IHG Program Update March 2022

Old Jun 5, 22, 10:51 am
  #661  
336
 
Join Date: Apr 2013
Posts: 1,195
They don't want to ruin the surprise.

We are unable to share with you the exact date, because it will be our surprise. But I can tell you that it is soon. It may start within the next 4-5 days from now, so keep an eye out for our official announcement.
336 is offline  
Old Jun 5, 22, 10:52 am
  #662  
FlyerTalk Evangelist
 
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 13,295
Originally Posted by 336 View Post
They don't want to ruin the surprise.
... talk about tone-deafness...
Smiley90 is offline  
Old Jun 5, 22, 7:09 pm
  #663  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX MPO GO (=SPH), IHG Spire Amb, Hertz 5*, Accor, Hilton, National
Posts: 5,606
Originally Posted by stimpy View Post
If you read the updated T's and C's, as I did just now, the word "breakfast" does not appear. I assume that means it is not yet an IHG benefit as of today.
You have to go here: https://www.ihg.com/content/ihg/hote.../2nd-page.html

Old or new benefits are only listed here, not in the T&C themselves, but this page is referenced in the T&C. It can be regarded as an annex of the T&C.
ernestnywang is offline  
Old Jun 6, 22, 2:47 am
  #664  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, LH, QR, SV, TK
Posts: 15,435
Originally Posted by 336 View Post
They don't want to ruin the surprise.

Quote:
We are unable to share with you the exact date, because it will be our surprise. But I can tell you that it is soon. It may start within the next 4-5 days from now, so keep an eye out for our official announcement.
I'm not sure playful cuteness is a sensible tone to aim for in replying to enquiries.
IAN-UK is offline  
Old Jun 6, 22, 5:00 am
  #665  
 
Join Date: Apr 2016
Programs: BAEC, Flying Club, HHonors, Gold Passport, IHG Rewards, Le Club Accor, Club Carlson
Posts: 242
Originally Posted by 336 View Post
They don't want to ruin the surprise.
Yeah, this is obviously them struggling to get the owners to play ball, similar to how the couldn't get any extra Spire benefits. Imo, they made a bit of a power play with the Diamond announcement - unlike Spire which they were vague about - but left themselves with a bit of a leeway in regards to the date of implementation as they knew they'll have a fight on their hands. Wouldn't surprise me if the benefits announced for Diamond were pretty much what was initially intended for Spire but they re-packaged it to try and get it through by letting members know what they can actually expect.
TheWiseOne is offline  
Old Jun 6, 22, 7:17 am
  #666  
FlyerTalk Evangelist
Four Seasons Contributor BadgeMandarin Oriental Contributor Badge
 
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,034
Originally Posted by ernestnywang View Post
You have to go here: https://www.ihg.com/content/ihg/hote.../2nd-page.html

Old or new benefits are only listed here, not in the T&C themselves, but this page is referenced in the T&C. It can be regarded as an annex of the T&C.
A legal minded person would tell you that your page is only marketing. The only source of truth are the T's and C's. And the T's and C's do not reference that page as an annex. I expect the T's and C's will be updated once the program is officially active. Or at least that is the way a normal business would operate.
stimpy is offline  
Old Jun 6, 22, 12:21 pm
  #667  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX MPO GO (=SPH), IHG Spire Amb, Hertz 5*, Accor, Hilton, National
Posts: 5,606
Originally Posted by stimpy View Post
A legal minded person would tell you that your page is only marketing. The only source of truth are the T's and C's. And the T's and C's do not reference that page as an annex. I expect the T's and C's will be updated once the program is officially active. Or at least that is the way a normal business would operate.
I find your comment insulting.

Sure, the word "Annex" does not appear on the page, but the URL itself says it is the 2nd page of the T&C (https://www.ihg.com/content/ihg/hote.../2nd-page.html).

The T&C page itself (https://www.ihg.com/content/us/en/cu...care/member-tc) referenced this page on Article 47 of the old rule:
As a Member of the Program, you may be entitled to special services and benefits at IHG hotels. Benefits and services may change from time to time and may vary by hotel, country, and geographical region. Click here for more information and to view the benefits chart. Most benefits, including Member-exclusive rates, are available only for Members who book their hotel reservations through IHG’s websites (including mobile sites), the IHG app, IHG’s central reservations office, or at an IHG hotel’s front desk. Member-exclusive rates are not available at Six Senses Hotels Resorts Spas.
and Article 26 of the new rule

