ariell

and after call to HHonors:

Dear XXXXXXXXXXX,

Thank you for your call to Hilton Reservations and Customer Care requesting a Fast Track to Gold.

I have added the offer to your account that will upgrade you to Gold VIP status with the completion of 2 separate stays or 10 nights within the next 90 days.

We appreciate this opportunity to assist you and thank you for your continued loyalty! If you have any further questions or concerns, please don't hesitate to let us know.

For immediate assistance, please click on the link below for the contact number of the HHonors Service Center nearest you


Thanx HHonors, all my business friend get it now^ so 20 person * 200 Euro per night= 4000euro for Hilton for the first time

mister__big

I've heard that it takes up to 6 weeks after your weekend stay for this bonus to post. Apparently it posts separately from your normal stay points.

Surgee

Update: I called the Ambassador Service Desk again and my account has been subject to a "Random Audit" for additional points posting. I was told this could take up to a week.

I have just canceled at least 1 IC stay in the next week, as I cannot worry about this.

To note, that is definitively $200+ lost revenue to IHG over a measly 1500 pts.

Ironically, I would've gained 2000 pts from the IC stay.

Update: See Above

ariell

^

WilcoRoger

If you were targeted, than there is really no reason why NOT contact CS.

soitgoes

Except for the fact that the weekend bonus will post as a separate line item in a sweep AFTER the stay posts. So, really, the best thing to do is wait.

torcross

unbelievable development, just checked an individual point stay for April and it has been cancelled, rang PC and got nowhere they just kept repeating 'Account frozen because of random audit', when I asked why reward stay cancelled today they could not answer me said it was part of the audit which is absolute nonsense.
They have not even e mailed me cancellation notification, what a disgrace.

freeflyin

My account was frozen last night but my wife's was untouched.Sometime this afternoon hers was frozen also.

So far all reservations are still showing,including reward stays.

turner32

I think it's funny how people think they should be able to abuse a system and not get penalised, or not have it questioned. IHG will have gained more business from ex-Hilton customers than vice-versa, because of your petty tantrums over a few hundred points.... get a grip. why not just be happy with your 100 points for doing (virtually) nothing. It's people like you that spoil it for everyone else, with your "press this button, press the third button, then the first again" nonsense. Go and cry somewhere else, thinking you're all so clever...

tigerwouldnt2009

You are already as guilty for one untargeted survey or ten. Don't deny why you are on FT to begin with so get off your high horse. If you were that pure you'd sit home and wait for targeted offers, and wait, and wait. I never did one as I took Raffles advise and waited until the smoke clears on these viral offers so there.

Hannibal Lecter

Well IHG has made a big deal about them being voted
"Best Rewards Program In the World" year after year.
The reason is of course all the promotions.
Now think about it, how many times have their IT guys screwed up things?
the multipartner offer being the latest one.
Instead of giving the boot to their 3rd rate IT staff they blame this
error on their most loyal customers, who just happened to find a loophole
to get a handful more points than they were supposed to.

I really do agree that HH could exploit this situation...

turner32

Oh dear, well i do think applying for the same promotion over 30 times (in some cases) is pushing it a bit. Why not just be glad of the 100 points in the first place. Nobody's impressed by you getting your account de-activated. Sure, i take advantage of offers (which they expect you to do), but i don't abuse the system. Why bite the hand that feeds?

markis10

+1 , why bite the hand, when its likely to put or erigid controls on all promos in the future ?

soitgoes

The issue with this 100 point quiz was that there was a major IT/system error that placed seemingly no caps on the number of times the points could be awarded. We have at least one person admitting to racking up 10,000+ points from these 100 point postings. I would imagine there are those who did even more (even if they aren't posting here). I wouldn't be surprised if PCR was caught off guard by the error and now need time to assess what went wrong. I don't think deactivating accounts is necessarily the best way to do so, but it makes sense for them to take a look at what is going on. For all we know, there are a number of folks who gained tens or hundreds of thousands of points across one or multiple accounts via this 100 point quiz; PCR naturally wants to make sure that those individuals can't make redemptions with those points, so deactivating may make sense. We also don't know how much of the analysis process can be automated and how much requires manual intervention. It may be hard to identify the true problem accounts through a quick automated process, so maybe they had to make a bigger sweep before reviewing on a more detailed level.

I do think it would be bizarre for PCR to take drastic negative action against those who just completed a quiz in each language. However, it may take them a little time to coordinate with all of the necessary departments at IHG to fix the IT bug, adjust the excess point postings off the accounts, and make sure that there aren't people running multiple accounts per person.

Deactivating accounts--even if temporary--is disruptive to guests if it means that bookings can't be easily made or viewed. However, many people reported being able to get their accounts reactivated with a phone call (at least one noted that the account was deactivated again, though).

The source of all of this, though, is an IT error on IHG's side. Hopefully they will learn from that.

yyliu88

the problem is, some people got 50K or 100K with this loophole, they need to find those people out, but their IT are not sophisticated enough to separate people who got 1K or 100K out of this loophole, so just block them all.