Annual Free Night Cert from IHG (Rewards Club) Visa / Mastercard

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Old Mar 14, 20, 5:18 am   -   Wikipost
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Where can I use the annual free-night certificate?

For certificates issued for the Select card before May 1, 2019, any IHG hotel with Chase free night space available. Chase free night certificates issued on or after May 1, 2019 for the Select card, or issued on any date for the Premier card, are limited to any IHG hotel costing 40000 points or less.

Where do I find the free-night cert in my IHG online account?

On the My Account page, look at the navigation menu on the left side of the screen. If you have a certificate -- either unused or used -- you will see a "Free Night" link below "My Offer Status" and above "Upcoming Reservations". If the link does not appear, try using this direct link after you have logged into your IHG account.

Is the annual free-night certificate revoked if I cancel my Chase card?

No.

If I make a reservation using my free-night certificate and then need to cancel, are there any special procedures? Do I have to call IHG?

You may cancel your reservation online using the same process as for any other reservation. The certificate is normally returned to your account immediately and available for re-use with no wait and no need to call IHG. For unknown reasons, on rare occasions a cert will not instantly reappear; in such cases, call IHG customer service to have the cert redeposited manually.

Can I use my free-night certificate for a date past the certificate's expiration, provided that I make the reservation prior to that expiration date?

As of January 2019, members are reporting that they are unable to do this.
Formerly, some members reported success in doing this. (See, for example, the discussion at post #516.) Two basic recommendations:
  • It is advisable to obtain advance written confirmation, ideally from the hotel itself, that your certificate will be honored under these circumstances.
    • At least one FTer reports having successfully booked post-expiration stays without confirming with the property in advance; see posts 719 & 723. YMMV.
  • Once the certificate expiration date passes, you will not be able to make any changes to the reservation (occupancy, date, room type, etc).

Can I trade/gift my Free-Night Certificate?

No. Anniversary Free-Night Certificates are non-transferable.

If I have both the IHG Select (old) card and the IHG Premier (new) card, do I get two free nights?

Yes, each card gets you a free night on or about that card's anniversary.

Questions related to the extension of the certificate due to the Coronavirus are discussed in its own thread, which is here.
Please discuss all question to an extension in this thread


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Old May 13, 13, 12:16 am
  #391  
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Originally Posted by Achilles View Post
Did they just introduce the ability to use the free nights through their website or is it just that I am noticing only now? When logged in to priorityclub, underneath "My offer status" on the left I see "Free Night Status". Clicking through gives an option to make a reservation online.
That option was never there before - I would have noticed it. Looks like they finally did something right with the website. Love this new booking option!!!
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Old May 15, 13, 5:47 am
  #392  
 
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Originally Posted by SWCPHX View Post
Has anybody ever had any luck booking an award night using points and then converting the stay to the free night certificate? I keep seeing sporadic availability for the hotel that I want at the regular full redemption rate and I already have a reservation using the free night at my second choice property. Can I book a reward night at my first choice property using points, then cancel the free night reservation at the second property, and then use the free night certificate in lieu of the points? Anybody tried this?
First I'll say that the Priority Club phone reps got me extremely confused about whether this would work or not, but in the end it did.

Both my wife and I have PC credit cards. We needed a 4 night stay in Amsterdam. But the free night cert was not yet in either account. I made 4 separate consecutive one night reservations for points online (2 nights for her, 2 for me). I asked several different phone reps if I would be able to convert those reservations to points once we had our certificates, and I was told "maybe, depending on inventory."

My wife's cert arrived first. Was able to convert one of her held nights from points to the cert. When my cert arrived later, I was also able to convert one of my points reservations to the cert. We then linked up all 4 reservations (each night had a different reservation number) so that the hotel would see them as one.

