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IHG Program Update March 2022

IHG Program Update March 2022

Old Sep 18, 22, 11:24 am
  #961  
 
Join Date: Dec 2016
Location: WAW
Programs: SQ(*G), A3(*G), LH(*S); Marriott Titanium, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,379
Originally Posted by jcsimard View Post
I got an email today confirming my 30 night Milestone Reward:
"YOUR REWARDS, YOUR WAY
Cheers to 30 nights! Now it's time to treat yourself. Choose the option that speaks to you (or your stomach). You have 90 days to make your selection."

The reward also shows up on the web site
"30 NIGHT MILESTONE REWARD UNLOCKED! Pick 1 by 01/16/2023"

So it looks like the 12/31/2022 pick by date is not hardcoded.
Oh, I just checked the 30 night milestone award (earned Sep 15) and - would you believe it - the expiry is 15 Jan!

Last edited by yurtripper; Sep 18, 22 at 11:30 am Reason: Added new info for 30 night milestone expiry
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Old Sep 18, 22, 12:22 pm
  #962  
 
Join Date: Jan 2022
Posts: 25
Originally Posted by pbd456 View Post
The program has launched for almost 6 months, we have yet to see how to use the beverage coupons, and the discount award sale for Plat and Diamond...
What about the dedicated Diamond support desk? Have yet to see that, too.
ffgap is offline  
Old Sep 18, 22, 3:21 pm
  #963  
Formerly known as newbie elite
 
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador
Posts: 2,582
Originally Posted by mecabq View Post
Had three recent stays in Dubai -- IC Festival City, HI Al Barsha, and CP Deira, which all have lounges. Although I selected the club lounge benefit, the hotels naturally had no idea what I was talking about and I didn't receive it anywhere on check-in. (IC later gave it to me as a service-recovery gesture for an unrelated issue.)

I see now, logging in to my account, that you're supposed to print out the screen shot and show it to them, which I didn't do.

Still, this is quintessential ICHG garbage. They created this solid benefit, but without informing properties -- much less implementing a business process to make it work, like, I don't know, adding club access to the room reservation details, which wouldn't be difficult -- so it becomes pointless.

You are not expected to print out the club access conditions but showing it in the app helps when you get a more dragonish lounge attendant that is clueless about the new rules (happened to me one evening in Berlin). Showed the reward in the app and everything got squared away.

So I have been completely satisfied with the new benefits as they apply to me so far.

I haven't read through all of this thread, but what are members' success rates with this?
Have had no issues whatsoever getting Diamond breakfast and milestone club access at the two ICs (Montreal and Berlin) that I have stayed in since hitting those milestones. Everything was given proactively and worked flawlessly on my end.
Admiral Ackbar is offline  
Old Sep 18, 22, 3:24 pm
  #964  
Formerly known as newbie elite
 
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador
Posts: 2,582
Originally Posted by ffgap View Post
What about the dedicated Diamond support desk? Have yet to see that, too.
I have a dedicated phone number on my member page at IHG for diamond support, don't know what else you are expecting?

EDIT (09 Oct 22) This seems to have disappeared from the Diamond Support link on the IHG one dashboard page


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Last edited by Admiral Ackbar; Oct 9, 22 at 10:07 am
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Old Sep 18, 22, 8:16 pm
  #965  
 
Join Date: Sep 2001
Location: SFO
Programs: UA1k 3.00mm, AA ex-EXP, Hy Glob, Acc Plt, HH Dia, Onyx Plt, Mar LT Tit, IHG DiAm, RR P, RRA G, BW D
Posts: 2,563
Originally Posted by gogooo View Post
One has to get it "registered" in the system with the first day- at the checkin I mentioned the lounge access under new rules- and the staff at IC KualaLumpur quickly took a picture of the milestone reward and added it in the system- was not asked again at other properties in Thailand.
What other properties in Thailand did you get lounge access? Thanks.
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Old Sep 18, 22, 9:10 pm
  #966  
 
Join Date: Mar 2020
Location: IST,DAC,KTM,DEL
Programs: Life
Posts: 97
Originally Posted by kevino View Post
What other properties in Thailand did you get lounge access? Thanks.
IC Pattaya and CP Bangkok.
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Old Sep 18, 22, 9:12 pm
  #967  
 
