Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 27, 2012, 6:58 am
#1546
Join Date: Oct 2002
Posts: 255
Congratulations! You have scored a free room.
The BRG system of IHG is much worse than those of other hotel chains. IHG BRG team has no power to comp the room for you right away. They must request the hotel to zero the room rate. Anyway, you can rest assured with your quoted email. You need not pay anything from your pocket at all for your one-night stay in most cases. In the worst scenario that the hotel fails to compromise, you may have to pay for the room first and be reimbursed by IHG after you stay. Such unfortunate cases did happen but were not common.
The BRG system of IHG is much worse than those of other hotel chains. IHG BRG team has no power to comp the room for you right away. They must request the hotel to zero the room rate. Anyway, you can rest assured with your quoted email. You need not pay anything from your pocket at all for your one-night stay in most cases. In the worst scenario that the hotel fails to compromise, you may have to pay for the room first and be reimbursed by IHG after you stay. Such unfortunate cases did happen but were not common.
May 27, 2012, 9:56 am
#1547
Join Date: Oct 2002
Posts: 255
BTW what are the best websites you guys use to find a lower room rate? I use kayak.com, but wonder if it is comprehensive/convenient enough..
thanks.
thanks.
May 27, 2012, 11:16 am
#1548
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,536
You will be told in advance the hotel refused to adjust the rate and that you will need to front the payment at check-in. They will promise a reimbursement by check (USD) 4-6 weeks after the stay.
My experience in this was that I earned points and the check came within 2 weeks. You have a 95%+ chance that this will not be necessary as most hotels are compliant with BRG terms.
May 27, 2012, 12:29 pm
#1549
Join Date: Nov 2010
Posts: 496
You will be told in advance the hotel refused to adjust the rate and that you will need to front the payment at check-in. They will promise a reimbursement by check (USD) 4-6 weeks after the stay.
My experience in this was that I earned points and the check came within 2 weeks. You have a 95%+ chance that this will not be necessary as most hotels are compliant with BRG terms.
My experience in this was that I earned points and the check came within 2 weeks. You have a 95%+ chance that this will not be necessary as most hotels are compliant with BRG terms.
Last edited by samwkchan; May 27, 2012 at 12:31 pm Reason: Data corrected.
May 27, 2012, 9:59 pm
#1550
Join Date: Oct 2002
Posts: 255
Congratulations! You have scored a free room.
The BRG system of IHG is much worse than those of other hotel chains. IHG BRG team has no power to comp the room for you right away. They must request the hotel to zero the room rate. Anyway, you can rest assured with your quoted email. You need not pay anything from your pocket at all for your one-night stay in most cases. In the worst scenario that the hotel fails to compromise, you may have to pay for the room first and be reimbursed by IHG after you stay. Such unfortunate cases did happen but were not common.
The BRG system of IHG is much worse than those of other hotel chains. IHG BRG team has no power to comp the room for you right away. They must request the hotel to zero the room rate. Anyway, you can rest assured with your quoted email. You need not pay anything from your pocket at all for your one-night stay in most cases. In the worst scenario that the hotel fails to compromise, you may have to pay for the room first and be reimbursed by IHG after you stay. Such unfortunate cases did happen but were not common.
Thanks.
May 27, 2012, 11:59 pm
#1551
Join Date: Feb 2010
Location: Germany / Spain / Switzerland
Programs: LH M&M SEN, bmi DC Gold, CO Gold Elite, bahn.comfort nothing
Posts: 310
For a BRG Stay in March i was reimbursed via International MoneyWire, as i requested that, without any problems.
May 28, 2012, 4:58 am
#1552
Join Date: Nov 2007
Location: Leeds UK
Programs: BD, AA, BA, CO Marriott Plat>gold, Hyatt Diamond>Plat,Hilton Gold SPG Gold PC Plat
Posts: 1,093
Update The full amount + Ł6.50 exchange fee was charged to my CC on 25th May. So I phone this morning and they say they are still in contact with the hotel to get the rate changed. Should this take over a week to adjust and what happens to the exchange fees X2 when refunded.
