Welcome Amenity on Reward Nights?

Old Jul 26, 22, 1:35 pm
  #1  
htb
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Welcome Amenity on Reward Nights?

I'm planning to use some points for a reward stay at a Crowne Plaza. In the past, (basically) no Elite benefits were granted on reward nights, however the language seems to have changed:
  • Benefits on Reward Nights Stays: IHG One Rewards Member benefits are available on Reward Night stays with the exception of the Guaranteed Room Availability benefit for Platinum Elite and Diamond Elite Members.
Will I be able to choose breakfast as welcome amenity for my stay as a Diamond member (at the Crowne Plaza in Hamburg)? Any recent experiences? Obviously I'm a bit wary since benefits usually only go downhill over time...

HTB.
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Old Jul 26, 22, 1:44 pm
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cln
 
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You should be able to pick breakfast..
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Old Jul 26, 22, 5:24 pm
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Can not specifically speak to the CP Hamburg, but at an IC and HI in Europe I got breakfast on points stays this month.
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Old Jul 26, 22, 5:42 pm
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No experience since breakfast was added as an option, but in the past I received the Welcome Amenity of 500 points on reward nights.
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Old Jul 26, 22, 7:47 pm
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Reward nights count towards milestone rewards?

Hi! May I check - will Reward Nights be reflected under our completed stays, and hence count towards stays completed for Milestone Rewards? Should be right?
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Old Jul 26, 22, 8:17 pm
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I received full Diamond benefits at the CP Seattle and CP Copenhagen on a recent trip. Full breakfast offered, and in CPH upgraded to a nice corner suite with club access.
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Old Jul 26, 22, 8:41 pm
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Yes, I received the welcome amenity points and upgrade for a recent stay as well. Just that the stay hasn't been reflected as a completed stay and also hasn't been added to the number of nights / stays for milestone rewards.

So maybe just have to wait for some time before the stay is updated.
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Old Jul 27, 22, 9:51 am
  #8  
htb
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Thanks for all the replies. That sounds promising and I'm looking forward to my first real benefits in Europe (Taiwan and China have been much more generous in the past).

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Old Jul 27, 22, 10:50 am
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Free breakfast on award stays at CP Geneva and HI Munich-Westpatk last week to add to the Diamond data points.
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Old Jul 29, 22, 3:36 am
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The new rules seems disappointing
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Old Jul 29, 22, 7:32 am
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Originally Posted by wondrousnature
Hi! May I check - will Reward Nights be reflected under our completed stays, and hence count towards stays completed for Milestone Rewards? Should be right?
Yes. Reward nights count toward Milestone Rewards
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Old Jul 29, 22, 8:16 am
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Originally Posted by PAXEAST
The new rules seems disappointing
in what way are they disappointing?

For many of us the new scheme is a vast improvement.
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Old Jul 29, 22, 8:19 am
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I see the rules themselves as pretty decent. The hard part is getting properties to play by the rules and seeing how well IHG handles guest complaints about properties who don’t honor the posted rules.
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Old Jul 29, 22, 8:23 am
  #14  
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Originally Posted by wondrousnature
Yes, I received the welcome amenity points and upgrade for a recent stay as well. Just that the stay hasn't been reflected as a completed stay and also hasn't been added to the number of nights / stays for milestone rewards.

So maybe just have to wait for some time before the stay is updated.
Originally Posted by yurtripper
Yes. Reward nights count toward Milestone Rewards

can confirm that they do.

Seems to be a delay in posting though

Had a stay at the LHR CP last weekend - two separate bookings for Sat/Sun and Sun/Mon

The Sun/Mon night has posted as a qualifying stay but no sign of the Sat/Sun. Ill give it a few more days before doing a retro claim.
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Old Jul 29, 22, 9:06 pm
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Originally Posted by UKtravelbear
can confirm that they do.

Seems to be a delay in posting though

Had a stay at the LHR CP last weekend - two separate bookings for Sat/Sun and Sun/Mon

The Sun/Mon night has posted as a qualifying stay but no sign of the Sat/Sun. Ill give it a few more days before doing a retro claim.
Thanks for the confirmation, everyone!

I also did a stay, checked in last Saturday and checked out last Sunday. After 7 days, the stay has finally been reflected under "Past Stays" today.

But strange that the number of nights clocked under Milestone Rewards did not increase accordingly. Not sure whether it will take more time to be shown under Milestone Rewards

Tried to contact IHG via the app's Global LiveChat Support Team, one staff claimed that Reward Nights don't count towards Milestone Rewards, and after I clarified that that differs from the T&Cs and what earlier LiveChat agents said, the agent left me waiting for 45 minutes promising to check, but didn't get back..
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