Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 30, 2012, 10:42 am
#2761
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Dec 30, 2012, 12:16 pm
#2762
Join Date: Mar 2012
Posts: 940
Glad to hear that. I have BRG 4 IC hotels so far, and I'm thinking of purchasing their Ambassador status while minimizing the chance of being ill-treated during my stay...
I'm not asking for room upgrade, but would be happy if they don't mark us as 'unwelcomed' guests. Hopefully an Ambassador status could help to make our BRG stay a more pleasant one=)
I'm not asking for room upgrade, but would be happy if they don't mark us as 'unwelcomed' guests. Hopefully an Ambassador status could help to make our BRG stay a more pleasant one=)
Dec 30, 2012, 2:08 pm
#2763
Join Date: Jan 2008
Posts: 525
You are due an upgrade as every other Ambassador would be. I have never NOT received an upgrade on a BRG stay and had quite a few of them.
Dec 30, 2012, 2:16 pm
#2764
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
my brg was paid after 3 days
Dec 30, 2012, 7:25 pm
#2766
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Question about the member of two households - I'll be traveling with a friend who lives a continent away. Now can we both file alternate claims in the same hotel (or a closeby hotel) every other night? If not can we alternate a paid reservation with a BRG one?
As far as I know the BRG team collects the name of all persons checking in. So it would be obvious that we both stay in the same hotel two nights (though we alternate to one who books).
Any experiences?
As far as I know the BRG team collects the name of all persons checking in. So it would be obvious that we both stay in the same hotel two nights (though we alternate to one who books).
Any experiences?
Last edited by MightyTravels; Dec 30, 2012 at 7:53 pm
Dec 31, 2012, 4:34 am
#2767
Join Date: Jun 2010
Programs: Clubcarlson Gold, Hilton Diamond, IHG Spire AMB etc.
Posts: 252
The BRG had mistakenly approved a claim for me, which they discovered later, but they sent me a check for reimbursement. Even got points for the stay too as the hotel got it's payment.^
Dec 31, 2012, 7:44 am
#2768
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Question about the member of two households - I'll be traveling with a friend who lives a continent away. Now can we both file alternate claims in the same hotel (or a closeby hotel) every other night? If not can we alternate a paid reservation with a BRG one?
As far as I know the BRG team collects the name of all persons checking in. So it would be obvious that we both stay in the same hotel two nights (though we alternate to one who books).
Any experiences?
As far as I know the BRG team collects the name of all persons checking in. So it would be obvious that we both stay in the same hotel two nights (though we alternate to one who books).
Any experiences?
Dec 31, 2012, 9:19 pm
#2770
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Jan 1, 2013, 1:37 am
#2771
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Jan 1, 2013, 8:48 am
#2772
Join Date: Mar 2012
Programs: LH SEN, Hilton Diamond
Posts: 25
I thought OP meant the names are collected post-stay. If he's referring to BRG team asking for the name of the second guest, I've had a couple of these request, always reply "Undecided" as suggested before, never had problems with that, claims approved anyway.
Jan 1, 2013, 10:30 am
#2774
Join Date: Mar 2012
Posts: 940
Hi guys,
One of my BRG, which has been approved last week, is now showing 3 adults instead of 2 adults which I have reserved. I contacted BRG team, and they replied to me saying that I would have to contact the hotel to make the changes and they told me that I couldn't make any changes on my itenary and if I did, that will forfeit my BRG approval. The rate is still showing the original rate of my reservation.
So, should I contact the hotel?
One of my BRG, which has been approved last week, is now showing 3 adults instead of 2 adults which I have reserved. I contacted BRG team, and they replied to me saying that I would have to contact the hotel to make the changes and they told me that I couldn't make any changes on my itenary and if I did, that will forfeit my BRG approval. The rate is still showing the original rate of my reservation.
So, should I contact the hotel?
Jan 4, 2013, 6:55 am
#2775
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Booked a few AP rates that BRG desk needed time to verify. Took 4 days, and in the meantime CC was charged with the AP rate as it probably was supposed to.
What are peoples experience in such cases? CC will be credited shortly after "house comp" showing, settled at check-in/out, or settled via BRG by check/wire etc after stay?
What are peoples experience in such cases? CC will be credited shortly after "house comp" showing, settled at check-in/out, or settled via BRG by check/wire etc after stay?