IC The Palazzo Master Thread
Sep 20, 2011, 7:33 am
#301
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Perhaps the direct question that was asked may cause you to understand why I am confident the reponse was accurate and reliable?
"Could you confirm that this reservation is entitled to the full Royal Ambassador benefits (early check in, free wireless and complimentary fully stocked mini bar (including alcohol)."
"Could you confirm that this reservation is entitled to the full Royal Ambassador benefits (early check in, free wireless and complimentary fully stocked mini bar (including alcohol)."
And I have been part-time living and working in Holland for over 15 years. Some professionals are great with English, some are so-so, and some are really, really bad. The bottom line is that you can't count on perfect English from any non-English speaking country. Mistakes and misunderstandings can happen.
And yes, if a mod wants to move all this to another thread that would be great.
Sep 20, 2011, 9:04 am
#302
Join Date: Dec 2010
Location: UK
Programs: IHG RA, BAEC Gold, BW Diamond
Posts: 229
Yes I can confirm that, as have others in that thread. But it is what is actually inside the mini-bar, and not counting the large bottles on the shelf.
And I have been part-time living and working in Holland for over 15 years. Some professionals are great with English, some are so-so, and some are really, really bad. The bottom line is that you can't count on perfect English from any non-English speaking country. Mistakes and misunderstandings can happen.
And yes, if a mod wants to move all this to another thread that would be great.
And I have been part-time living and working in Holland for over 15 years. Some professionals are great with English, some are so-so, and some are really, really bad. The bottom line is that you can't count on perfect English from any non-English speaking country. Mistakes and misunderstandings can happen.
And yes, if a mod wants to move all this to another thread that would be great.
Amstel - "hereby I confirm that the minibar is for free during your stay as you are a highly appreciated guest and a Royal Ambassador."
Result!
Now back to the main event - $100 a stay.... herumph!!!
Thank goodness I have 2 nights then 1 night booked next door.
Sep 20, 2011, 7:01 pm
#304
Join Date: Feb 2007
Location: UK (LAS)
Programs: AA Ex Plat, ICH Plat RA, Hyatt Diamond, LAN Prem Silver
Posts: 544
OK if it's moved but please include this just in (thanks to Ambassador services intervention as always -great team "guest is entitled to have his mini-bar replenished daily both with alcoholic and non-alcoholic beverages").
Amstel - "hereby I confirm that the minibar is for free during your stay as you are a highly appreciated guest and a Royal Ambassador."
Result!
Now back to the main event - $100 a stay.... herumph!!!
Thank goodness I have 2 nights then 1 night booked next door.
Amstel - "hereby I confirm that the minibar is for free during your stay as you are a highly appreciated guest and a Royal Ambassador."
Result!
Now back to the main event - $100 a stay.... herumph!!!
Thank goodness I have 2 nights then 1 night booked next door.
I am afraid I find it totally unacceptable that the terms of the promotion are not being honoured and am taking it up with Manila. Should get a response in the next few days.
Sep 21, 2011, 1:53 am
#305
Join Date: Dec 2010
Location: UK
Programs: IHG RA, BAEC Gold, BW Diamond
Posts: 229
[QUOTE=boar;17144043]I assume you only have 3 nights in Vegas as the 25k bonus for 4 consecutive nighs at one of the properties is well worth getting.
Unfortunately not, we are at the Staybridge on day one just getting off the flight and sleeping wasn't worth the outlay for the IC.
We booked "advance" before the 25k came up.
Unfortunately not, we are at the Staybridge on day one just getting off the flight and sleeping wasn't worth the outlay for the IC.
We booked "advance" before the 25k came up.
Sep 22, 2011, 12:04 pm
#306
Join Date: Jul 2004
Posts: 323
Just returned from a 3 night stay at the Palazzo.
Was upgraded in advance from the cheapest room to a Fortuna suite (so a proper upgrade!) and received the $100 minibar credit.
Regarding the minibar credit, I never saw any of the items appear on my real-time folio, but would have only consumed ~$90.
Had a great stay. The VIP lounge is very nice to have access to, great for check-in/check-out and also for reservations. We used them for VIP access to a couple of clubs and also for dinner reservations.
Was upgraded in advance from the cheapest room to a Fortuna suite (so a proper upgrade!) and received the $100 minibar credit.
Regarding the minibar credit, I never saw any of the items appear on my real-time folio, but would have only consumed ~$90.
Had a great stay. The VIP lounge is very nice to have access to, great for check-in/check-out and also for reservations. We used them for VIP access to a couple of clubs and also for dinner reservations.
Sep 22, 2011, 2:57 pm
#307
Join Date: Jul 2011
Location: PHL
Posts: 351
Just returned from a 3 night stay at the Palazzo.
Was upgraded in advance from the cheapest room to a Fortuna suite (so a proper upgrade!) and received the $100 minibar credit.
