New IHG Best Rate Guarantee - Discussion & Feedback

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Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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Old Sep 27, 11, 8:22 am
  #136  
 
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Originally Posted by lfc84 View Post
I have found a rate on a 3rd party site as follows:

bed and full breakfast
2 adults
cancellation policy:
if you cancel 0-7 working days prior to arrival or no show then charged 1 night. all other cancellations 15% of booking.

on ihg their rate for 2 adults "advance purchase rate with breakfast" is higher, but this is 100% non refundable at any time.


does anyone know if this claim would be valid?

im reluctant to try it due to the non refundable part of this process
The cancellation policy of the third party doesn't matter so long as you
have booked the lowest rate for a comparable room on IHG.

If this is the AP rate then there is of course a risk that if the claim is denied you have no refunds.

BTW
Take a SCREEN SHOT of your 3rd Party rate when you file the claim.
Amazing how the BRG people at first can't find the cheaper rate , but then miraculously do when you emial them the screen shot.

good luck.
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Old Sep 27, 11, 8:40 am
  #137  
 
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Is it true that you always have to pay for breakfast? Even if you booked a room with breakfast in advanced? At check-out they told me that with the "free" night of BRG the Breakfast is not included!!! Somebody has different experience?
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Old Sep 27, 11, 10:52 am
  #138  
 
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Originally Posted by cgnSenator View Post
Is it true that you always have to pay for breakfast? Even if you booked a room with breakfast in advanced? At check-out they told me that with the "free" night of BRG the Breakfast is not included!!! Somebody has different experience?
I'd look back at your confirmation from the BRG department. When mine at Le Grand was approved (then denied then maybe approved and now they're just not answering emails...), it did specifically say 'complimentary one night stay with breakfast' or similar. If it says that, then I think you should certainly get breakfast. Frankly, if your original confirmation says breakfast, then you should get breakfast. I'm guessing it's hotels trying to recoup revenue wherever they can - but it seems like a point worth pressing.
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Old Sep 27, 11, 10:52 am
  #139  
 
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Smile

Originally Posted by blindman View Post
The cancellation policy of the third party doesn't matter so long as you
have booked the lowest rate for a comparable room on IHG.

If this is the AP rate then there is of course a risk that if the claim is denied you have no refunds.

BTW
Take a SCREEN SHOT of your 3rd Party rate when you file the claim.
Amazing how the BRG people at first can't find the cheaper rate , but then miraculously do when you emial them the screen shot.

good luck.
I submitted my claim and received an email advising that I needed to select the advance purchase rate not the best flex. I thought that would happen.

I then changed the rate to advance purchase and after contacting the BRG team I got the following email:



Thank you for your email. We have contacted the hotel and requested a rate adjustment and your first night to be complimentary. We appreciate your patience and will contact you via e-mail when this has been confirmed.

We look forward to accommodating your upcoming reservation.
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Old Sep 27, 11, 11:19 am
  #140  
 
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Originally Posted by lfc84 View Post
I submitted my claim and received an email advising that I needed to select the advance purchase rate not the best flex. I thought that would happen.

This is not the case. There was no advance purchase rate at the time of my booking. IHG just lowered the rate on their website after my claim so it is the same as on the 3rd party site.
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Old Sep 27, 11, 12:07 pm
  #141  
 
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Originally Posted by Estratos View Post
This is not the case. There was no advance purchase rate at the time of my booking. IHG just lowered the rate on their website after my claim so it is the same as on the 3rd party site.
But surely your booking confirmation from IHG shows the rate at which you booked?
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Old Sep 27, 11, 12:23 pm
  #142  
 
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Originally Posted by blindman View Post
But surely your booking confirmation from IHG shows the rate at which you booked?
Of course. That's why I'm confused with IGH comparing now-avaialble rates instead of my-booking-rate with a 3rd party site's rate.

It just doesn't make any sense, does it?
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Old Sep 27, 11, 12:27 pm
  #143  
 
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Originally Posted by Estratos View Post
Of course. That's why I'm confused with IGH comparing now-avaialble rates instead of my-booking-rate with a 3rd party site's rate.

It just doesn't make any sense, does it?
You are most probably dealing with an untrained, inexperienced BRG agent.

Send the IHG confirmation rate along with the 3rd party rate as a reply and tell them you qualify for a BRG!
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Old Sep 27, 11, 12:56 pm
  #144  
 
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Originally Posted by blindman View Post
You are most probably dealing with an untrained, inexperienced BRG agent.

Send the IHG confirmation rate along with the 3rd party rate as a reply and tell them you qualify for a BRG!
I did it right away. Still waiting for the reply.
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Old Sep 27, 11, 1:13 pm
  #145  
 
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Originally Posted by cgnSenator View Post
Is it true that you always have to pay for breakfast? Even if you booked a room with breakfast in advanced? At check-out they told me that with the "free" night of BRG the Breakfast is not included!!! Somebody has different experience?
I specifically asked in regard to my reservation at a hotel where breakfast will probably run something like 32 Euros, and that was the response (which I, in different wording, received also for a second reservation at a different hotel, sent by a different agent):

Dear djohannw,

Thank you for your email. Please be advised that the free stay comes with the breakfast since we match it with the lower rate with breakfast included.

We look forward to accommodating your upcoming reservation. If you have any questions or concerns please contact us via e-mail or at 800.447.2981.
Greetings - Dirk
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Old Sep 27, 11, 4:04 pm
  #146  
 
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Has anyone heard anything from the BRG team in the last 24 hours? Are they affected by the typhoon in the Philippines or did they simply 'lost' my claim? :-s
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Old Sep 27, 11, 4:13 pm
  #147  
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Originally Posted by rownada View Post
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Has anyone heard anything from the BRG team in the last 24 hours? Are they affected by the typhoon in the Philippines or did they simply 'lost' my claim? :-s
They must be flooded with (claims) I hope. lol

BTW I had zero problems with my comped room at the IC SAO this past weekend. There was a note on my reservation that referenced someone at the hotel that the team had contacted regarding the claim. The actual rate was never changed on the reservation itself.
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Old Sep 27, 11, 4:14 pm
  #148  
 
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Has anyone heard anything from the BRG team in the last 24 hours? Are they affected by the typhoon in the Philippines or did they simply 'lost' my claim? :-s
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Old Sep 27, 11, 6:20 pm
  #149  
 
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For those with approved claims, how long is it taking for the rate adjustment?

I am getting a little suspicious now that the hotel will try to fight the BRG dept.
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Old Sep 27, 11, 7:05 pm
  #150  
 
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Originally Posted by Errata View Post
So it looks like the BRG people are reimbursing when the hotel doesn't toe the line...
The same thing happened in my case, too... with the Le Grand oddness. They've emailed me back apologizing for the problems and saying that I'll be reimbursed by check after the stay... So that looks good. Though I think I might try to get a few more details on this check (what currency/timescale? what department do I write to?), if I can.

Nevertheless, early-stage problems or no, argumentative hotels or no, it looks like there are quite a few agents committed to making things right.
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