IHG Program Update March 2022
Dec 7, 2022, 1:30 am
#1066
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,500
Quick update,
Mentioned the matter to the day receptionist upon checkout
And the lady day duty manager came out to greet me,
She mentioned that they were working on it in the backoffice and that it would take some more time to get it to work,
As i was in rush to get home because of a sudden family matter, i decided to let it rest for the moment.
She did mention they will get it up and running before my next visit, so let's hope that 2024 January will be off to good start.
Mentioned the matter to the day receptionist upon checkout
And the lady day duty manager came out to greet me,
She mentioned that they were working on it in the backoffice and that it would take some more time to get it to work,
As i was in rush to get home because of a sudden family matter, i decided to let it rest for the moment.
She did mention they will get it up and running before my next visit, so let's hope that 2024 January will be off to good start.
Dec 7, 2022, 7:39 am
#1068
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,189
Not sure I’m posting in correct thread so please move if necessary. Just wanted to share my recent experiences. Diamond member.
Was hoping to reach 40 milestone on last stay - HI in Auz. Had 2 separate bookings. Four nights preferred partner discount followed by one night flexible rate. The points for all nights have posted under date of last night stay. The previous 4 nights have a separate entry saying 0 points for this stay. I have been credited with one night (last night) towards milestone award but nothing for previous 4. Is this correct? Does “preferred partner rate” ie rail card at least 20% discount not count?
I chose breakfast at amenity on check in. Not offered but I asked for it. Got to breakfast first morning and was told not listed. Had to wait until authorised. On check out I had been charged $30 for breakfast for every night!
Just checked into a CP. I was offered drinks voucher or points. I asked for free breakfast. Was told I could only have it for one night. “It’s like the drinks or points which you only get for first night.” I was then told that they would do me a great favour and let me have breakfast for second morning as I was travelling alone, as usually for one night there would be two people and two breakfasts so I could have the “extra” breakfast on my second morning! Will be interesting to see what happens!
Was hoping to reach 40 milestone on last stay - HI in Auz. Had 2 separate bookings. Four nights preferred partner discount followed by one night flexible rate. The points for all nights have posted under date of last night stay. The previous 4 nights have a separate entry saying 0 points for this stay. I have been credited with one night (last night) towards milestone award but nothing for previous 4. Is this correct? Does “preferred partner rate” ie rail card at least 20% discount not count?
I chose breakfast at amenity on check in. Not offered but I asked for it. Got to breakfast first morning and was told not listed. Had to wait until authorised. On check out I had been charged $30 for breakfast for every night!
Just checked into a CP. I was offered drinks voucher or points. I asked for free breakfast. Was told I could only have it for one night. “It’s like the drinks or points which you only get for first night.” I was then told that they would do me a great favour and let me have breakfast for second morning as I was travelling alone, as usually for one night there would be two people and two breakfasts so I could have the “extra” breakfast on my second morning! Will be interesting to see what happens!
Auz is where?
I've stayed in HI Manchester UK a few times since the benefit started on both cash and points stays without issue. Always been asked which benefit I wanted and given the vouchers to give the restaurent in the morning.
For Kimpton name was on the daily list. Was charged one breakfast in error which was quickly resolved.
The benefit is per night not once per stay and for you and one guest staying in the same room.
Re railcard rate - this past year I hace stayed in IC, KImpton and HI using the railcard rate and the correct nights and points have always posted.
A call to IHG should get that sorted out for you. Whilst on the call I'd mention the CP not offering you breakfast for every night. Unless IHG are told when hotels are not doign what they should they can't put hotels straight
Dec 7, 2022, 1:42 pm
#1069
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Dec 7, 2022, 2:01 pm
#1070
Join Date: Aug 2019
Location: London, Bordeaux, Scottish Highlands
Programs: BAEC, Krisflyer
Posts: 107
Dec 7, 2022, 3:13 pm
#1071
Join Date: Nov 2010
Posts: 5,596
Quick update,
Mentioned the matter to the day receptionist upon checkout
And the lady day duty manager came out to greet me,
She mentioned that they were working on it in the backoffice and that it would take some more time to get it to work,
As i was in rush to get home because of a sudden family matter, i decided to let it rest for the moment.
She did mention they will get it up and running before my next visit, so let's hope that 2024 January will be off to good start.
Mentioned the matter to the day receptionist upon checkout
And the lady day duty manager came out to greet me,
She mentioned that they were working on it in the backoffice and that it would take some more time to get it to work,
As i was in rush to get home because of a sudden family matter, i decided to let it rest for the moment.
She did mention they will get it up and running before my next visit, so let's hope that 2024 January will be off to good start.
On a happier note I'm having no problems in Thailand with the free breakfast for 2 as the welcome amenity.
Dec 7, 2022, 3:23 pm
#1072
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,500
That's even better news,
I believe most hotels are following the new rules
As even the Voco (actually touted as IHG's conversion brand with limited elite benefits recognition (cheaper for owner))
https://loyaltylobby.com/2018/06/12/...on-brand-voco/
has up untill today been actively offering me and other diamonds
-out of own free will-
at receotion at check in
the choice of complimentary breakfast
- no arm twisting / fobs / excuses / fake rules / limited breakfast choices -
so excellent adherent to IHG-rewards benefits for satisfying elites
@336 : about 2024
i lived hard in the 80s so its a bit of a mess concerning numbers in the old cranium...
