Montacute

I told you you were wrong and that you should check this thread because the topic had been discussed before. I myself and others have explained the breakfast topic before. Rather than check, you chose to smugly defend your mistaken reading of the t&c with more incorrect assertions and great authority.

Samwkchan also explained to you that you were mistaken and still you argued.

Anyway, you're welcome.

bunindoven00

I agree with you montacute.

MKB

Rather than say "You need to be aware that IHG apply a rather perverse interpretation to the phrase 'type of accommodation' which is not what you would expect it to be.", you told me to read a thread with nearly 1000 postings.

You inferred that what I'd said meant that people couldn't get suites, which was untrue and did nothing to help me understand IHG's interpretation of their own rules. Rather than being helpful, you've been needlessly inflammatory, whereas I've tried consistently to be polite and not rise to your bait.

You still insist I am misinterpreting a rule, whereas the truth is that I am reading "accommodation type" to mean "room type", as many people would. It would not have occurred to me to think it could possibly mean anything else. It's a perfectly reasonable interpretation and is not "wrong" or "100% in error", just because IHG have decided it means something different to them.
From what you say, it is "100% in error" to think my interpretation will be accepted by IHG, which is helpful to know, but is not what you said.

I'm genuinely sorry if you find the way I express myself "smug" and exuding "great authority". It is not my intention to come across that way at all.

kipper

I"ve had BRG claims denied because I didn't book the advance purchase rate, but rather, opted for the rate with breakfast. So, like much else with IHG, YMMV.

CokeandTaco

Do you still have a denied BRG and a nonrefundable reservation booked?

MKB

Yes, but they are now citing the fact that the third-party booking will not pass the guest names to the hotel instantly. The third-party website has confirmed to me that I will get an instant confirmation with them, as they will confirm inventory from their service provider. But the details of the reservation will not be passed from the service provider to the hotel for up to 3 days.

CokeandTaco

Unfortunately, it seems like you need to continue searching for another site that could lead to a successful BRG. If you are willing....you could post the hotel/date/room type/rate type (which I believe is - double non-smoking AP rate). If you want to be discreet with this information you could use PMing to communicate. Maybe others can help find a site that might work.

samwkchan

I don't believe that they can deny a claim with such a reason. Instant confirmation is instant confirmation. I don't care how the procedures and mechanism work out from the hotel side. What I know is that the booking is instantly confirmed. Period.

Unless they have strong evidence that the instant confirmation is fake, which means the third-party website gives false information, they should honor the claim.

In fact, this question has been raised more than 24 hours ago, so any current lower rate on third-party websites doesn't help as the rate is non-refundable. The only way for the claim to be honored is to persuade BRG team that the confirmation is instant on the third-party website.

zux85

If i booked a non-refundable room and successfully got it free as BRG, would i be charged for the night (at the original rate) if i dont show? Can i call and cancel it?

Our plans changed and we wont be able to use the free night...

bunindoven00

I had a claim before, what they did was they deducted the taxes on the 3rd party site and added the hotel tax on ihg site. So they are following the hotel tax, and as I have understood every website provides different tax information. Like on my recent claims, 3rd party offers higher rate but less tax, both claims are tax inclusive. so in the end, rates are the same in total. So again, tax is not included in US hotel, most hotels in UK includes taxes.

bunindoven00

As long as the reservation is cancellable, its your choice. You may cancel it within the time frame. But you will be awarded of a free night once and it is not transferrable.

Free Night Restrictions. In the event of a valid claim, the award of a free night is limited to one free night per the name on the reservation for any thirty day period between reservation check-in dates. In addition, in the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee.

bunindoven00

and another thing, they are only matching the rates not the taxes. Any taxes, tariffs or fees imposed by a governmental authority (e.g., federal, state or local) will not be considered as part of the Best Price Guarantee claimOnly if it is stated on both website

bunindoven00

yes, for Non refundable rate, you will be charge of the reservation. This is a non cancelable rate/prepaid rate. Why bother cancelling it, you have already been awarded of a free night. Good for you, some take chances just to get a free stay at any hotel.

tangey

I have two experiences of BRG's on prepaid rates.

On the first one, it took the hotel a number of days to acknowledge the BRG. The prepayment of course had been taken by the hotel. When they achnowledged the BRG, they refunded the credit card (this is many days before I actually checked it). I assume that I would have not been re-charged if I had not shown, as the rate on the IHG website said "comp"

On the second one, the hotel quickly acknowledged the BRG, and so the pre-payment was never taken. (my stay in this hotel is not until Feb).

As an aside it seems to me (certainly for the 2 bookings above), that when I do a prepaid booking on IHG website, the cc details are passed to the actual hotel and it is up to them to process the prepayment, and thus there is a few days delay between doing the booking and the payment being taken.

samwkchan

It's my first time that the hotel refuses to change the rate. The agent in BRG team told me they will reimburse after I pay at the hotel.

How long should it take for the reimbursement check to arrive?