of points enough to know they can get a free room by hacking into your account?
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Did PC say that they were going to take action regarding this, i.e. contact hotel to alert them to contact police, are they going to return your points to you? Does not sound like PC is doing anything to help. Hotel staff seems useless too.
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You know some of those links posted on the internet in the past to quiz's/promotions that ask for an acct + pin.....were fake.... and someone could get your acct # + pin and own your acct.
OP Did you ever stay there before ? If you'd not caught it you could be billed for anything missing in the room or some other criminal act requiring 5 days The hotel would need to verify identity on check in otherwise they are participating in a fraudulent act. Maybe not accidentally by the hotel....A tip to the Police might be due to make if official. Another good case for not keeping a credit card on file. |
So it's the same guy, booking repeated stays at the same hotel, with stolen info? Seriously, it sounds like a pimp booking rooms for his prostitutes. No joke. I would get the police involved, at minimum for the identity theft, but also for what they may find when they go to the room.
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