Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 8, 2013, 10:26 am
#2791
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
I still haven't received my reimbursement from my BRG stays in Oct 2012
The money haven't arrived as expected 
I wrote to them after my stays and the BRG dept told the accounting about my bank information. Got 3 cheques yesterday for the reimbursements
they are in USD and for me it's like 3 pieces of papers
Now I have written to them and they probably are going to void the cheques and it will take another 2 weeks before they can do another 'fund transfer'.
USD dropped since my stay so much that I'm loosing $ for my free stays.
This is really ridiculous, I was told by the BRG to specify which currency I'd like to have the reimbursement in and I told them particularly that should be in Swedish Krona.
I have written to them so many times and I'm getting sick of it.
I wrote to them after my stays and the BRG dept told the accounting about my bank information. Got 3 cheques yesterday for the reimbursements
they are in USD and for me it's like 3 pieces of papers Now I have written to them and they probably are going to void the cheques and it will take another 2 weeks before they can do another 'fund transfer'.
USD dropped since my stay so much that I'm loosing $ for my free stays.
This is really ridiculous, I was told by the BRG to specify which currency I'd like to have the reimbursement in and I told them particularly that should be in Swedish Krona.
I have written to them so many times and I'm getting sick of it.
Jan 8, 2013, 10:28 am
#2792
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
Jan 8, 2013, 10:37 am
#2793
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Of the familys 10 claims on AP rates, 4 are charged before the free night was updated. Hotels have refunded 3 on CC, and Im waiting for the 4th, all pre stay.
Jan 8, 2013, 1:06 pm
#2794
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Had day 3 of a weekend trip booked for a free night at a IC.
Had found rates yesterday for a valid claim day 1 for CP, but when I started process today, the match wasnt cheaper (both were actually reduced), so I decided to cancel the free IC night.
There has been some uncertainty about cancelling free nights on AP rates. I called the hotel, and the evening agent confirmed clearly and 3x that there will be no charge, and that they would include that in the cx mail sent from a colleague in the morning.
Had found rates yesterday for a valid claim day 1 for CP, but when I started process today, the match wasnt cheaper (both were actually reduced), so I decided to cancel the free IC night.
There has been some uncertainty about cancelling free nights on AP rates. I called the hotel, and the evening agent confirmed clearly and 3x that there will be no charge, and that they would include that in the cx mail sent from a colleague in the morning.
Jan 8, 2013, 1:20 pm
#2795
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Had day 3 of a weekend trip booked for a free night at a IC.
Had found rates yesterday for a valid claim day 1 for CP, but when I started process today, the match wasnt cheaper (both were actually reduced), so I decided to cancel the free IC night.
There has been some uncertainty about cancelling free nights on AP rates. I called the hotel, and the evening agent confirmed clearly and 3x that there will be no charge, and that they would include that in the cx mail sent from a colleague in the morning.
Had found rates yesterday for a valid claim day 1 for CP, but when I started process today, the match wasnt cheaper (both were actually reduced), so I decided to cancel the free IC night.
There has been some uncertainty about cancelling free nights on AP rates. I called the hotel, and the evening agent confirmed clearly and 3x that there will be no charge, and that they would include that in the cx mail sent from a colleague in the morning.
Anyway printout states different, and I have no plans to cancel more.Its pretty lame to charge full rate if I cancel or no-show, but keep it free if I utilize it.
Other experiences?
Jan 8, 2013, 1:40 pm
#2796
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
Jan 8, 2013, 2:07 pm
#2797
Join Date: Sep 2004
Location: Toronto, Canada
Programs: UA Silver, Marriott Plat, SPG Gold, IHG Gold, BW Diamond, Club Carlson Silver
Posts: 128
Woohoo! Just got an approved BPG for the InterContinental Park Lane in London!
1-25-13 to 1-26-13, 1 person classic room with breakfast (flexible rate):
InterContinental.com: £ 711
Competing site £231
Amazing!
1-25-13 to 1-26-13, 1 person classic room with breakfast (flexible rate):
InterContinental.com: £ 711
Competing site £231
Amazing!
Last edited by cober6711; Jan 9, 2013 at 6:25 am
Jan 8, 2013, 6:24 pm
#2798
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
I would disagree. You agreed, then mutually agreed to modify your "contract". They agreed there would ultimately be no charge and have taken months without refunding.
You've got all the documentation. I bet you would win. (In the US at least.)
You've got all the documentation. I bet you would win. (In the US at least.)
Jan 8, 2013, 9:21 pm
#2799
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I'm yet to receive my funds back from the intercontinental in London . I have called them twice and nothing returned . It's nearly 1500£ so I need it . It was a AP and my stay isn't until July .
Jan 8, 2013, 10:02 pm
#2800
Join Date: Sep 2004
Location: Toronto, Canada
Programs: UA Silver, Marriott Plat, SPG Gold, IHG Gold, BW Diamond, Club Carlson Silver
Posts: 128
Jan 9, 2013, 2:41 am
#2801
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
If its BFR and you sign at the hotel, then you have agreed.
Jan 9, 2013, 2:42 am
#2802
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Jan 9, 2013, 4:18 am
#2803
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
Had a weird experience at CP TLV - my reservation showed one price, but I was actually charged less.
They say the reimbursement cheque is in the mail, I wonder what amount it will be for!
They say the reimbursement cheque is in the mail, I wonder what amount it will be for!
Jan 9, 2013, 4:24 am
#2804
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Make sure you keep all your emails and hope you dont get an email in a few days time to say its been reviewed.
Last edited by tangey; Jan 9, 2013 at 6:10 am
Jan 9, 2013, 5:26 am
#2805
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297