What should I do? Someone is using my acct #
#17
Join Date: Feb 2009
Location: MSN
Programs: UA Platinum, IHG Spire ambassador, Hilton gold, Bonvoy??? Platinum
Posts: 58
Happened to me twice
This has happened to me twice. Each time I call PC or the hotel to confirm it is not my credit card that is being used. First time I received points and called PC to let them know and they added a note so the other guy would get points and they let me keep the points.
Second time was last week. Confirmed it was not my credit card with the hotel. I have not seen the points yet, so maybe it too is a non issue.
Second time was last week. Confirmed it was not my credit card with the hotel. I have not seen the points yet, so maybe it too is a non issue.
#18
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
#19
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,865
This happened to me once. I called the hotel and they removed the number from the booking.
I also once got 4 nights credit from an IC stay that someone else did. And it triggered a Stay X bonus! This didnt show up beforehand in my bookings.
I would NOT cancel the reservation. Someone has probably mistyped a number somewhere. Why ruin their trip by cancelling their stay?!
I also once got 4 nights credit from an IC stay that someone else did. And it triggered a Stay X bonus! This didnt show up beforehand in my bookings.
I would NOT cancel the reservation. Someone has probably mistyped a number somewhere. Why ruin their trip by cancelling their stay?!
#20
FlyerTalk Evangelist
Join Date: Oct 2009
Location: ATL Lost Luggage
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Posts: 10,209
#21
Original Poster
Join Date: Mar 2007
Location: S Cal
Programs: AA Lifetime Plat, United Silver, Marriott Plat, IHG Plat
Posts: 1,142
Thank you all. Here is the final result.
I did follow most of the advice given here. I have changed my phone # of record with Priority Club. Hopefully, if someone calls and represents that they are me, they won't have the correct phone #. I have changed my online PIN. I checked the promos thread and signed up for every promo that looked like a possibility. I have a record of what happened and when I phoned PC to notify them of the reservation error.
This was a 4 night stay at a Holiday Inn Express in the USA.
Today (5 days after "I" checked out) I received over 15,500 points. Ironically, that'll be enough points to push me up to Platinum status this year.
Now I'll just have to watch my account to be sure no one else tries to redeem "my" points. Because PC sent me an email notifying me of this erroneous reservation, I'm hoping that the same will happen again if someone makes a reservation using my points. Another tip-off would be if I were to see my PC account balance suddenly drop when I check AwardWallet.
I did follow most of the advice given here. I have changed my phone # of record with Priority Club. Hopefully, if someone calls and represents that they are me, they won't have the correct phone #. I have changed my online PIN. I checked the promos thread and signed up for every promo that looked like a possibility. I have a record of what happened and when I phoned PC to notify them of the reservation error.
This was a 4 night stay at a Holiday Inn Express in the USA.
Today (5 days after "I" checked out) I received over 15,500 points. Ironically, that'll be enough points to push me up to Platinum status this year.
Now I'll just have to watch my account to be sure no one else tries to redeem "my" points. Because PC sent me an email notifying me of this erroneous reservation, I'm hoping that the same will happen again if someone makes a reservation using my points. Another tip-off would be if I were to see my PC account balance suddenly drop when I check AwardWallet.
Last edited by GetawaysRus; Jul 22, 2011 at 7:17 pm