Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 9, 2013, 6:07 am
#2806
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Leave it up to the most persistent customers to fight it.
Jan 9, 2013, 6:41 am
#2807
Join Date: Sep 2004
Location: Toronto, Canada
Programs: UA Silver, Marriott Plat, SPG Gold, IHG Gold, BW Diamond, Club Carlson Silver
Posts: 128
THe BRG agent was wrong to accept your claim. the 3rd party website's cancellation policy requires cancellation 5 days out to get your money back. IHG allow cancellation on the day of arrival. They SHOULD have allowed it against the advanc saver rate, as the third party is still a lot cheaper.
Make sure you keep all your emails and hope you dont get an email in a few days time to say its been reviewed.
Make sure you keep all your emails and hope you dont get an email in a few days time to say its been reviewed.
Jan 9, 2013, 6:50 am
#2808
Join Date: Sep 2004
Location: Toronto, Canada
Programs: UA Silver, Marriott Plat, SPG Gold, IHG Gold, BW Diamond, Club Carlson Silver
Posts: 128
I just noticed that I can't go in to the reservation on the IHG website anymore...is this a good sign or not?
Jan 9, 2013, 6:59 am
#2809
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Jan 9, 2013, 7:13 am
#2810
Join Date: Sep 2004
Location: Toronto, Canada
Programs: UA Silver, Marriott Plat, SPG Gold, IHG Gold, BW Diamond, Club Carlson Silver
Posts: 128
It said 'modified' before I tried to access it, but then it changed to 'confirmed' and I don't know why but it (along with the other reservation I made previously for another hotel under a free stay with points) keep changing between 'modified' and 'confirmed'
Last edited by cober6711; Jan 9, 2013 at 7:25 am
Jan 9, 2013, 7:30 am
#2811
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Jan 9, 2013, 7:40 am
#2812
Join Date: Sep 2004
Location: Toronto, Canada
Programs: UA Silver, Marriott Plat, SPG Gold, IHG Gold, BW Diamond, Club Carlson Silver
Posts: 128
In any event, I called BPG and explained that I needed some form of proof of my accommodations in order to show to immigration when I arrive in the UK. They sent me a copy and the rate plan does show 'house use comp'
Last edited by cober6711; Jan 9, 2013 at 7:56 am
Jan 9, 2013, 8:15 am
#2813
Join Date: Mar 2012
Posts: 940
Jan 9, 2013, 10:23 am
#2814
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
House comp is success. You can view on mobile website. Adjusted reservations can be impossible to view on the normal platform.
Jan 9, 2013, 11:26 am
#2815
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,667
According to you would it be OK to dispute the credit card charge? On what grounds?
HTB.
Jan 9, 2013, 11:49 am
#2816
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Wrong analogy. If its booked via PC.com, its a contract with PC. IHG BRG team is part of PC, and you make a new deal with them. Same legal entity. Lex posterior. A later law/agreement replaces an earlier.
Jan 9, 2013, 7:04 pm
#2817
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
Just a data point:
Had a comped stay last weekend at Venetian and was NOT charged the resort fee. So the entire room was free. Same thing at Palazzo last year.
I have another free Venetian booking later this month to compare
Also, over the past few days I've gotten the following under the BRG:
HI Denver Lakewood
HI Denver Airport
Crowne Plaza Denver Airport
Crowne Plaza Orlando Universal
Had a comped stay last weekend at Venetian and was NOT charged the resort fee. So the entire room was free. Same thing at Palazzo last year.
I have another free Venetian booking later this month to compare
Also, over the past few days I've gotten the following under the BRG:
HI Denver Lakewood
HI Denver Airport
Crowne Plaza Denver Airport
Crowne Plaza Orlando Universal
Jan 9, 2013, 8:25 pm
#2818
Join Date: Sep 2004
Location: Toronto, Canada
Programs: UA Silver, Marriott Plat, SPG Gold, IHG Gold, BW Diamond, Club Carlson Silver
Posts: 128
Oh what a sweet success!
Now I can only imagine the horrid treatment I'm in for...
Uh oh! It seems the hotel has already changed my smoking preference to 'smoking' instead of 'non-smoking' which is indicated in my PC profile.
Jan 10, 2013, 3:28 am
#2819
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Indeed I got another email confirming the free night today.
Oh what a sweet success!
Now I can only imagine the horrid treatment I'm in for...
Uh oh! It seems the hotel has already changed my smoking preference to 'smoking' instead of 'non-smoking' which is indicated in my PC profile.
Oh what a sweet success!
Now I can only imagine the horrid treatment I'm in for...
Uh oh! It seems the hotel has already changed my smoking preference to 'smoking' instead of 'non-smoking' which is indicated in my PC profile.
Jan 10, 2013, 3:50 am
#2820
Join Date: Jan 2010
Location: lhr and sometimes yyz
Programs: aeroplan, aadvantage, BAEC
Posts: 137