New IHG Best Rate Guarantee - Discussion & Feedback

    Hide Wikipost
Old Apr 17, 17, 12:51 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: FLYGVA
Wiki Link
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Print Wikipost

Old Oct 3, 11, 6:43 am
  #211  
 
Join Date: Nov 2010
Posts: 447
I am just wondering if the following scenario qualifies.

There are three rates on Priority Club:
1. advanced purchase rate (without breakfast)
2. best flexible rate (without breakfast)
3. best flexible rate (with breakfast)

Suppose I book a room with the best flexible rate (with breakfast) and find a lower rate (again, with breakfast) on a third-party website. does it qualify?
samwkchan is offline  
Old Oct 3, 11, 6:46 am
  #212  
 
Join Date: Nov 2010
Posts: 447
Originally Posted by Estratos View Post
Ok, I just called the hotel and asked if they will honor the complimentary stay. They said yes. So I am currently in a hotel (Crowne Plaza Sun Palace Beijing), got upgraded to a deluxe room and given free breakfast (the original rate did not include breakfast).

However, it does not wipe off the bad impression of BRG team not responding to any of my emails in the past 6 days.
Why is your room upgraded? Is it because of a gesture or your Royal Ambassador status?
samwkchan is offline  
Old Oct 3, 11, 7:09 am
  #213  
 
Join Date: Jun 2009
Location: POLAND
Programs: Hilton Diamond, IHG Platinum AMB, PrivilegeClub Gold
Posts: 72
Originally Posted by samwkchan View Post
Why is your room upgraded? Is it because of a gesture or your Royal Ambassador status?
I booked a twin bed room, but asked for a king bed during check-in. No ambassador status.

PS. They gave me a 4x PC bonus points leaflet with a code for registering.
Estratos is offline  
Old Oct 3, 11, 7:21 am
  #214  
 
Join Date: Jun 2009
Location: POLAND
Programs: Hilton Diamond, IHG Platinum AMB, PrivilegeClub Gold
Posts: 72
Originally Posted by samwkchan View Post
Why is your room upgraded? Is it because of a gesture or your Royal Ambassador status?
I booked a twin bed room, but asked for a king bed during check-in. No ambassador status.

PS. They gave me a 4x PC bonus points leaflet with a code for registering.
Estratos is offline  
Old Oct 3, 11, 7:33 am
  #215  
 
Join Date: May 2009
Location: DUS
Programs: IC PLAT AMB, clubcarlson Concierge, Le Club Accor Gold
Posts: 367
Lightbulb

Originally Posted by samwkchan View Post
There are three rates on Priority Club:
1. advanced purchase rate (without breakfast)
2. best flexible rate (without breakfast)
3. best flexible rate (with breakfast)

Suppose I book a room with the best flexible rate (with breakfast) and find a lower rate (again, with breakfast) on a third-party website. does it qualify?
yes, this rate will qualify for the BRG if the rate on the third-party webside is also full flexible.
schauschun is offline  
Old Oct 3, 11, 7:36 am
  #216  
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,621
If ICH doesn't have an advanced purchase rate, but 3rd party does, will they grant the guarantee against a higher BFR ?
tangey is offline  
Old Oct 3, 11, 9:17 am
  #217  
 
Join Date: Mar 2008
Location: MUC / VIE
Programs: LH M&M - US AIR - BMI - HYATT - SPG - SIXT - PP
Posts: 183
Originally Posted by tangey View Post
If ICH doesn't have an advanced purchase rate, but 3rd party does, will they grant the guarantee against a higher BFR ?
Unfortunately not.

APR/APR or BFR/BFR
asmallworld is offline  
Old Oct 3, 11, 9:22 am
  #218  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,780
Originally Posted by schauschun View Post
yes, this rate will qualify for the BRG if the rate on the third-party webside is also full flexible.
In your particular situation you will be OK but, in general, they are claiming they can beat a fully flexible rate with a non-refundable rate -- even though the website guarantee implies otherwise.

What I have done to qualify is to find refundable rates on other websites that are lower than their non-refundable rates. I then book the ICH refundable rate and they "authorize" me to to get the guarantee so long as I switch my rez to their non-refundable rate.

This is making me nervous -- I mean, who really trusts these guys? -- but I have done it to qualify. I have it documented by email so I should be OK, but I have this bad feeling I will be fighting later for my free rooms. And what do I do when somebody bills me for the room?

It's just a sucky way of doing business, and can't possibly be making any of their customers happy.
iahphx is offline  
Old Oct 3, 11, 10:13 am
  #219  
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,621
Originally Posted by asmallworld View Post
Unfortunately not.

APR/APR or BFR/BFR
IMO then its totally misleading "guarantee" then. They guarantee that I will "find the best prices for our hotels on our website", and yet If I find a cheaper rate than their cheapest possible rate, they'll not honour it ?

"We encourage you to review the full Terms & Conditions before filing your claim to make sure it is valid."

