Denied check-in due to living too close to the hotel - HIE Roanoke Civic Center
#16
Join Date: Jul 2015
Programs: HH Diamond, HGVC, WN RR, National Exec, Avis Preferred
Posts: 1,057
What I have experienced a couple times are groups using a hotel room for a either a pre and/or post party room for a night out at the bars. The pre part isn’t a huge problem, but the post bar party was pretty disruptive. Took a couple calls to the front desk to get some action. It’s also a good way to stay off the radar of the police by dealing drugs out of a rotating location rather than out of one house.
#17
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Join Date: Feb 2022
Posts: 853
What I have experienced a couple times are groups using a hotel room for a either a pre and/or post party room for a night out at the bars. The pre part isn’t a huge problem, but the post bar party was pretty disruptive. Took a couple calls to the front desk to get some action.
OTOH, in Canadian major cities I've been charged $300 deposits in case of room damage at large hotels. I'm not talking about an incidental hold, but a charge. Now I think I know why.
#18
Join Date: Jun 2006
Location: DRO
Programs: AS MVP, A3*S
Posts: 521
Once, shortly after moving away, I returned to my previous city to tie up some loose ends. The hotel pushed back with my ID still showing a local address. After explaining the move and providing, verbally, my new address, they happily checked me in. YMMV
#20
Join Date: Oct 2008
Location: NYS
Programs: Days of Our Lives, General Hospital
Posts: 1,495
This rule is complete bunk: last Spring, I had to completely replace the roof of my house and the entire upstairs looked like a bomb hit it. We stayed at a local hotel for a few days and then at an Airbnb for a few more. Locals do have legit reasons for needing these accommodations, especially if one lives out in the distance suburbs or small towns and spent the night living it up on the town.
#21
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Join Date: May 2000
Location: أمريكا
Posts: 26,763
I certainly believe there are issues with some local partiers or drug enthusiasts, but it seems unlikely to me that people who are planning a major illegal event or to trash a hotel room are checking in with elite status and legitimate ID.
In any event, the big problem here is that the hotel doesn't disclose this policy so you get taken by surprise at check in. What's worse is that they knew in advance of arrival that there was a conflict with the secret policy (as acknowledged by the front desk agents) and didn't do anything to warn the guest before arrival.
In any event, the big problem here is that the hotel doesn't disclose this policy so you get taken by surprise at check in. What's worse is that they knew in advance of arrival that there was a conflict with the secret policy (as acknowledged by the front desk agents) and didn't do anything to warn the guest before arrival.
#22
Join Date: Mar 2016
Posts: 1,884
This rule is complete bunk: last Spring, I had to completely replace the roof of my house and the entire upstairs looked like a bomb hit it. We stayed at a local hotel for a few days and then at an Airbnb for a few more. Locals do have legit reasons for needing these accommodations, especially if one lives out in the distance suburbs or small towns and spent the night living it up on the town.
#24
Join Date: Jun 2012
Posts: 3,381
Booking on IHG.com is the best way to guarantee your room. If for any reason your reservation cannot be honored, IHG will provide you with a room and transportation to another convenient and comparable hotel. And, we’ll pay for the full cost of the first night’s lodging price, plus tax. Any advance deposit will be refunded to you.
#25
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
You would think that would be none of their concern.
Checked into a Marriott property in Florida with my wife. FDC said, in a not particularly quiet voice, "And, I presume this is Mrs Ohmark? (pointing at my wife).
Checked into a Marriott property in Florida with my wife. FDC said, in a not particularly quiet voice, "And, I presume this is Mrs Ohmark? (pointing at my wife).
#26
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#27
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Join Date: Feb 2022
Posts: 853
In hindsight I'm shocked the clerk didn't ask for her ID, or call the cops. Then again, with the labor shortage the guy they managed to get working the front desk at that hour might have had no interest in seeing the police under any circumstances.
Last edited by Ghoulish; Aug 20, 2022 at 6:30 pm
#28
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 453
This policy is just annoying beyond belief. For an evening out at a local concert or other potentially alcohol related events, I will always book a room near the venue and walk/uber/taxi so that noone would need to take the risk of driving. I really would like hotels to post this policy so that I can simply avoid EVER staying there, regardless of why I need to be in their area.
#29
Join Date: Feb 2011
Posts: 1,353
Try checking into a hotel at 2am, after a 12 hour flight, as a 45 yo with my 22 yo sugar baby, her still in airline pajamas, clutching the $200 Steiff teddy bear I bought on board, only in that moment and bright light of the lobby realizing she now looks 14. 😂
In hindsight I'm shocked the clerk didn't ask for her ID, or call the cops. Then again, with the labor shortage the guy they managed to get working the front desk at that hour might have had no interest in seeing the police under any circumstances.
In hindsight I'm shocked the clerk didn't ask for her ID, or call the cops. Then again, with the labor shortage the guy they managed to get working the front desk at that hour might have had no interest in seeing the police under any circumstances.
Back to the topic here -- it's annoying for a hotel to have a rigid nonstandard policy, for all the reasons stated (perfectly valid reasons for normal people to take a local-cation, need a local hotel during construction, while moving to/from a place, etc). Yes, balanced against local people being perhaps more likely to get a room to party or do nefarious things. But it's negligent, deceptive and potentially fraudulent to not disclose that very clearly on all parts of their booking site, and to then enforce it as a surprise on arrival without finding and paying for alternate accomodations as with any other "walk".
OP, what did you end up doing -- finding an alternative hotel, or going home? That might determine what you could ask for in compensation. I assume the HIE didn't attempt to charge for the night and/or refunded any deposit (otherwise that would be true fraud, of course).
#30
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This kind of stuff has been done by hotels in the US since before most people in the US, Canada and Europe ever heard of email. I recall such hotel practices in parts of North America existing since at least the early 1980s.
From what I have known of hotels that went to such kind of practices, legitimate ID was being used most of the time for arranging for questionable parties and other activities in the run-up to a hotel or hotels transitioning to such kind of police, sometimes even transitioning at the urging of law enforcement. [Illegitimate ID use would ramp up after the change to such policy. ] Also, as law enforcement in the US increasingly got into the power-tripping business of civil asset forfeiture and was otherwise too given more powers from state legislatures for grabbing assets from increasingly foreign-origin hotel/motel owners, hotel owners/operators had even more reason to try to avoid questionable business from locals.
Even where I have seen hotels have anti-local stay practices where getting to the hotel primarily involves taking a car, I’ve been able to check-in by just showing a passport and/or passport card and seen other exceptions made at times. Maybe having an out-of-state birthplace has helped. Sometimes elite status in the hotel loyalty program has helped. And it hasn’t hurt to have non-local addresses on file with the hotel loyalty programs, at least in terms of the ability to check-in on rates for “non-locals”.
Even where I have seen hotels have anti-local stay practices where getting to the hotel primarily involves taking a car, I’ve been able to check-in by just showing a passport and/or passport card and seen other exceptions made at times. Maybe having an out-of-state birthplace has helped. Sometimes elite status in the hotel loyalty program has helped. And it hasn’t hurt to have non-local addresses on file with the hotel loyalty programs, at least in terms of the ability to check-in on rates for “non-locals”.
Last edited by GUWonder; Aug 21, 2022 at 3:21 am