Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 4, 2012, 6:28 pm
#2596
Join Date: Jun 2012
Posts: 289
Am I reading this right?
If there is an AP rate available, can you not submit a Best Rate Guarantee Claim for a BFR as this would not be the lowest available rate?
If there is an AP rate available, can you not submit a Best Rate Guarantee Claim for a BFR as this would not be the lowest available rate?
Dec 4, 2012, 7:44 pm
#2597
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I am sure even Sweden is not a country with many many banks, they still have a system to identify each bank electronically - the "sorting code" should be a unique ID for each bank in the nation's clearing system. May be it is not called the same name... but ask your bank what is the number to give the other bank when you need an International Wire Transfer IN.
Dec 5, 2012, 1:28 am
#2598
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Have you called your bank to ask about this?
I am sure even Sweden is not a country with many many banks, they still have a system to identify each bank electronically - the "sorting code" should be a unique ID for each bank in the nation's clearing system. May be it is not called the same name... but ask your bank what is the number to give the other bank when you need an International Wire Transfer IN.
I am sure even Sweden is not a country with many many banks, they still have a system to identify each bank electronically - the "sorting code" should be a unique ID for each bank in the nation's clearing system. May be it is not called the same name... but ask your bank what is the number to give the other bank when you need an International Wire Transfer IN.
Dec 5, 2012, 1:50 am
#2599
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Dec 5, 2012, 6:15 am
#2600
Join Date: Mar 2009
Posts: 46
i have a stay coming up in korea and i have found competing websites with lower prices but the website states that billing is made in US Dollars. Appreciate any help if i can find korean travel websites?
thanks.
thanks.
Dec 5, 2012, 6:24 am
#2601
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
Msg 1
Dear.Mr. Xxx
.
Thank you for contacting our office regarding Best Price Guarantee in reference to rates at the.Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
We have verified the lower rate you quoted on www.xxxxx.com . As checked, we determined that the lower rate on the competing website currently stands at.xxx GBP..
.
We have contacted the hotel and requested them to adjust the first night to be.complimentary..
After 10 min
Msg 2
.+Best Price Guarantee would like to recall the message, "AMBASSADOR: Best Price Guarantee".
After 10 min
Msg 3
Dear.Mr. Xxx,
.
Thank you for contacting IHG’s Best Price Guarantee Support Desk in reference to rates at Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
Please be advised that we are currently researching on this matter. We would get back to you as soon as we have already verified the lower rate you have found.
.
We appreciate your patience. If you need any other assistance, please let us know.
Dear.Mr. Xxx
.
Thank you for contacting our office regarding Best Price Guarantee in reference to rates at the.Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
We have verified the lower rate you quoted on www.xxxxx.com . As checked, we determined that the lower rate on the competing website currently stands at.xxx GBP..
.
We have contacted the hotel and requested them to adjust the first night to be.complimentary..
After 10 min
Msg 2
.+Best Price Guarantee would like to recall the message, "AMBASSADOR: Best Price Guarantee".
After 10 min
Msg 3
Dear.Mr. Xxx,
.
Thank you for contacting IHG’s Best Price Guarantee Support Desk in reference to rates at Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
Please be advised that we are currently researching on this matter. We would get back to you as soon as we have already verified the lower rate you have found.
.
We appreciate your patience. If you need any other assistance, please let us know.
Dec 5, 2012, 6:31 am
#2602
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Msg 1
Dear.Mr. Xxx
.
Thank you for contacting our office regarding Best Price Guarantee in reference to rates at the.Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
We have verified the lower rate you quoted on www.xxxxx.com . As checked, we determined that the lower rate on the competing website currently stands at.xxx GBP..
.
We have contacted the hotel and requested them to adjust the first night to be.complimentary..
After 10 min
Msg 2
.+Best Price Guarantee would like to recall the message, "AMBASSADOR: Best Price Guarantee".
After 10 min
Msg 3
Dear.Mr. Xxx,
.
Thank you for contacting IHG’s Best Price Guarantee Support Desk in reference to rates at Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
Please be advised that we are currently researching on this matter. We would get back to you as soon as we have already verified the lower rate you have found.
