Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
#4351
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Has anyone done the BRG in KRW (currency)?
#4352
Join Date: Aug 2008
Posts: 1,470
Possibility of appeal, if BRG claim is denied
Does anyone know if there is any possibility of appeal, if the Filipinos at the BRG desk deny a claim? How and where does one appeal?
Also, are the BRG staff paid some kind of an incentive for knocking back claims?
Also, are the BRG staff paid some kind of an incentive for knocking back claims?
#4353
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
No right of appeal, but if it is still in the 24 hours just make a new claim.
#4354
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
If flex cancel reservation, rebook and try again.... if adr rate not much joy on retries
#4357
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I'm not sure whether they are incentivised to deny claims, however I can only mention when my claims have been denied they have been right in doing so. I would have thought most my claims would have been denied if that was the case, I've had a lot of claims honored recently too.
#4358
I do not think they are. As mitpat writes, I've had a number of claims denied - with good reasons - and I've had a few approved where they skirted the rules. I doubt they would have done it had there been an incentive to deny.
#4359
Suspended
Join Date: Jul 2007
Posts: 866
travelrepublic.co.uk
This UK OTA's cancellation terms include the following text
On another note, has anyone had any grief from the IHG BRG team on account of Travel Republic's 1 deposit scheme?
Please note - the cancellation charges are based on the number of days between the date of cancellation and the check-in date.
More than 14 days before departure - 20% of booking value, 100% for all non-refundable rooms.
14 days or less before departure - 100% of booking value
Please note these are our costs and do not include any charges applied by the Travel Provider as detailed in their Booking Conditions.
Does this mean that in case an APR booking is cancelled, they can charge 200% of the room rate (100% for the hotel + 100% for the OTA)? Would IHG deny a BRG claim on that ground?More than 14 days before departure - 20% of booking value, 100% for all non-refundable rooms.
14 days or less before departure - 100% of booking value
Please note these are our costs and do not include any charges applied by the Travel Provider as detailed in their Booking Conditions.
On another note, has anyone had any grief from the IHG BRG team on account of Travel Republic's 1 deposit scheme?
#4360
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,803
I don't know about the issues you raised, however you need to ensure they provide an immdiate confirmation.
Their terms of business states:-
"Your booking is not confirmed until you receive a booking confirmation."
And then later says:-
"We will send a booking confirmation either immediately by automated email or by post within 10 working days of making your booking"
Sending it "immediately by email" isn't the same as getting confirmation on the screen when the payment is processed.
Having said all the above, I think there have been reports of successful BRG claims for travelrepublic, but I dont remember any recent ones.
Their terms of business states:-
"Your booking is not confirmed until you receive a booking confirmation."
And then later says:-
"We will send a booking confirmation either immediately by automated email or by post within 10 working days of making your booking"
Sending it "immediately by email" isn't the same as getting confirmation on the screen when the payment is processed.
Having said all the above, I think there have been reports of successful BRG claims for travelrepublic, but I dont remember any recent ones.
#4361
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
I need some advice for a BRG claim for the Crowne Plaza Causeway Bay Hong Kong. The cheapest available rate at the IHG is HKD 2530, and it's a flexible rate with no pre-payment.
I found a lower rate at olotels.com for the same days and in the same room category, and in the same currency, etc. When searching for a 4 night stay at the same dates as my 1-night stay, the website says that it's possible to pay later. However when searching for my 1-night stay (same rate per night as the 4-night stay) I don't get the option to pay later. Should I still interpret this as a flexible rate, and will my claim go through? Anybody else who have managed to get a BRG claim approved through olotels?
I found a lower rate at olotels.com for the same days and in the same room category, and in the same currency, etc. When searching for a 4 night stay at the same dates as my 1-night stay, the website says that it's possible to pay later. However when searching for my 1-night stay (same rate per night as the 4-night stay) I don't get the option to pay later. Should I still interpret this as a flexible rate, and will my claim go through? Anybody else who have managed to get a BRG claim approved through olotels?
#4362
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
I need some advice for a BRG claim for the Crowne Plaza Causeway Bay Hong Kong. The cheapest available rate at the IHG is HKD 2530, and it's a flexible rate with no pre-payment.
I found a lower rate at olotels.com for the same days and in the same room category, and in the same currency, etc. When searching for a 4 night stay at the same dates as my 1-night stay, the website says that it's possible to pay later. However when searching for my 1-night stay (same rate per night as the 4-night stay) I don't get the option to pay later. Should I still interpret this as a flexible rate, and will my claim go through? Anybody else who have managed to get a BRG claim approved through olotels?
I found a lower rate at olotels.com for the same days and in the same room category, and in the same currency, etc. When searching for a 4 night stay at the same dates as my 1-night stay, the website says that it's possible to pay later. However when searching for my 1-night stay (same rate per night as the 4-night stay) I don't get the option to pay later. Should I still interpret this as a flexible rate, and will my claim go through? Anybody else who have managed to get a BRG claim approved through olotels?
#4363
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Just did my first successful non-ref claim with IHG - was surprised agent came back after 3 minutes fearing the worst but it was approved right away
#4364
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,198
#4365
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Unless it changed recently I think it's EUR.
We acknowledge the information that the third party site is showing rates in USD but they will charge your credit card in EUR.
Since www.olotels.com does not charge rates in USD your claim wont qualify for the Best Price Guarantee.
Check their T&C's.
We acknowledge the information that the third party site is showing rates in USD but they will charge your credit card in EUR.
Since www.olotels.com does not charge rates in USD your claim wont qualify for the Best Price Guarantee.
Check their T&C's.