Ants in Hotel, compensation?
Jul 9, 2011, 2:53 pm
#1
Original Poster
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Ants in Hotel, compensation?
I recently stayed overnight in the Holiday Inn Ronoake, VA ... when we woke up, we found ants crawling all over the wall in our room. They made it into my luggage and all over the desk. I was thoroughly disgusted. We told the front desk on check out about this. I feel like I should get something from Holiday Inn for this - Do they give some sort of compensation or partial refund?
Where should I direct my concern?
Thanks!
Where should I direct my concern?
Thanks!
Jul 9, 2011, 3:32 pm
#4
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Join Date: Aug 2006
Location: Argentina
Posts: 40,208
If I woke up and found ants crawling into my luggage I wouldn't have been waiting till I checked out to inform the staff.
Why didn't you phone the front desk and get someone to come to your room and inspect it? You would have had a far better case for compensation if you had.
Why didn't you phone the front desk and get someone to come to your room and inspect it? You would have had a far better case for compensation if you had.
Jul 9, 2011, 3:48 pm
#5
Join Date: Mar 2010
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If I woke up and found ants crawling into my luggage I wouldn't have been waiting till I checked out to inform the staff.
Why didn't you phone the front desk and get someone to come to your room and inspect it? You would have had a far better case for compensation if you had.
Why didn't you phone the front desk and get someone to come to your room and inspect it? You would have had a far better case for compensation if you had.
Jul 9, 2011, 4:17 pm
#6
Join Date: Oct 2010
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In Florida the ants are not optional... Not so sure about Virginia, though.
Roaches and bed bugs will follow you home but ants have no interest. Previous issues with Holiday Inns have resulted in nothing whatsoever. A post on TripAdvisor would do the most good for future customers of the hotel. Send an email to customer service but do not expect much of a response.
Roaches and bed bugs will follow you home but ants have no interest. Previous issues with Holiday Inns have resulted in nothing whatsoever. A post on TripAdvisor would do the most good for future customers of the hotel. Send an email to customer service but do not expect much of a response.
Jul 9, 2011, 11:19 pm
#7
Original Poster
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Location: Long Island, NY
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If I woke up and found ants crawling into my luggage I wouldn't have been waiting till I checked out to inform the staff.
Why didn't you phone the front desk and get someone to come to your room and inspect it? You would have had a far better case for compensation if you had.
Why didn't you phone the front desk and get someone to come to your room and inspect it? You would have had a far better case for compensation if you had.
Jul 10, 2011, 2:53 am
#8
Join Date: Oct 2009
Posts: 210
?
I would not expect anything for a minor issue. Did you take any photos?
Best to call house keeping or guest relations and have them come to inspect the problem first. In the cases that I had bugs in my room that were visible to stay it is normally an upgrade, free night, bottle of wine or something like that.
If you mention on departure, i think you got the level of response similar to your implied concern.
I would not expect anything for a minor issue. Did you take any photos?
Best to call house keeping or guest relations and have them come to inspect the problem first. In the cases that I had bugs in my room that were visible to stay it is normally an upgrade, free night, bottle of wine or something like that.
If you mention on departure, i think you got the level of response similar to your implied concern.
Jul 10, 2011, 4:58 am
#11
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Some locations have ants. Some are harmful, some aren't. I spent 3 weeks in Bali, and in every hotel, from 5 star to 1 star, there were some sort of ants in them. Most were the super tiny type, you had to look very closely to even see them. Never got bit from any of them.
Customers leaving out food, is also a reason while there are many critters around, too. I left some Hyatt cookies they had given me out on the balcony one day. Only to come back and find a squirrel was chowing down.
If you got stung, or were injured, I can imagine some compensation. Otherwise, since it affected such a small part of your stay, I would let it go. Perhaps you have Myrmecophobia?
Customers leaving out food, is also a reason while there are many critters around, too. I left some Hyatt cookies they had given me out on the balcony one day. Only to come back and find a squirrel was chowing down.
If you got stung, or were injured, I can imagine some compensation. Otherwise, since it affected such a small part of your stay, I would let it go. Perhaps you have Myrmecophobia?
Jul 10, 2011, 6:30 am
#12
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I woke up and showered... when I looked into my bag to get my clothes, they were swarming around the wall. I was on the 5th floor at the end. My room was next to the maids closet. I called down and then checked out. The response I got was, "Ill have somebody look into it" ... sounded convincing - NOT
Jul 10, 2011, 2:24 pm
#13
Join Date: Feb 2005
Location: Washington, DC
Programs: IHG Spire, BW Diamond Select, Wyndham Gold
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They could at least give you a copy of this DVD:
http://www.amazon.com/Them-Snap-Case...0329049&sr=1-1
http://www.amazon.com/Them-Snap-Case...0329049&sr=1-1
Jul 12, 2011, 5:21 am
#15
Join Date: May 2010
Location: Oxon, UK
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Just wondering what loss or harm you suffered for which compensation is required?
It would be helpful to let the hotel know so that they can rectify the problem if the housekeeping staff don't notice.
It would be helpful to let the hotel know so that they can rectify the problem if the housekeeping staff don't notice.