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Hotel tried to charge more by adding extra person fee without my consent

Hotel tried to charge more by adding extra person fee without my consent

Old Nov 24, 22, 5:31 pm
  #1  
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Hotel tried to charge more by adding extra person fee without my consent

Hello guys,

i’m an IHG newbie member.

i originally booked a room for 2 persons and the rate at the time of booking reflected that. The rate was lower when i chose 1 person. I got the confirmation email as a proof.

now a hotel (in Japan) wants to charge me more by adding ‘an extra person charge’ to my booking without my consent.

is this standard practice at IHG hotels in Japan?

What should i do next?

thank you for any recommendations.
3rdworldresident is offline  
Old Nov 24, 22, 5:48 pm
  #2  
jxd
 
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Originally Posted by 3rdworldresident View Post
Hello guys,

im an IHG newbie member.

i originally booked a room for 2 persons and the rate at the time of booking reflected that. The rate was lower when i chose 1 person. I got the confirmation email as a proof.

now a hotel (in Japan) wants to charge me more by adding an extra person charge to my booking without my consent.

is this standard practice at IHG hotels in Japan?

What should i do next?

thank you for any recommendations.
So did you end up booking for 1 person or 2 persons? Many hotels in Japan charge extra for double occupancy.
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Old Nov 24, 22, 6:59 pm
  #3  
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Originally Posted by jxd View Post
So did you end up booking for 1 person or 2 persons? Many hotels in Japan charge extra for double occupancy.
i did book a room for 2 persons. I also got confirmation email stated this booking was for 2 persons.
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Old Nov 24, 22, 7:56 pm
  #4  
 
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Originally Posted by 3rdworldresident View Post
i did book a room for 2 persons. I also got confirmation email stated this booking was for 2 persons.
send an email to them showing the terms in booking confirmation
politely request them to explain why the additional charge

you can file a dispute with credit card company for the extra charges incurred
jiunsoh is offline  
Old Nov 25, 22, 6:26 am
  #5  
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at check in a couple of hours ago, it turned out good. hotel charged me the original confirmed rate without me asking.

thank you all guys.
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3rdworldresident is offline  
Old Nov 25, 22, 9:44 am
  #6  
 
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OP says in his first post he originally booked for "2 People". OP confirms that in his second post. The hotel confirmed the booking was for "2 People." At checkout OP was charged for "2 People."

What am I missing?
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Old Nov 25, 22, 1:24 pm
  #7  
 
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Originally Posted by Allan38103 View Post
OP says in his first post he originally booked for "2 People". OP confirms that in his second post. The hotel confirmed the booking was for "2 People." At checkout OP was charged for "2 People."

What am I missing?
His original rate was for a reservation specifying 2 people.

The hotel added an additional amount to that
reserved rate for the 2nd person.
Ghoulish is offline  
Old Nov 25, 22, 5:15 pm
  #8  
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Probably realised their mistake and took the charge off the folio. Can happen. You get similar issues in Germany which is another country that charges extra for a second person in the room.
Concerto is offline  

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