Priorityclub is locking accounts after the QUIZ Game
Feb 12, 2010, 2:46 am
#76
Join Date: Mar 2008
Location: Leicester, UK
Programs: BA, VS
Posts: 221
I claimed 2600 points on one account yesterday. Unable to access today. The Service Centre stated that my account was not deactivated but was frozen as part of a random audit, which should be completed within a couple of days and that my account would be available again after that. They were unable to 'unfreeze', despite my protestations.
Feb 12, 2010, 2:51 am
#77
Join Date: Nov 2009
Location: HAM/KEL, GER
Programs: GPP G, PC PlAmb, BAEC S, FB G, LH SEN
Posts: 11
I claimed 2600 points on one account yesterday. Unable to access today. The Service Centre stated that my account was not deactivated but was frozen as part of a random audit, which should be completed within a couple of days and that my account would be available again after that. They were unable to 'unfreeze', despite my protestations.
Sounds familiar to me - had 1000 claimed...
Feb 12, 2010, 2:51 am
#78
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
I claimed 2600 points on one account yesterday. Unable to access today. The Service Centre stated that my account was not deactivated but was frozen as part of a random audit, which should be completed within a couple of days and that my account would be available again after that. They were unable to 'unfreeze', despite my protestations.
Feb 12, 2010, 2:57 am
#80
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
This is what I think has happened. NB: there are now reports of the Service Centre being unwilling to unfreeze accounts until an audit/investigation has been completed.
http://www.flyertalk.com/forum/13376190-post378.html
http://www.flyertalk.com/forum/13376190-post378.html
Last edited by BA1A; Feb 12, 2010 at 3:04 am
Feb 12, 2010, 3:00 am
#81
Join Date: Sep 2008
Location: Scotland, Angola, Thailand
Programs: Skywards Gold, Marriott Rewards Silver,Platinum Ambassador, BA Gold, Qatar Platinum, Hertz 5 Star
Posts: 97
He went on to apologise for the interuption to service and assured me my account would be re-activated later in the day or tomorrow,
I will have to wait and see.
Feb 12, 2010, 3:10 am
#82
Join Date: Sep 2007
Location: Austria
Programs: Bonvoy Titanium, Hilton Gold, GHA Titanium, Melia Silver
Posts: 169
i was told that "random audit" will take them ONE WEEK 
Even having escalated to the manager got me no further...
Even having escalated to the manager got me no further...
Last edited by bumburuck; Feb 12, 2010 at 3:18 am
Feb 12, 2010, 5:02 am
#88
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
Yes awpeters, who was one of the first to report on here about their account not working, shows as being an RA but they got their account reinstated.
As I said previously, I suspect the first callers got lucky and word has now got around the Service Centre not to unfreeze any more accounts until the audits have been concluded.
As I said previously, I suspect the first callers got lucky and word has now got around the Service Centre not to unfreeze any more accounts until the audits have been concluded.
Feb 12, 2010, 5:08 am
#89
Join Date: Dec 2009
Location: wirral
Programs: IC RA
Posts: 231
Had my account frozen last night, spoke to PC who unlocked it and it has now been frozen again, spoke to PC (this time UK based) who said it was a random audit and it should be ok in a day or two.
by the way I did claim 1000 points
by the way I did claim 1000 points
Feb 12, 2010, 5:29 am
#90
Join Date: Jul 2006
Location: SIN
Programs: TK, SQ, TG, NW, PCR, MR, SPG
Posts: 571