IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)

Old Jan 19, 20, 3:01 pm
  #2011  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,683
I'm wondering if it's because <6 months since you last had the card? I suspect they stop repeated applications within a short period to reduce the number of sign-up bonuses paid out. Certainly nothing to lose from writing for more detail given the pre-check although to date it's only the Virgin card that I've heard is willing to be more flexible about applications that have been initially declined.
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EDIflyer is offline  
Old Jan 19, 20, 4:03 pm
  #2012  
 
Join Date: Nov 2007
Location: London UK
Programs: BAEC Silver
Posts: 2,002
Just tried to use my free night certificate and could not book online. Called IHG who said the certificate is there but no longer showing as valid and to contact Creation. The certificate doesn't expire until July. Anyone else had this? Going to call Creation in the morning but not holding out much hope for an easy solution to this based on previous contact with their customer service reps
britenbsas is offline  
Old Jan 19, 20, 4:23 pm
  #2013  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,683
Originally Posted by britenbsas View Post
Just tried to use my free night certificate and could not book online. Called IHG who said the certificate is there but no longer showing as valid and to contact Creation. The certificate doesn't expire until July. Anyone else had this? Going to call Creation in the morning but not holding out much hope for an easy solution to this based on previous contact with their customer service reps
Sorry to hear that - used mine about a month ago via the IHG website (on desktop browser) to make a booking for the summer and it worked OK.
EDIflyer is offline  
Old Jan 20, 20, 1:41 am
  #2014  
 
Join Date: Oct 2010
Posts: 21
Originally Posted by britenbsas View Post
Just tried to use my free night certificate and could not book online. Called IHG who said the certificate is there but no longer showing as valid and to contact Creation. The certificate doesn't expire until July. Anyone else had this? Going to call Creation in the morning but not holding out much hope for an easy solution to this based on previous contact with their customer service reps
I also was unable to book online my free night certificate using a desktop browser. The free night was showing on my account and I was able to proceed with the booking process right up to the final stage when I had to accept the t & c's for the booking. The booking then disappeared and the screen went back to the home page. I tried to book several times using different browsers but each time ended with the same result.

I then tried using the IHG app on my android phone and was able to book first time. So if you are continually having problems with your desktop, try using the IHG app to book your free night.
Clearwater is offline  
Old Jan 20, 20, 2:46 am
  #2015  
 
Join Date: Nov 2007
Location: London UK
Programs: BAEC Silver
Posts: 2,002
Originally Posted by Clearwater View Post
I also was unable to book online my free night certificate using a desktop browser. The free night was showing on my account and I was able to proceed with the booking process right up to the final stage when I had to accept the t & c's for the booking. The booking then disappeared and the screen went back to the home page. I tried to book several times using different browsers but each time ended with the same result.

I then tried using the IHG app on my android phone and was able to book first time. So if you are continually having problems with your desktop, try using the IHG app to book your free night.
Clearwater - thanks so much for this. Just booked it successfully via the iPhone app, avoiding a call to Creation customer services!
britenbsas is offline  
Old Jan 20, 20, 3:42 am
  #2016  
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,644
Originally Posted by britenbsas View Post
Clearwater - thanks so much for this. Just booked it successfully via the iPhone app, avoiding a call to Creation customer services!
Which would have been pointless, being able to book it using the app proves this was an IHG issue.
tangey is offline  
Old Mar 5, 20, 9:58 am
  #2017  
 
Join Date: Mar 2017
Programs: Hhonors Diamond, IHG Platinum, BA Silver
Posts: 249
Originally Posted by UKDegsy View Post
Just called Creation as I had made a payment with the old bank details. Fortunately they said the payment details are still active but recommended I changed them in my own internet banking account for future payments. Hopefully that will be helpful to others - for new credit card payments the sort is 406384 and a/c no 86447010 - obviously double check for your own cyber security. Store cards are paid to a different account.

UKD
According to this page, https://www.creation.co.uk/contact-us/ways-to-pay, the account details are still Sort code: 40-02-50

Account number: 71236466
Wanderlust888 is offline  

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