Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 31, 2013, 3:04 am
#3841
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
I think it is also to ensure that you do not have BRG claims two nights in a row breaching the conditions, using different names in the same household.
May 31, 2013, 3:10 am
#3842
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
May 31, 2013, 3:54 am
#3843
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
May 31, 2013, 4:24 am
#3844
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Im not sure about all this talk of blacklisting , because once i did ask "hypothetically" if I could book 100 Brg nights in a year, and the agent responded yes, as long as the nights are not consecutive. Now I don't feel so bad doing 2-3 in a month!
Besides due to their business model were actually doing the graft for them, right? hmm.
Last edited by mitpat474; May 31, 2013 at 4:45 am
May 31, 2013, 4:33 am
#3845
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
I really don't understand why people email their cases in on something that is time/inventory sensitive. A room can get booked putting the hotel on a higher rate in the 7-8hrs it takes for a agent to go through your email.
May 31, 2013, 4:38 am
#3846
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Totally.. I think its more the people who are new to BRGs emailing them. The best thing is calling via skype for non US residents. It makes it so easy to just spend 20 mins on the phone (90% waiting) and get the decision. Also my opinion on the BRG team is Very positive, I haven't been p**ssed about , if my claim was denied it was due to it failing the Ts & cs. Otherwise I have had claims dealt with efficiently. (via calling).
May 31, 2013, 5:48 am
#3847
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
Not everyone can be on the phone 15 mins. I found email efficient and easy and I like to have printable documentation for future references. Marriott's BRG programme is strictly by email and it works perfectly.
May 31, 2013, 6:12 am
#3848
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Perhaps its efficient yes.. but there has been clear cases of rates being "changed" after submitting the claim, hell they have even been cases where rates were changed via calling! Why not call and have the "risk" of your BRG being declined reduced.
May 31, 2013, 6:26 am
#3849
Join Date: Mar 2013
Location: C2/C1
Programs: LH, BA, Panera Bread
Posts: 151
I have had so far 100 % success with emailing the case.
May 31, 2013, 7:25 am
#3850
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
May 31, 2013, 7:51 am
#3851
Join Date: Jan 2013
Location: STL...for now
Programs: HH Gold, CC Gold, Accor Plat, BW Diamond
Posts: 224
May 31, 2013, 7:13 pm
#3852
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
May 31, 2013, 8:20 pm
#3853
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
May 31, 2013, 9:18 pm
#3854
Join Date: Jan 2013
Location: STL...for now
Programs: HH Gold, CC Gold, Accor Plat, BW Diamond
Posts: 224
Jun 1, 2013, 5:45 am
#3855
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210