THe T/C make no mention of having to match APR with APR. Only that you much match with the lowest available price on the "best available rate"

http://www.ichotelsgroup.com/h/d/6c/.../rd/rate/lowtc

The FAQ-type page does talk about match rate types and specifically says you can't do it the other way round. However one assumes the formal T&C overides any FAQ type page, and refund V non-refund is not mentioned (or APR V BFR etc) on the T&C

Last edited by tangey; Oct 3, 11 at 10:23 am
tangey is offline  
Old Oct 3, 11, 10:21 am
  #220  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 27,285
Originally Posted by iahphx View Post
In your particular situation you will be OK but, in general, they are claiming they can beat a fully flexible rate with a non-refundable rate -- even though the website guarantee implies otherwise.

What I have done to qualify is to find refundable rates on other websites that are lower than their non-refundable rates. I then book the ICH refundable rate and they "authorize" me to to get the guarantee so long as I switch my rez to their non-refundable rate.

This is making me nervous -- I mean, who really trusts these guys? -- but I have done it to qualify. I have it documented by email so I should be OK, but I have this bad feeling I will be fighting later for my free rooms. And what do I do when somebody bills me for the room?

It's just a sucky way of doing business, and can't possibly be making any of their customers happ
y.
Precisely. This "guarantee" is so flaky - it makes customers to jump through multiple hoops and still not offers any assurance that the customer is indeed "guaranteed" a free night.

It is totally bizarre to force customer to book non-refundable rate in order to qualify the BRG. Travel plans do change, often out of unforseeable situation. IHG should offer apple for apple, and if customer has to cancel / change booking, customer lose the free stay. That is simple, fare and straight forward. And if customer cancels, IHG does not have to fulfill its promise. A Win-Win situation and why the marketing "genius" at IHG don't see that?
Happy is offline  
Old Oct 3, 11, 1:12 pm
  #221  
 
Join Date: Oct 2008
Location: Singapore
Programs: BAEC Gold, Hh Gold, NH*G, SPGP, SQ-CC
Posts: 1,381
Does anyone have news whether BRG first night is a qualifying night?
tycosiao is offline  
Old Oct 3, 11, 8:06 pm
  #222  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 27,285
Originally Posted by tycosiao View Post
Does anyone have news whether BRG first night is a qualifying night?
Unless you are staying at an IC, whether it is or not does not make any difference since PCR status is earned by points, not by stays. BRG night is free therefore no points on stay, qualified or not qualified. Incidentals should still earn you points though.
Happy is offline  
Old Oct 3, 11, 8:26 pm
  #223  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,780
Originally Posted by Happy View Post
Precisely. This "guarantee" is so flaky - it makes customers to jump through multiple hoops and still not offers any assurance that the customer is indeed "guaranteed" a free night.

It is totally bizarre to force customer to book non-refundable rate in order to qualify the BRG. Travel plans do change, often out of unforseeable situation. IHG should offer apple for apple, and if customer has to cancel / change booking, customer lose the free stay. That is simple, fare and straight forward. And if customer cancels, IHG does not have to fulfill its promise. A Win-Win situation and why the marketing "genius" at IHG don't see that?
Yeah, I really can't believe IHG came up with this bird-brained scheme. Actually, they probably didn't -- if you look at the terms and conditions it's relatively simple -- it's just that they're applying it in a crazy way to keep the number of free rooms down to something managable.

I do wonder what would happen if they made me switch to a non-refundable rez and then I couldn't travel. I would hope reason would prevail and we'd just mutually agree to cancel the free night, but who knows? And what if you're being nice to them and had booked multiple nights (although I don't think many flyertalkers would be doing that -- you might as well keep the lower refundable rate from the competitor for the additional nights).
iahphx is offline  
Old Oct 3, 11, 10:19 pm
  #224  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 27,285
Originally Posted by iahphx View Post
Yeah, I really can't believe IHG came up with this bird-brained scheme. Actually, they probably didn't -- if you look at the terms and conditions it's relatively simple -- it's just that they're applying it in a crazy way to keep the number of free rooms down to something managable.

I do wonder what would happen if they made me switch to a non-refundable rez and then I couldn't travel. I would hope reason would prevail and we'd just mutually agree to cancel the free night, but who knows? And what if you're being nice to them and had booked multiple nights (although I don't think many flyertalkers would be doing that -- you might as well keep the lower refundable rate from the competitor for the additional nights).
Are you kidding yourself? If they have any common sense, they would know that it is impossible to control the number of free night if they truly honor what the program's Ts and Cs say - or from the surface what a reasonable person would understand it.

The way they twist the interpretation / implementation of the Ts and Cs, proves this is a scam, plain and simple.

By now pretty much most of us posting here know IHG customer service dept is useless. Good luck if you need their help to get you out of a no show on a non-refundable, even it is a free night to begin with.
Happy is offline  
Old Oct 3, 11, 10:21 pm
  #225  
 
Join Date: Sep 2001
Location: Winnipeg, Manitoba, Canada
Posts: 256
Using Ambassador free weekend night

So, has anyone tried using this in conjuction with the Bogo certificate, obviously for a 3 night stay? And, since you have to book the nights on the special IC Bogo site, which is typically more expensive than the normal site, can you use this price to compare with the 3rd party site?
greatwhitenorth is offline  

Thread Tools
Search this Thread