Join Date: Sep 2001
Location: SFO
Programs: UA1k 3.00mm, AA ex-EXP, Hy Glob, Acc Plt, HH Dia, Onyx Plt, Mar LT Tit, IHG DiAm, RR P, RRA G, BW D
Posts: 2,563
Very nice, esp. the IC Pattaya lounge. Thanks!
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Old Sep 18, 22, 9:19 pm
  #968  
 
Join Date: Oct 2015
Location: Bangkok
Programs: Spire Ambassdor
Posts: 118
Originally Posted by kevino View Post
What other properties in Thailand did you get lounge access? Thanks.
Crowne Plaza Bangkok Lumpini Park
InterContinental Bangkok
Holiday Inn Bangkok
InterContinental Pattaya Resort
Holiday Inn Pattaya
Holiday Inn & Suites Rayong City Centre
InterContinental Hua Hin Resort
InterContinental Koh Samui Resort

InterContinental Phuket Resort
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Old Sep 30, 22, 9:40 am
  #969  
 
Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,507
Originally Posted by HadesNL View Post
Raffles
pointed out that IHG-suite upgradeawards are only applicable on best flex rate bookings for now.
Not on reward nights at the moment.
https://www.headforpoints.com/2022/0...estone-reward/

His quote:You can confirm your suite upgrade by ringing IHG One Rewards 14 days before arrival. If a suite is available for cash, it will be made available for your suite upgrade award. Some hotels are allowed to substitute selected premium rooms to be offered instead of suites, which is fair enough if the room is large.

Reward nights are not eligible for suite upgrades. There is a hope at IHG that this can be changed in the future.

And from loyaltylobby:
https://loyaltylobby.com/2022/06/10/...-june-10-2022/
- suite upgrade awards also on members discount rate
- diamond breakfast at all Kimptons but not at Six Senses
Is this still the case that suite upgrades are not usable on award bookings?
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Old Sep 30, 22, 1:04 pm
  #970  
 
Join Date: Jul 2014
Location: MRY/SFO
Programs: UA Gold; IHG Diamond Ambassador
Posts: 352
Originally Posted by jphripjah View Post
Is this still the case that suite upgrades are not usable on award bookings?
Yes for now that is still the case. Im doubtful it will actually ever change but if it does, it would be great. Have two reservations in London and Paris (IC) next March, both awards stays, so Im going to continue monitoring this.
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Old Sep 30, 22, 2:08 pm
  #971  
Formerly known as newbie elite
 
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador
Posts: 2,582
So are they hoping we forgot about the F&B rewards? Almost 6 months in and nothing is something else!
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Old Sep 30, 22, 2:35 pm
  #972  
 
Join Date: May 2010
Location: Global No longer
Programs: OWS IHG + Accor Diamond, Scandic Top Level
Posts: 721
Originally Posted by Admiral Ackbar View Post
So are they hoping we forgot about the F&B rewards? Almost 6 months in and nothing is something else!
I have a milestone reward to use at 40 nights...Im waiting now for when they are in the UK and working..
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Old Sep 30, 22, 2:40 pm
  #973  
 
Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,507
Originally Posted by Admiral Ackbar View Post
So are they hoping we forgot about the F&B rewards? Almost 6 months in and nothing is something else!
The worst part about it to me is that if you choose the F&B award, the one year expiration clock starts counting down immediately, even though you can't actually use it yet.
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Old Oct 2, 22, 5:08 am
  #974  
 
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 796
I booked a stay on IHG Hotel Indigo in Barcelona, do they offer free breakfast even for chase free night award bookings
happyvoid is offline  
Old Oct 6, 22, 1:38 am
  #975  
 
Join Date: Nov 2010
Posts: 5,215
I now have 15 food and beverage rewards that I can't use and all with the clock ticking.I check semi-regularly with the hotels I am staying at, and no staff have heard anything from IHG regarding these rewards.
I presume given the fact that the year will be ending soon, that these rewards will not be available this year. Anybody have any information on what IHG's plans might be?
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