Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jul 29, 2013, 2:06 am
#4366
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,209
If you post why your claim was denied we can help advise why. If its a valid claim then they normally don't deny it.
Jul 29, 2013, 2:15 am
#4367
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
This UK OTA's cancellation terms include the following text
On another note, has anyone had any grief from the IHG BRG team on account of Travel Republic's £1 deposit scheme?
Please note - the cancellation charges are based on the number of days between the date of cancellation and the check-in date.
More than 14 days before departure - 20% of booking value, 100% for all non-refundable rooms.
14 days or less before departure - 100% of booking value
Please note these are our costs and do not include any charges applied by the Travel Provider as detailed in their Booking Conditions.
Does this mean that in case an APR booking is cancelled, they can charge 200% of the room rate (100% for the hotel + 100% for the OTA)? Would IHG deny a BRG claim on that ground?More than 14 days before departure - 20% of booking value, 100% for all non-refundable rooms.
14 days or less before departure - 100% of booking value
Please note these are our costs and do not include any charges applied by the Travel Provider as detailed in their Booking Conditions.
On another note, has anyone had any grief from the IHG BRG team on account of Travel Republic's £1 deposit scheme?
Jul 29, 2013, 8:20 am
#4368
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Changing Type of Room AFTER BRG is Approved, but Before I Receive My Check
I booked my first BRG through IHG in mid-May for a stay coming up next week. I was told that it was approved.
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
Jul 29, 2013, 8:33 am
#4369
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,917
I booked my first BRG through IHG in mid-May for a stay coming up next week. I was told that it was approved.
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
Jul 29, 2013, 8:44 am
#4370
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I booked my first BRG through IHG in mid-May for a stay coming up next week. I was told that it was approved.
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
Jul 29, 2013, 8:48 am
#4371
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Thanks to both of you for the advice. If I request two beds at the time of check-in at the hotel, does that typically amend the official reservation so that the BRG folks can look at the reservation after the stay, see that it's now two queens instead of one king, and then deny the BRG? Thanks again!
Jul 29, 2013, 8:55 am
#4372
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,917
Thanks to both of you for the advice. If I request two beds at the time of check-in at the hotel, does that typically amend the official reservation so that the BRG folks can look at the reservation after the stay, see that it's now two queens instead of one king, and then deny the BRG? Thanks again!
The configuration of guests does not matter, in my view. If necessary, just come up with a reason that you had a fight with the other guest and you wouldn't sleep with them anymore (or alternatively: depending on the location you're going to, make huge eyes and question their societal perceptions and demand separate beds since you aren't married/are married/whatever, you get the point), put them in a very uncomfortable position and just do the social engineering angle. =)
But if you only booked 1 guest, it's another story.
Jul 29, 2013, 8:59 am
#4373
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Thanks to both of you for the advice. If I request two beds at the time of check-in at the hotel, does that typically amend the official reservation so that the BRG folks can look at the reservation after the stay, see that it's now two queens instead of one king, and then deny the BRG? Thanks again!
Best thing to do is just ask for a twin and see what they say, I'm pretty sure you will be ok.
Jul 29, 2013, 9:25 am
#4374
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
The most important question is whether you requested 2 guests or not when you did the BRG.
The configuration of guests does not matter, in my view. If necessary, just come up with a reason that you had a fight with the other guest and you wouldn't sleep with them anymore (or alternatively: depending on the location you're going to, make huge eyes and question their societal perceptions and demand separate beds since you aren't married/are married/whatever, you get the point), put them in a very uncomfortable position and just do the social engineering angle. =)
But if you only booked 1 guest, it's another story.
The configuration of guests does not matter, in my view. If necessary, just come up with a reason that you had a fight with the other guest and you wouldn't sleep with them anymore (or alternatively: depending on the location you're going to, make huge eyes and question their societal perceptions and demand separate beds since you aren't married/are married/whatever, you get the point), put them in a very uncomfortable position and just do the social engineering angle. =)
But if you only booked 1 guest, it's another story.
Unfortunately, stupid me, I booked it for only one person. Sounds like I might be stuck . . . thanks for the feedback!
Jul 29, 2013, 9:25 am
#4375
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Jul 29, 2013, 9:32 am
#4376
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,917
Jul 29, 2013, 9:36 am
#4377
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Jul 29, 2013, 10:35 am
#4378
Suspended
Join Date: Jul 2007
Posts: 866
Do you mean to say that that is a ground for a BRG claim to be denied? How so, when the £1 deposit is entirely voluntary? A client can choose to pay 100% deposit (and not merely £1), in which case it becomes comparable to IHG's Advance Rates.
Jul 29, 2013, 11:04 am
#4379
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I'm afraid I do not follow you: What is the "£1 rule"? I only mentioned £1, because travelrepublic allows you to book rooms with just £1 down (deposit).
Do you mean to say that that is a ground for a BRG claim to be denied? How so, when the £1 deposit is entirely voluntary? A client can choose to pay 100% deposit (and not merely £1), in which case it becomes comparable to IHG's Advance Rates.
Do you mean to say that that is a ground for a BRG claim to be denied? How so, when the £1 deposit is entirely voluntary? A client can choose to pay 100% deposit (and not merely £1), in which case it becomes comparable to IHG's Advance Rates.
I quote a response for a slightly different third party site:
"As per the terms of the program, all price or rate terms, including, but not limited to pre-payment, deposit or other requirements must be equal to or more restrictive than the terms found on an IHG website to be used for comparison. For example, when you book a room that may be cancelled without penalty on an IHG website, you may not compare it to a room with a pre-paid or non-refundable price on a non-IHG website. If, however, you book a pre-paid or non-refundable rate on an IHG website, you may compare it to a cancellable or refundable rate on a non-IHG website. The Best Price Guarantee is not available for bookings on websites where the booking details are unknown until after purchase."
Jul 29, 2013, 2:03 pm
#4380
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I booked my first BRG through IHG in mid-May for a stay coming up next week. I was told that it was approved.
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
Today, I received an email from IHG stating that the hotel rate could not be changed and that to make good on the BRG, IHG would be sending me a check for the amount paid 4-6 weeks after check out. Fine.
My dilemma: I originally booked a king-sized bed because I expected to stay alone. However, now a friend is coming on the trip with me, so I would like two queen-sized beds instead. I understand that to qualify for the BRG, the compared rooms have to be identical which they were (king vs. king). But the BRG has now been approved, and I am wondering if it is possible to request, at check-in, a room with two queen beds, or if the BRG folks at IHG will, then, check the room type used before sending me the check and then void the BRG and not send me the check.
Any feedback would be appreciated. Thank you!
a)I don't think two people turning up is an issue, as it is a double not single room booked. Even if asked on day you lodge BRG you don't have to name second person despite IHG asking and that is OK as sometimes you don't know...... It is always the room type max occupancy that is important not the select box number of people you submitted when booking whether paid/points/brg.
b)I don't see your IHG elite status, but BRG's still qualify for Platinum bennies which may include room upgrade at a CP/HI/HIX, which means hotel may be upgrading room type anyway.
Simply ask at checkin for 2x doubles or 2x singles, as long as not all room bed types for your room class already allocated to reservations hotels will usually allow a swap.