Downgraded from Platinum to Gold, glitch?
Jan 16, 2012, 9:50 am
#1
Original Poster
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
Downgraded from Platinum to Gold, glitch?
I posted this on the 80,000 points credit card offer thread but received no response there.
About a week ago I got 80,000+ points from the PC Visa after statement closed and got upgraded to Platinum. A few days ago, my status changed from Platinum back to Gold and the website says I need minus 20,000 points to reach the next level. I received no email welcoming me to Plat or anything.
Has this happened to anyone else in the past?
Would it be ok to contact them and ask to fix my status? Is there any danger in doing so, in other words do they know they are giving Plat status so easily? I would like to get this resolved asap because I have an upcoming stay.
About a week ago I got 80,000+ points from the PC Visa after statement closed and got upgraded to Platinum. A few days ago, my status changed from Platinum back to Gold and the website says I need minus 20,000 points to reach the next level. I received no email welcoming me to Plat or anything.
Has this happened to anyone else in the past?
Would it be ok to contact them and ask to fix my status? Is there any danger in doing so, in other words do they know they are giving Plat status so easily? I would like to get this resolved asap because I have an upcoming stay.
Jan 16, 2012, 10:52 am
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Hmmh..I haven't heard of that. It is possible that they are changing the policy to exclude credit card signup bonus points from counting for status, but this is the first case I have seen. I will say that the IHG computer system is not very good.
Jan 16, 2012, 10:52 am
#3
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 3MM, Priority Club Plat since 1984
Posts: 6,293
I posted this on the 80,000 points credit card offer thread but received no response there.
About a week ago I got 80,000+ points from the PC Visa after statement closed and got upgraded to Platinum. A few days ago, my status changed from Platinum back to Gold and the website says I need minus 20,000 points to reach the next level. I received no email welcoming me to Plat or anything.
Has this happened to anyone else in the past?
Would it be ok to contact them and ask to fix my status? Is there any danger in doing so, in other words do they know they are giving Plat status so easily? I would like to get this resolved asap because I have an upcoming stay.
About a week ago I got 80,000+ points from the PC Visa after statement closed and got upgraded to Platinum. A few days ago, my status changed from Platinum back to Gold and the website says I need minus 20,000 points to reach the next level. I received no email welcoming me to Plat or anything.
Has this happened to anyone else in the past?
Would it be ok to contact them and ask to fix my status? Is there any danger in doing so, in other words do they know they are giving Plat status so easily? I would like to get this resolved asap because I have an upcoming stay.
This has happened to me with other hotels.
Jan 16, 2012, 10:56 am
#4
Original Poster
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
But I do still have 80,000+ points in the PC account I know of from the sign-up bonus. If there was another account, I would think that account would be the one holding 80,000 points.
Jan 16, 2012, 12:55 pm
#7
Join Date: Sep 2010
Posts: 2,233
I would also guess this is a website/IT issue (maybe an accidental reset of status), but it could be a change in terms for 2012. In my understanding of your post and PC T&C's, you earned 80k points in 2012 which would earn you Platinum status for the rest of 2012 and all of 2013.
Just curious.....log into the mobile site and check your status there:
priorityclub.com/mobile
You could always PM a PC Lurker or call....
Just curious.....log into the mobile site and check your status there:
priorityclub.com/mobile
You could always PM a PC Lurker or call....
Jan 16, 2012, 1:20 pm
#9
Join Date: Jul 2007
Programs: *Wood Gold, Marriott Plat, HH Gold, National Exec Elite
Posts: 92
There is some glitch somewhere.... I show platinum on the website, but when I checked in to a CP, they had me as a gold member on their system and on the printout. After I told them I was a plat, they told me that they would check on that later and let me know.
I got a call later that I am indeed a plat, though I am not sure if they took the trouble to check, because it did not make a difference!
I got a call later that I am indeed a plat, though I am not sure if they took the trouble to check, because it did not make a difference!
Jan 16, 2012, 1:24 pm
#10
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
There is some glitch somewhere.... I show platinum on the website, but when I checked in to a CP, they had me as a gold member on their system and on the printout. After I told them I was a plat, they told me that they would check on that later and let me know.
I got a call later that I am indeed a plat, though I am not sure if they took the trouble to check, because it did not make a difference!
I got a call later that I am indeed a plat, though I am not sure if they took the trouble to check, because it did not make a difference!
Jan 17, 2012, 12:13 am
#11
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Ha I love it, -20K to reach next level.
I'd sit and let the glitch work it's way out of the system.
I'd sit and let the glitch work it's way out of the system.
Jan 17, 2012, 12:21 am
#12
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,406
After having my platinum status for 3 months I was downgraded to gold. Yet my email account statement that I received yesterday show yesterday's correct balance (had very recently changed) but platinum status...
Jan 17, 2012, 7:47 pm
#13
Original Poster
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
This is what I received after contacting them via email, which worries me:
Dear,
Thank you for contacting Priority Club Rewards regarding your Gold Elite account. We appreciate the opportunity to assist you with your concerns.
Your account status will remain Gold Elite for 2012 since you were able to reach the requirement for this level in 2011. Your current point balance is 80,XXX.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the Priority Club Service Center again.
Sincerely,
Dear,
Thank you for contacting Priority Club Rewards regarding your Gold Elite account. We appreciate the opportunity to assist you with your concerns.
Your account status will remain Gold Elite for 2012 since you were able to reach the requirement for this level in 2011. Your current point balance is 80,XXX.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the Priority Club Service Center again.
Sincerely,
Jan 18, 2012, 2:32 am
#14
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
This is what I received after contacting them via email, which worries me:
Dear,
Thank you for contacting Priority Club Rewards regarding your Gold Elite account. We appreciate the opportunity to assist you with your concerns.
Your account status will remain Gold Elite for 2012 since you were able to reach the requirement for this level in 2011. Your current point balance is 80,XXX.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the Priority Club Service Center again.
Sincerely,
Dear,
Thank you for contacting Priority Club Rewards regarding your Gold Elite account. We appreciate the opportunity to assist you with your concerns.
Your account status will remain Gold Elite for 2012 since you were able to reach the requirement for this level in 2011. Your current point balance is 80,XXX.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the Priority Club Service Center again.
Sincerely,
Dear Sirs,
In 2011 I acheived 80,000 points for my priority club activity and as a result became a Platinum member which as I understand applies until the end of 2012, but instead now find I have been reduced to Gold for 2012. Could you please advise why this has occurred and if it is a glitch reinstate my Platinum status.
Thankyou
Dont wait this one out, from their latest response the glitch seems unlikey to fix itself, you're going to have to fix it.