.
We appreciate your patience. If you need any other assistance, please let us know.
Dear.Mr. Xxx
.
Thank you for contacting our office regarding Best Price Guarantee in reference to rates at the.Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
We have verified the lower rate you quoted on www.xxxxx.com . As checked, we determined that the lower rate on the competing website currently stands at.xxx GBP..
.
We have contacted the hotel and requested them to adjust the first night to be.complimentary..
After 10 min
Msg 2
.+Best Price Guarantee would like to recall the message, "AMBASSADOR: Best Price Guarantee".
After 10 min
Msg 3
Dear.Mr. Xxx,
.
Thank you for contacting IHG’s Best Price Guarantee Support Desk in reference to rates at Holiday Inn. We appreciate the opportunity to assist you with this matter.
.
Please be advised that we are currently researching on this matter. We would get back to you as soon as we have already verified the lower rate you have found.
.
We appreciate your patience. If you need any other assistance, please let us know.
Dec 5, 2012, 7:51 am
#2603
Join Date: Dec 2007
Posts: 77
Successful claim
Very smooth processing this time:
Submitted claim for one night, got request to send second person name, replied with the name. I got the claim approved for 1 free night and got email confirmation from the hotel in less then an hour after my reply. Total time from submission to resolution 2 hours.
I am really impressed with the service.^^^
Submitted claim for one night, got request to send second person name, replied with the name. I got the claim approved for 1 free night and got email confirmation from the hotel in less then an hour after my reply. Total time from submission to resolution 2 hours.
I am really impressed with the service.^^^
Dec 5, 2012, 8:44 am
#2604
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
Dec 5, 2012, 9:12 am
#2605
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Book. Complete a valid (meaning a complete booking with an approved credit card) room booking with the lowest available price (room rate) on any IHG website for any IHG branded hotel using the “Best Available Rate Search.”
Matching Terms. All terms for the room price, including, but not limited to pre-payment, deposit or other requirements must be equal to terms found on an IHG website to be used for comparison. For example, when you book a room that may be cancelled without penalty on an IHG website, you may not compare it to a room with a pre-paid or non-refundable price on a non-IHG website. The Best Price Guarantee is not available for bookings on websites where the booking details are unknown until after purchase.
My experience is that as long as there is AP rate, my claims will not be approved if I booked Best Flex.
Dec 5, 2012, 10:06 am
#2606
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
How they can recall it, if I know they approved caims before with exactly the same terms :] ?
Dec 5, 2012, 12:46 pm
#2607
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Finally completed my Venetian stay. I was not charged the resort fee on the comp night. Total cost after resort fee + tax ended up being $568 for 5 nights. Not too bad.
Dec 5, 2012, 8:05 pm
#2608
Join Date: Jun 2011
Posts: 41
So the claim should be submitted before I book or anytime? I am considering to go to Louisiana and already find a hotel there listed lower rate somewhere else. So do I submit before I book from official website or after I book?
Can I receive the first-night free if I will only stay one night?
Can I receive the first-night free if I will only stay one night?
Dec 5, 2012, 9:28 pm
#2609
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,454
So the claim should be submitted before I book or anytime? I am considering to go to Louisiana and already find a hotel there listed lower rate somewhere else. So do I submit before I book from official website or after I book?
Can I receive the first-night free if I will only stay one night?
Can I receive the first-night free if I will only stay one night?
Your questions are clearly answered there. More importantly, if you don't read carefully, you'll make mistakes that no one here will be able to warn you about.
Dec 5, 2012, 11:35 pm
#2610
Join Date: Mar 2012
Posts: 940
I submitted a total of 3claim forms at 2 different properties, comparing their best flex rates where the AP rates are present, all get approved=)
However, it seems that I need to wait for the hotel to make the changes on my itenary...Well, before that happens, I know it's not free yet...
Regards.
However, it seems that I need to wait for the hotel to make the changes on my itenary...Well, before that happens, I know it's not free yet...
Regards.