IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)

Old Mar 20, 12, 5:36 am
  #91  
 
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 885
Originally Posted by pazza2000 View Post
My 40k bonus points are showing on 1st my statement, although have yet to be sent over to PC - how long does this usually take? From the feedback here, I gave PC a call to confirm I would receive a 99 credit next month.

Should have asked them how long it takes They wil say 6-8 weeks BTW

The free night at 10k is appealing to me, does anyone know how long does this take to post to your account after reaching the spend threshold, and also how long is it valid for?

From their web-site

After you achieve 10,000 of net purchase transactions please allow 6 to 8 weeks for your e-voucher to be delivered
blindman is offline  
Old Mar 20, 12, 5:41 am
  #92  
 
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Spire Ambassador
Posts: 377
You have to wonder why in this day and age anything like that takes 6-8 weeks! Why isn't it more or less instant?
Keefy-boy is offline  
Old Mar 20, 12, 6:16 am
  #93  
 
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,895
I do get the feeling that there is method behind this: a "cooling off" period, to avoid some potential abuses of the system.
redshift27 is offline  
Old Mar 20, 12, 7:07 am
  #94  
 
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Jumeirah Sirius Gold, Hilton Diamond, Virgin Traveller, PUCCI Fan Club
Posts: 1,615
40000 points have hit my account at last. However I have a few gripes....

I used the card at an ATM in Johannesburg airport. I took out 1000 Rand which is about 80. For this one transaction I received two charges of just over 5 each. One was a cash advance charge and the other was a foreign exchange fee charge.

Obviously not going to break the bank and will be in the T&C's somewhere. But just be aware if you are thinking of using the card abroad.

Second gripe is that this months statement is showing a small interest charge yet my bill has been paid in full and well before it was due. So not sure what its for but will result in a call to Barclays tomorrow to resolve.
oxtailsoup is offline  
Old Mar 20, 12, 7:14 am
  #95  
 
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 885
Originally Posted by oxtailsoup View Post
40000 points have hit my account at last. However I have a few gripes....

I used the card at an ATM in Johannesburg airport. I took out 1000 Rand which is about 80. For this one transaction I received two charges of just over 5 each. One was a cash advance charge and the other was a foreign exchange fee charge.

Obviously not going to break the bank and will be in the T&C's somewhere. But just be aware if you are thinking of using the card abroad.

Second gripe is that this months statement is showing a small interest charge yet my bill has been paid in full and well before it was due. So not sure what its for but will result in a call to Barclays tomorrow to resolve.
Most probably the cash advance as IIRC this starts to accrue interest from the day you take it
blindman is offline  
Old Mar 20, 12, 1:38 pm
  #96  
 
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Jumeirah Sirius Gold, Hilton Diamond, Virgin Traveller, PUCCI Fan Club
Posts: 1,615
Originally Posted by blindman View Post
Most probably the cash advance as IIRC this starts to accrue interest from the day you take it
Good grief

So using the ATM to withdraw around 80 of currency has cost me about 15 in bloody charges?? Never again!
oxtailsoup is offline  
Old Mar 20, 12, 5:40 pm
  #97  
 
Join Date: May 2009
Location: UK
Posts: 2,171
Originally Posted by Keefy-boy View Post
You have to wonder why in this day and age anything like that takes 6-8 weeks! Why isn't it more or less instant?
I agree. 4-6 weeks after statement date for the points to post is a long time, in the case of AMEX it is usually immediately after a statement date for rewards to post if not even before.
pazza2000 is offline  
Old Mar 26, 12, 10:19 am
  #98  
 
Join Date: Feb 2011
Programs: Platinum Ambassador, HH Gold
Posts: 110
I received a call today off PC visa to say I had been sent the invite in error. They will ,as a gesture of goodwill ,give me the 40k points! I told them that was unacceptable. I should have them because it was an agreement not a goodwill gesture. Further they have not addressed the fact that they made me send a copy in before they would believe me and that I have had to chase the benefit. The whole tone of the call was that they were doing me a favour. Very dissappointed.
Judgejudy is offline  
Old Mar 26, 12, 4:46 pm
  #99  
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
I recently took the upgrade offer and have nothing but problems since.

They refunded the annual fee 'late' causing the system to believe I had paid late despite a direct debit being on my account since before the upgrade and successful payments being made each month via dd. Now just fighting with Barclays to get them to fix my credit record after their mess. Painful bank to deal with despite them admitting thir faults.

Lots if other issues too since upgrade including issues with name.

Overall customer service is dreadful and once my credit record is fixed, this card is bing binned. Tired of countless letters being told I owed them money when I did not (must have received 5 letters alone).

Anyone else noticed the inconsistencies on website, statement and other collateral (e.g. 'demand letters') re customer service hours etc? Some say open on Sunday, others suggest not. I also object to dial an 0844 number (non-geographic) to advise them of their inept service (the geographic number on Sundays bizarrely refuses to transfer customers to customer service).

You have been warned!

Only silver lining is that I got the 25K bonus. Not worth it in my book.
Traveloguy is offline  
Old Mar 27, 12, 6:14 am
  #100  
 
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Spire Ambassador
Posts: 377
I haven't had a statement since January (ie last 2 missing) and the download statement in PDF format from the website hasn't been working for well over a week which means no way of checking if the points calculation is correct.
Keefy-boy is offline  
Old Mar 27, 12, 9:05 am
  #101  
 
Join Date: Aug 2011
Location: UK
Posts: 443
Originally Posted by Keefy-boy View Post
I haven't had a statement since January (ie last 2 missing) and the download statement in PDF format from the website hasn't been working for well over a week which means no way of checking if the points calculation is correct.
I have the same problems!! The website has been a pain...every now and then I will have problem to sign in. I once called CS to ask why the website is down for a week, and was told everything is working fine, we can see all your details...hopeless!!

For any of you want the paper statement, you will need to sign in to your account and switch off the paperless statement, after that you should receive an email to confirm your request.

I was told that it automatically switch your account with paperless statement, even if you upgraded from your old card that receive paper statement.
loyaltypointschaser is offline  
Old Mar 28, 12, 10:20 am
  #102  
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,644
Applied end of Jan, 1st statement 12th Feb with 99 fee.

2nd statement 12th March with fee removed, online statement PDF showed 41735 points attained.

Can report that these points hit my PCR account today, broke down into Visa activation bonus, visa base spend, visa hotel spend and visa international spend.
tangey is offline  
Old Mar 28, 12, 10:30 am
  #103  
 
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Spire Ambassador
Posts: 377
Originally Posted by tangey View Post
online statement PDF showed 41735 points attained.
Are you currently able to get an online PDF of your statement? Sure as hell doesn't work for me, it constatntly says that facility isn't working at the moment!
Keefy-boy is offline  
Old Mar 28, 12, 1:02 pm
  #104  
 
Join Date: Mar 2007
Location: Maidenhead, UK or Adelaide Australia
Programs: VS, Carlson/SPG/Marriott Gold VA/IHG/LeClub Platinum OZ/HH Diamond(+) BA Silver QF NB
Posts: 3,309
I haven't been able to get a PDF statement for a fortnight. Keeps reporting the facility as unavailable.
adl73x is offline  
Old Mar 28, 12, 2:09 pm
  #105  
 
Join Date: Nov 2007
Location: Leeds UK
Programs: BD, AA, BA, CO Marriott Plat>gold, Hyatt Diamond>Plat,Hilton Gold SPG Gold PC Plat
Posts: 1,077
Points have just posted within the last 15 mins ^
xcalx is offline  

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