If I were you, to play it safe, I'd make the points reservation at your preferred hotel, but I would try to hang on to both reservations (don't cancel your backup property) until it is clear that you can use the cert at your preferred property.
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Old May 15, 13, 6:42 am
  #393  
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I just booked a freebie at the PALAZZO. YAY!!!
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Old May 15, 13, 4:22 pm
  #394  
 
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Annual Free Night Cert from PC Visa

I was online trying to check award availability when I also noticed the Visa free night option to redeem online. Great addition and am glad they added it so we don't have to call. 3 nights booked in June at the IC Times Square NYC (2 nights on the Ambassador BOGO Weekend certificate and 1 night with the Visa Voucher).
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Old May 15, 13, 6:08 pm
  #395  
 
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Originally Posted by GetawaysRus View Post
First I'll say that the Priority Club phone reps got me extremely confused about whether this would work or not, but in the end it did.

Both my wife and I have PC credit cards. We needed a 4 night stay in Amsterdam. But the free night cert was not yet in either account. I made 4 separate consecutive one night reservations for points online (2 nights for her, 2 for me). I asked several different phone reps if I would be able to convert those reservations to points once we had our certificates, and I was told "maybe, depending on inventory."

My wife's cert arrived first. Was able to convert one of her held nights from points to the cert. When my cert arrived later, I was also able to convert one of my points reservations to the cert. We then linked up all 4 reservations (each night had a different reservation number) so that the hotel would see them as one.

If I were you, to play it safe, I'd make the points reservation at your preferred hotel, but I would try to hang on to both reservations (don't cancel your backup property) until it is clear that you can use the cert at your preferred property.
Thanks for the info, I'll have to try it!
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Old May 15, 13, 6:57 pm
  #396  
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Originally Posted by GetawaysRus View Post
First I'll say that the Priority Club phone reps got me extremely confused about whether this would work or not, but in the end it did.

Both my wife and I have PC credit cards. We needed a 4 night stay in Amsterdam. But the free night cert was not yet in either account. I made 4 separate consecutive one night reservations for points online (2 nights for her, 2 for me). I asked several different phone reps if I would be able to convert those reservations to points once we had our certificates, and I was told "maybe, depending on inventory."

My wife's cert arrived first. Was able to convert one of her held nights from points to the cert. When my cert arrived later, I was also able to convert one of my points reservations to the cert. We then linked up all 4 reservations (each night had a different reservation number) so that the hotel would see them as one.

If I were you, to play it safe, I'd make the points reservation at your preferred hotel, but I would try to hang on to both reservations (don't cancel your backup property) until it is clear that you can use the cert at your preferred property.


Were you actually able to convert the points reservation to the award cert via substitution or did they have inventory for that night anyway and thus make a new reservation using the cert and then cancelled the points reservation?

I ask as I was informed they cannot do this if the hotel is sold out or reward space is no longer available. This is important to me as I as a precaution held a reward reservation at a hotel that no longer has inventory now and now that my award cert has hit my account and I am leery of cancelling same to find that I cannot use the reward cert because of a sold out situation. Thus readers beware!
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Old May 15, 13, 10:50 pm
  #397  
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Originally Posted by NJUPINTHEAIR View Post
Were you actually able to convert the points reservation to the award cert via substitution or did they have inventory for that night anyway and thus make a new reservation using the cert and then cancelled the points reservation?

I ask as I was informed they cannot do this if the hotel is sold out or reward space is no longer available. This is important to me as I as a precaution held a reward reservation at a hotel that no longer has inventory now and now that my award cert has hit my account and I am leery of cancelling same to find that I cannot use the reward cert because of a sold out situation. Thus readers beware!
I believe the IVN1 or whatever code it is, inventory must be available in order to use the Cert. If there is no inventory, they could not do a swap because the point reservation may NOT go back to the inventory pool at cancellation just like how the airline award seat inventory works. This is particularly true because unlike SPG, IHG does not guarantee award must be available whenever there is room for sale.