Regarding the minibar credit, I never saw any of the items appear on my real-time folio, but would have only consumed ~$90.
Had a great stay. The VIP lounge is very nice to have access to, great for check-in/check-out and also for reservations. We used them for VIP access to a couple of clubs and also for dinner reservations.
Was upgraded in advance from the cheapest room to a Fortuna suite (so a proper upgrade!) and received the $100 minibar credit.
Regarding the minibar credit, I never saw any of the items appear on my real-time folio, but would have only consumed ~$90.
Had a great stay. The VIP lounge is very nice to have access to, great for check-in/check-out and also for reservations. We used them for VIP access to a couple of clubs and also for dinner reservations.
Did you eat or drink anything in the VIP lounge? I heard there is a small selection of stuff there available throughout the day.
Sep 23, 2011, 8:09 am
#308
Join Date: Feb 2000
Location: New York, NY, USA
Programs: BAGold; AA3MMPlat; UA1MMGold; FBGold; MarriottAmb; AccorPlat; HHGold; ICPlatAmb; HyattDiscoverist
Posts: 4,378
They had fruit, tea sandwiches, and pastries out when I was there. Coffee, iced tea and lemonade as well. I gather one can ask for alcoholic beverages, although I didn't.
Sep 29, 2011, 1:43 am
#309
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
Can't believe they introduced the $100 cap per stay! I had to cancel my booking a few weeks ago and now need to stay next week under the new rules.
The rates are sky high next week and I was thinking of using points instead. Has anyone stayed there on points yet as an RA and do they honour the free upgrade and (now only $100) minibar on awards?
The rates are sky high next week and I was thinking of using points instead. Has anyone stayed there on points yet as an RA and do they honour the free upgrade and (now only $100) minibar on awards?
Sep 29, 2011, 6:41 pm
#310
Join Date: May 2010
Location: Tampa, FL
Programs: PC Royal Amb
Posts: 86
Can't believe they introduced the $100 cap per stay! I had to cancel my booking a few weeks ago and now need to stay next week under the new rules.
The rates are sky high next week and I was thinking of using points instead. Has anyone stayed there on points yet as an RA and do they honour the free upgrade and (now only $100) minibar on awards?
The rates are sky high next week and I was thinking of using points instead. Has anyone stayed there on points yet as an RA and do they honour the free upgrade and (now only $100) minibar on awards?
One thing you may try is a Best Rate Guarantee at either The Palazzo or The Venetian. I don't know what dates you're staying, but, for Oct 2-8 there are cheaper average nightly rates on third party sites (kayak is your friend).
Sep 30, 2011, 5:21 pm
#311
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 549
Can't believe they introduced the $100 cap per stay! I had to cancel my booking a few weeks ago and now need to stay next week under the new rules.
The rates are sky high next week and I was thinking of using points instead. Has anyone stayed there on points yet as an RA and do they honour the free upgrade and (now only $100) minibar on awards?
The rates are sky high next week and I was thinking of using points instead. Has anyone stayed there on points yet as an RA and do they honour the free upgrade and (now only $100) minibar on awards?
Sep 30, 2011, 7:15 pm
#312
Join Date: Feb 2007
Location: UK (LAS)
Programs: AA Ex Plat, ICH Plat RA, Hyatt Diamond, LAN Prem Silver
Posts: 544
Just got back from a 3 day stay and was told from the minute I checked in that mini bar was limited to $100- did have a few drinks (several 1 night) and a couple of snacks each night- saw nothing billed on check out and confirmed there was no charge.either prices are low or they are a little loose on this policy.While I had my doubts before arriving, must say upgrade and overall service here was exceptional.VIP club room next to front desk serves complimentary alcohol when asked at all hours.Will return without a doubt,very pleasantly surprised!(my gaming contributions may also have helped)
Manila wont budge. I wonder how much it would have cost the hotels to honor full RA benefits on bookings made before the rule change. Bgger all I would imagine. Very poor cs.
Oct 1, 2011, 8:58 am
#313
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 549
interesting, when this policy change first came to light IC CS implied this was a location decision and suggested I contact the property directly. Clear now this comes from the top at ICH- very disconcerting to say the least
Oct 1, 2011, 10:16 am
#314
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
It wouldn't have mattered whether you canceled your reservation or not. For people without a stay history (and more importantly a gambling history) when IHG changed the mini-bar rules they applied it to even those of us who made reservations before the rule change. Their reply to complaints was to the effect, "We can change our policies at any time and you're stuck with it."
One thing you may try is a Best Rate Guarantee at either The Palazzo or The Venetian. I don't know what dates you're staying, but, for Oct 2-8 there are cheaper average nightly rates on third party sites (kayak is your friend).
One thing you may try is a Best Rate Guarantee at either The Palazzo or The Venetian. I don't know what dates you're staying, but, for Oct 2-8 there are cheaper average nightly rates on third party sites (kayak is your friend).