Hotel Indigo Venice Sant'Elena Master Thread
Dec 4, 2022, 3:45 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2007
Location: PARIS (France)
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Posts: 10,958
Hotel Indigo Venice Sant'Elena Master Thread
What is your IHG One Rewards status?
Diamond Royal Ambassador Inner Circle
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very much so.
Which room did you book and which upgrade did you receive?
Booked cheapest rate and received a One King bed Suite Garden View
How are the rooms?
40 sqm.
High ceilings.
Wooden floor.
Very large and comfortable bed.
Pleasant design.
Seating area with sofa.
Desk.
Sockets and usb sockets next to the desk and bed.
Kettle. Segafredo expresso coffee machine.
2 closets
Television with basic selection of international channels.
Chromecast.
Bathroom with walk-in shower
Marie Danielle be One toiletries.
Heated towel rack.
Bathrobes
Very quiet. View over the garden of the hotel.
Perfectly clean and well maintained.
Efficient heating system.
No free PressReader.
How is the exec. lounge?
N/A.
What was good and what was bad?
GOOD
Very attentive and smiling staff.
Very good breakfast and restaurant.
Very nice location in a quiet and leafy district, close to the Giardini and Biennale di Venezia.
Free soft drinks in the minibar, including beer.
BAD
Nothing
Value for $ or IHG One Rewards Points? Would you return?
Yes. The hotel is very pleasant.
Definitely a solid and more relax alternative to the traditional luxury properties in Venice.
Exterior
Lobby
Bar restaurant
Garden
Access to the rooms
Suite
Bathroom
Minibar and coffee station
Welcome gift
View from the room
Dining
Breakfast
Diamond Royal Ambassador Inner Circle
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very much so.
Which room did you book and which upgrade did you receive?
Booked cheapest rate and received a One King bed Suite Garden View
How are the rooms?
40 sqm.
High ceilings.
Wooden floor.
Very large and comfortable bed.
Pleasant design.
Seating area with sofa.
Desk.
Sockets and usb sockets next to the desk and bed.
Kettle. Segafredo expresso coffee machine.
2 closets
Television with basic selection of international channels.
Chromecast.
Bathroom with walk-in shower
Marie Danielle be One toiletries.
Heated towel rack.
Bathrobes
Very quiet. View over the garden of the hotel.
Perfectly clean and well maintained.
Efficient heating system.
No free PressReader.
How is the exec. lounge?
N/A.
What was good and what was bad?
GOOD
Very attentive and smiling staff.
Very good breakfast and restaurant.
Very nice location in a quiet and leafy district, close to the Giardini and Biennale di Venezia.
Free soft drinks in the minibar, including beer.
BAD
Nothing
Value for $ or IHG One Rewards Points? Would you return?
Yes. The hotel is very pleasant.
Definitely a solid and more relax alternative to the traditional luxury properties in Venice.
Exterior
Lobby
Bar restaurant
Garden
Access to the rooms
Suite
Bathroom
Minibar and coffee station
Welcome gift
View from the room
Dining
Breakfast
Last edited by nicolas75; Dec 5, 2022 at 2:41 am
Dec 4, 2022, 3:58 am
#2
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
I stayed here when it was a BestWestern and thought the quiet location and bones of the hotel had potential. Great to see that the refurbishment and conversion into a Hotel Indigo has turned this into a proper gem.
Dec 4, 2022, 8:48 am
#3
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Thanks for the review and photos. I've said this before and will say it again: I'm really liking the design direction that IHG is taking Hotel Indigo in, and their newer properties in Europe, the Middle East and Asia are shining examples.
khabah
khabah
Dec 5, 2022, 4:02 pm
#4
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
I stayed here over the last weekend, but unfortunately don’t share Nicolas’ enthusiasm for this property.
A one level upgrade was granted at check-in, but only after prompting, and this was presented as a great favour.
Room far too warm, and air-conditioning is only allowed to heat, and even then, only at certain times. I had to call reception for someone to come to the room to unlock the windows and sign a disclaimer.
Blackout curtains did not close properly, so I had 3 x 1 foot sections of light which was particularly annoying.
Bathroom dated and badly designed, and the poorest quality toiletries I’ve yet seen at an Indigo. Single-ply, almost transparent toilet paper. There’s a lot of cost-cutting.
Restaurant/bar staff were lethargic and unwelcoming. Stood at the bar for 10 minutes without seeing a single staff member. That’s not good enough.
The bar/restaurant is set up like a canteen in a high school. Very strange.
Not convinced of the location. There’s quiet and there’s quiet, but this was like a ghost town.
I really wanted to like this property, but too many annoyances for my liking.
A one level upgrade was granted at check-in, but only after prompting, and this was presented as a great favour.
Room far too warm, and air-conditioning is only allowed to heat, and even then, only at certain times. I had to call reception for someone to come to the room to unlock the windows and sign a disclaimer.
Blackout curtains did not close properly, so I had 3 x 1 foot sections of light which was particularly annoying.
Bathroom dated and badly designed, and the poorest quality toiletries I’ve yet seen at an Indigo. Single-ply, almost transparent toilet paper. There’s a lot of cost-cutting.
Restaurant/bar staff were lethargic and unwelcoming. Stood at the bar for 10 minutes without seeing a single staff member. That’s not good enough.
The bar/restaurant is set up like a canteen in a high school. Very strange.
Not convinced of the location. There’s quiet and there’s quiet, but this was like a ghost town.
I really wanted to like this property, but too many annoyances for my liking.
May 23, 2023, 9:04 pm
#5
Join Date: Nov 1999
Location: Monterey, California
Programs: Affiliated with all, participate in some
Posts: 2,188
When I stopped by Hotel Indigo Sant'Elena in February 2023, begining of Carnival, 'ghost town' was my impression of the surrounding area. Few people around in the immediate neighborhood. Wooded park area is nice, but definitely out of the hub of activity for Venice until you walk 10 to 15 minutes. Great location if Venice Biennale events happening.
May 24, 2023, 12:30 am
#6
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,958
When I stopped by Hotel Indigo Sant'Elena in February 2023, begining of Carnival, 'ghost town' was my impression of the surrounding area. Few people around in the immediate neighborhood. Wooded park area is nice, but definitely out of the hub of activity for Venice until you walk 10 to 15 minutes. Great location if Venice Biennale events happening.
I also enjoyed the beautiful view from Santa Elena Vaporetto station and Remeria Casteo.
May 26, 2023, 2:05 pm
#7
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
When I stopped by Hotel Indigo Sant'Elena in February 2023, begining of Carnival, 'ghost town' was my impression of the surrounding area. Few people around in the immediate neighborhood. Wooded park area is nice, but definitely out of the hub of activity for Venice until you walk 10 to 15 minutes. Great location if Venice Biennale events happening.
If you are, or are with elderly people then look elsewhere. The frequent transport strikes will leave you stranded.
The hotel itself is pleasant enough, but the staff are very hit and miss.
Poor service in the bar/restaurant in the evening, means you can be stood at the bar, without service for 10 minutes.
Aircon that does not work and cheap room re-modelling, does not make for a good Indigo.
A hugely overrated property, and my unpublished review on IHG said as much.