May 28, 2012, 6:31 am
#1553
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
Originally Posted by by Dolphinyong
Hi, everyone, I'm totally new here and I have a few questions, hope that someone can give me some help.
1. If I book only one night at IHG, can I submit the BRG claim? So if it turn out to be successful, I will get the night for free?
2. If I book a room with 'free cancellation up to 1day before arrival" at IHG website, and found a comparison website with ' free cancellation up to 2 days before arrival', will my claim be successful?
1. If I book only one night at IHG, can I submit the BRG claim? So if it turn out to be successful, I will get the night for free?
2. If I book a room with 'free cancellation up to 1day before arrival" at IHG website, and found a comparison website with ' free cancellation up to 2 days before arrival', will my claim be successful?
Speaking of denied claims in general, does anyone know if a hotel still gets their hand slapped for undercutting the IHG website rate even when a claim is denied for something as simple a 24 hr differing cancel policy?
May 28, 2012, 7:36 am
#1554
Join Date: Nov 2010
Posts: 1,653
My BRG claim is going to be refunded by check. That mean I get points? Should I go through the promotion thread and sign up to whatever I can?
May 28, 2012, 2:28 pm
#1555
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,082
Update The full amount + Ł6.50 exchange fee was charged to my CC on 25th May. So I phone this morning and they say they are still in contact with the hotel to get the rate changed. Should this take over a week to adjust and what happens to the exchange fees X2 when refunded.
May 29, 2012, 4:08 pm
#1556
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
I have the opportunity to apply for a BRG in SIN. I want to book 2 separate rooms for my travel buddy and me each using our own PC account.
Can I call in and have them process the BRG on both reservations at the same time? Or do I have to call them in one at a time? I know the answer is probably somewhere in the 1500 posts, but I don't even know how to start looking. Can someone indulge me and give me a quick yes or no?
TIA
Can I call in and have them process the BRG on both reservations at the same time? Or do I have to call them in one at a time? I know the answer is probably somewhere in the 1500 posts, but I don't even know how to start looking. Can someone indulge me and give me a quick yes or no?
TIA
May 29, 2012, 6:34 pm
#1557
Join Date: May 2012
Programs: IC ambassador, KF Elite Gold
Posts: 17
Free night in Paris IC - Le Grand
Long time reader and first time BRG user but I got a free night in Paris IC - Le Grand June 23rd - 24th 2012. Pity my Royal Ambassador ran out. Would've been nice to say I stayed in a suite in Paris for free.
Hotel rate was 413, competitor rate was 403. Both for AP. I booked and was on the phone with them in 5 minutes and the rep confirmed that the claim was valid in under 10. So total of 15 minutes on an international call.
Hotel rate was 413, competitor rate was 403. Both for AP. I booked and was on the phone with them in 5 minutes and the rep confirmed that the claim was valid in under 10. So total of 15 minutes on an international call.
May 29, 2012, 8:19 pm
#1558
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
My claim was denied because, even though the competitive quote was in SGD, the billing currency was AUD. Can anyone suggest a website I can try to find a competitive where it would be billed in SGD? (The only one I could think of was expedia.co.sg and the rate was not lower.)
TIA
TIA
May 29, 2012, 9:37 pm
#1559
Join Date: May 2012
Programs: IC ambassador, KF Elite Gold
Posts: 17
If you want to shoot me your dates and rates I'll give it a go. I know some people frown upon posting links to sites with lower rates in these threads.
May 29, 2012, 10:36 pm
#1560
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
New IHG Best Rate Guarantee - Discussion & Feedback
Intercontinental Singapore seems to be consistently cheaper on a well known an brg allowed (same currency) website. I saw many dates within the next 14 days but not beyond as advance purchase rate is not matched. If you are in spore it's a nice way to spend a night on ihgs tab.