So yes, if the rep is misinformed and then at the end it could not be swapped then you would lose your initial award booking, yet unable to replace it with the free night cert booking.
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Old May 16, 13, 2:43 am
  #398  
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Originally Posted by Happy View Post
I believe the IVN1 or whatever code it is, inventory must be available in order to use the Cert. If there is no inventory, they could not do a swap because the point reservation may NOT go back to the inventory pool at cancellation just like how the airline award seat inventory works. This is particularly true because unlike SPG, IHG does not guarantee award must be available whenever there is room for sale.

So yes, if the rep is misinformed and then at the end it could not be swapped then you would lose your initial award booking, yet unable to replace it with the free night cert booking.
I agree with your assessment as that is my understanding, as well.
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Old May 18, 13, 7:43 am
  #399  
 
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Originally Posted by NJUPINTHEAIR View Post
Were you actually able to convert the points reservation to the award cert via substitution or did they have inventory for that night anyway and thus make a new reservation using the cert and then cancelled the points reservation?

I ask as I was informed they cannot do this if the hotel is sold out or reward space is no longer available. This is important to me as I as a precaution held a reward reservation at a hotel that no longer has inventory now and now that my award cert has hit my account and I am leery of cancelling same to find that I cannot use the reward cert because of a sold out situation. Thus readers beware!
Right - I was also told that there is no guarantee that a reservation previously held using points can automatically be switched later to the certificate once your certificate arrives. I did not cancel my points reservation until it was quite certain that I would be able to use the certificate. However, once the phone rep told me that there was availability for the certificate, he did make the swapover for me, the reservation number remained the same, and the points flowed back into my account.

I also have a Chase Marriott card which gives me one free Marriott night per year. Converting an award reservation held with points to the Marriott free night cert is far easier than with Priority Club.
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Old May 18, 13, 9:45 am
  #400  
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Originally Posted by GetawaysRus View Post
I also have a Chase Marriott card which gives me one free Marriott night per year. Converting an award reservation held with points to the Marriott free night cert is far easier than with Priority Club.
Right, with Marriott substitutions are possible once you contact Marriott Rewards to do it for you.
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Old May 18, 13, 12:40 pm
  #401  
 
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Originally Posted by bigbuy View Post
Just booked my free certificate night at the Intercontinental Avenue Marceau in Paris. Lowest price for date of stay is $715.27 USD
geeze, this hotel [email protected] big time...
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Old May 18, 13, 12:45 pm
  #402  
 
Join Date: May 2004
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Originally Posted by Achilles View Post
Did they just introduce the ability to use the free nights through their website or is it just that I am noticing only now? When logged in to priorityclub, underneath "My offer status" on the left I see "Free Night Status". Clicking through gives an option to make a reservation online.
yeah, that's the first real improvement on the website for years.
Just booked my night, thanks!
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Old May 28, 13, 8:46 pm
  #403  
 
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Called reservations this evening to modify my two reservations, wanted to cancel the reservations using points at my first choice property and free night cert at second choice property then use the free night cert for the first choice property. Phone rep was able to cancel both reservations, points and free night cert showed up immediately in my account. The rep wasn't able to use the free night cert at my first choice property claiming that they didn't have any availability. Checked the website myself after hanging up and while it took a couple of tries I was able to book my first choice property using the free night cert.
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Old May 29, 13, 9:09 am
  #404  
 
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I see that yet again the 25th has come and gone and once again I have no Points based on my PCR Visa spend
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Old May 30, 13, 3:03 pm
  #405  
 
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Originally Posted by christianj View Post
I was online trying to check award availability when I also noticed the Visa free night option to redeem online. Great addition and am glad they added it so we don't have to call. 3 nights booked in June at the IC Times Square NYC (2 nights on the Ambassador BOGO Weekend certificate and 1 night with the Visa Voucher).
Doing that this weekend. Better than last year when I forgot I had the Free Night, and burnt it at a $90 HIX on the next to last night I could use it.
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