Member Benefits: As a Member of the Program, you may be entitled to special services and benefits at IHG hotels. Benefits and services may change from time to time and may vary by hotel, country, and geographical region. Click here for more information and to view the benefits chart. Most benefits are only available to Members who book their hotel reservations through IHG’s websites (including mobile sites), the IHG App, IHG WeChat mini program, IHG Customer Care, or directly with an IHG branded hotel.
Your legal mind is different than mine. I do not see how the 2nd page would not be construed similarly to an annex of the T&C.
ernestnywang is offline  
Old Jun 6, 22, 1:13 pm
  #668  
FlyerTalk Evangelist
Four Seasons Contributor BadgeMandarin Oriental Contributor Badge
 
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,034
Originally Posted by ernestnywang View Post
I find your comment insulting.
If legal interpretation and judgements are insulting to you, then prepare for a lot of insults in your life. The law is the law, per the jurisdiction you are engaged in. There is a reason T's and C's exist.
stimpy is offline  
Old Jun 6, 22, 1:18 pm
  #669  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX MPO GO (=SPH), IHG Spire Amb, Hertz 5*, Accor, Hilton, National
Posts: 5,606
Originally Posted by stimpy View Post
If legal interpretation and judgements are insulting to you, then prepare for a lot of insults in your life. The law is the law, per the jurisdiction you are engaged in. There is a reason T's and C's exist.
I believe I have provided sufficient justification. You provided no reason why your interpretation and judgements prevail. You cannot say your mind is the legal mind, and mine not.
ernestnywang is offline  
Old Jun 6, 22, 3:19 pm
  #670  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, IHG Spire Amb/Kimpton IC, Hilton Diamond
Posts: 5,688
In any case, the T&Cs only matter so long as IHG is willing to enforce them against individual properties. So let’s see how this rollout continues this month.
336 likes this.
dw is offline  
Old Jun 6, 22, 3:34 pm
  #671  
 
Join Date: Aug 2017
Location: SAN
Posts: 1,191
I would respectfully request the T&C conversation(s) between users go to private messages please. They seem to be getting tense, are getting off topic and really providing no value to most of us.

TD
ARR72, strickers, Akoz and 1 others like this.
Traveler Dave is offline  
Old Jun 7, 22, 4:23 am
  #672  
 
Join Date: Dec 2016
Location: WAW
Programs: SQ(*G), A3(*G), LH(*S); Marriott Titanium, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,319
Originally Posted by 336 View Post
Good question.
But they did: "early this June 2022."
Is that the Christian calendar or the Islamic calendar?
yurtripper is offline  
Old Jun 7, 22, 7:49 am
  #673  
 
Join Date: Aug 2013
Posts: 7,971
As a data point - at Hotel Indigo Warsaw this weekend just gone, breakfast offered for whole stay as one of the Diamond amenity options at check-in without me having to ask at all. Decent upgrade too. Good experience overall.

Main negative, as so often the case, is no bill received by email despite asking. Was charged the correct rate anyhow.

ETA: To answer @Keefy-boy 's query below, this was a cash stay. However my guess is the amenity offer at least would have been the same on points.
Keefy-boy and yurtripper like this.

Last edited by Ldnn1; Jun 8, 22 at 1:01 pm
Ldnn1 is offline  
Old Jun 7, 22, 8:12 am
  #674  
 
Join Date: Aug 2012
Posts: 574
From my email communication with the hotels regarding breakfast for Diamonds:
Intercontiental Danang Sun Peninsula: already in effect
Intercontiental Hanoi Westlake: 06/08
Intercontiental Nha Trang: 06/08
ernestnywang likes this.
asdfghjk is offline  
Old Jun 7, 22, 8:18 am
  #675  
 
Join Date: Oct 2005
Programs: ICH Platinum Royal Ambassador Member, SPG Gold, Honnors Silver, Delta
Posts: 100
Stayed at Holiday Inn wall street NYC on 6-1 to 6-2. Absolutely no diamond benefits offered. I finally asked about an upgrade and the women at the desk said oh you want an upgrade? and then gave me a room on a higher floor🤣. When I asked about the welcome amenity or the breakfast she said no we don't do that, and when I pushed she seemed to be ignorant about the whole thing. In the morning I asked the front desk again about breakfast and the guy said no we don't have free breakfast you should of stayed a the HI express they have free breakfast? Total lack of any courtesy. After getting home I called the Diamond support line, that's another whole joke. They make you enter you IHG # and then text you a code, which I never got. Took forever but I finally got a live person in reservations to answer, and she listened and transferred me to Guest relations, where we started all over again. After which she open a case, that she claimed would get upper management involved and said I'd definitely here from the hotel with resolution within 48 hours, Still not heard anything 4 days later.
tiebomber is offline  

Thread Tools
Search this Thread