I believe most hotels are following the new rules
As even the Voco (actually touted as IHG's conversion brand with limited elite benefits recognition (cheaper for owner))
https://loyaltylobby.com/2018/06/12/...on-brand-voco/
has up untill today been actively offering me and other diamonds
-out of own free will-
at receotion at check in
the choice of complimentary breakfast
- no arm twisting / fobs / excuses / fake rules / limited breakfast choices -
so excellent adherent to IHG-rewards benefits for satisfying elites
@336 : about 2024
i lived hard in the 80s so its a bit of a mess concerning numbers in the old cranium...
Dec 16, 2022, 9:37 am
#1073
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
FYI just got this email about Food and bev rewards, main point is expiry is extended until 31/12/23 for those that selected it earlier in the year
As we near the end of 2022 we know you’re probably starting to look ahead to 2023 travel. With a new year comes new possibilities and that’s why we wanted to give you an update on how you can use Food & Beverage Rewards next year.
More time to use your reward
All Food & Beverage Rewards chosen in 2022 will have the expiration date extended through December 31, 2023. You will see the expiration date updated in your account in January.
Available in the US & Canada in early 2023
By March 2023 you’ll be able to begin to use your Food & Beverage Rewards at US and Canada Luxury, Lifestyle and Premium hotels. This includes InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Hotel Indigo, voco, EVEN Hotels, and Crowne Plaza. Food & Beverage Rewards can be used for purchases applied to your guest room bill at hotel restaurants, in-room dining, minibar food & drink items and associated tax and gratuity charges.
We will keep you updated as Food & Beverage Rewards become available for use at more of your favorite hotels around the world throughout 2023.
We’re excited about Food & Beverage Rewards and we can’t wait for you to be able to experience them next year!
More time to use your reward
All Food & Beverage Rewards chosen in 2022 will have the expiration date extended through December 31, 2023. You will see the expiration date updated in your account in January.
Available in the US & Canada in early 2023
By March 2023 you’ll be able to begin to use your Food & Beverage Rewards at US and Canada Luxury, Lifestyle and Premium hotels. This includes InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Hotel Indigo, voco, EVEN Hotels, and Crowne Plaza. Food & Beverage Rewards can be used for purchases applied to your guest room bill at hotel restaurants, in-room dining, minibar food & drink items and associated tax and gratuity charges.
We will keep you updated as Food & Beverage Rewards become available for use at more of your favorite hotels around the world throughout 2023.
We’re excited about Food & Beverage Rewards and we can’t wait for you to be able to experience them next year!
Dec 16, 2022, 9:45 am
#1074
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,189
Still not a definitive start date though.
'by March' is still a wooly airy fairy date.
There are huge swathes of IHG members who never set foot in the USA or Canada.who will have to wait even longer to use this long promised benedit.
'by March' is still a wooly airy fairy date.
There are huge swathes of IHG members who never set foot in the USA or Canada.who will have to wait even longer to use this long promised benedit.
Dec 16, 2022, 11:38 am
#1075
Join Date: Feb 2007
Location: Amsterdam&Stuttgart& Edinburgh
Programs: IC Amb.,FB,Hertz,Sixt
Posts: 775
Yes I got the email too , I have two f&b awards waiting but not really worried one day this year I’ll order a slightly nicer bottle of wine from room service 😂
Dec 16, 2022, 5:45 pm
#1076
Join Date: Nov 2010
Posts: 5,596
I also got the email. It is a real pain that IHG is unable to activate these rewards.
Dec 16, 2022, 11:38 pm
#1077
Join Date: Jun 2022
Posts: 25
Milestone rewards selection option disappeared?
I was supposed to be able to select 2 milestone rewards. One needed to be selected by 31 December and another by January next year. But when I logged in to the app now, the options to select the 2 milestone rewards have disappeared. Not sure whether something went wrong when they were configuring the F&B reward option?
Anyone else facing the same problem?
Thank you!
Anyone else facing the same problem?
Thank you!
Dec 17, 2022, 2:08 am
#1078
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,500
Received the email too,
Shame & stupid of me that i forgot to ask at Kimpton London!
It would be helpful when these F&B vouchers work,
that members would post their published value ($20) in their local currency of their stayed hotel.
IE: example format:
IHG F&B $20 voucher on DEC 2022 = €19,31 value in The Netherlands | confirmed Voco The Hague)
Shame & stupid of me that i forgot to ask at Kimpton London!
It would be helpful when these F&B vouchers work,
that members would post their published value ($20) in their local currency of their stayed hotel.
IE: example format:
IHG F&B $20 voucher on DEC 2022 = €19,31 value in The Netherlands | confirmed Voco The Hague)
Last edited by HadesNL; Dec 17, 2022 at 2:18 am
Dec 17, 2022, 2:20 am
#1079
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
I was supposed to be able to select 2 milestone rewards. One needed to be selected by 31 December and another by January next year. But when I logged in to the app now, the options to select the 2 milestone rewards have disappeared. Not sure whether something went wrong when they were configuring the F&B reward option?
Anyone else facing the same problem?
Thank you!
Anyone else facing the same problem?
Thank you!
Dec 17, 2022, 3:15 am
#1080
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 344
