New IHG Best Rate Guarantee - Discussion & Feedback

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Old Apr 17, 17, 12:51 am   -   Wikipost
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Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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Old Dec 23, 15, 12:51 am
  #7321  
 
Join Date: Dec 2009
Location: ANC
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12-18hr
belfordrocks is offline  
Old Dec 23, 15, 9:08 am
  #7322  
 
Join Date: Feb 2013
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Originally Posted by FlyingHigh20 View Post
for those that have been getting responses, what's the current wait time?
8 hrs last night
mitpat474 is offline  
Old Dec 25, 15, 6:00 pm
  #7323  
 
Join Date: Aug 2008
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Singapore, anybody?

Has anyone had recent success in claiming a BRG in one of the Singapore hotels?
shonamac is offline  
Old Dec 26, 15, 8:06 am
  #7324  
 
Join Date: Aug 2014
Posts: 84
Has anyone else had non-adjusted BRGs show up as non-qualifying stays lately? This may be a common-enough occurrence, but it's contrary to my past experiences. My partner had a one-night stay on 12/20 which was paid for at the property, but just saw that the stay logged as non-qualifying on the IHG website. Fluke or new trend?
JDavis625 is offline  
Old Dec 26, 15, 9:03 am
  #7325  
336
 
Join Date: Apr 2013
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Some hotels are indeed that diligent to make sure it is non qualifying.
336 is offline  
Old Dec 29, 15, 12:48 pm
  #7326  
 
Join Date: Dec 2009
Posts: 5
cancellation policies

It seems that most sites have cancellation policies now that are 24 hrs more resyrictive than ihg. Has anyone found a comparison site where we can reliably look on with matching policies? I just don't trust them enough to risk non refundable rates.
kwh191 is offline  
Old Dec 30, 15, 5:46 am
  #7327  
 
Join Date: Jan 2008
Posts: 485
Anyone willing to give me a website that is of use for claims in Canada? Will be happy to give you AED and HKD sites.
MarioRossi is offline  

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