Kimpton St Honoré Paris Master Thread

Old Jun 24, 22, 4:10 pm
  #46  
 
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Originally Posted by HadesNL View Post
Oh... that is indeed a sign that it is not meant to be.
It gives a vibe that they don't care for your reservation at all.
I would switch to a different hotel to evade the agony if no solution can be found in time.
I love the Indigo across the street. Unfortunately, they're sold out.

I asked IHG about the Diamond room guarantee. Shocking. No one got back to me. I'm not saying the "guarantee" is iron clad, as there are some exclusions. But, no surprise, IHG can't do the simple things right.
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Old Jun 25, 22, 11:30 am
  #47  
 
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I think I’m very happy that I stayed at the IC over the road last time , can you swap ?
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Old Jun 25, 22, 12:07 pm
  #48  
 
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Originally Posted by ninjalad View Post
I think I’m very happy that I stayed at the IC over the road last time , can you swap ?
Also sold out.
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Old Jun 25, 22, 12:51 pm
  #49  
 
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I filed a BBB complaint against IHG.

Guest assistance refuses to find a room for me elsewhere. The town is booked and they won't make any calls to hotels to see if they have inventory on hold they can release.
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Old Jun 25, 22, 1:37 pm
  #50  
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Originally Posted by alextrips View Post
Spent 3 nights here last month. Booked through bconstentino @ liveluxe.
We got double upgraded into a lovely junior suite with a great view of the eiffel.

Here are some pics. Have fun in Paris.
The Room

Goyard bags comes as Welcome Amenity? 😉
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Old Jun 27, 22, 10:27 pm
  #51  
 
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Oh, look who re-classified all their rooms at the link I posted above and keeps playing games?

There's now a "city single" which used to be an essential room-type, so now they can claim "essential rooms" are upgrades.

The "deluxe" category disappeared.

"Junior Suites" are now "specialty suites" and exempt from upgrades.

Last edited by saaveraward; Jun 28, 22 at 11:47 am
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Old Jun 28, 22, 11:14 am
  #52  
 
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Good to know , I’ll stick to the IC . I have to say it seems a very short term plan because regular visitors to Paris will not return!
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Old Jun 29, 22, 5:47 am
  #53  
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I'm now at this hotel which is completely sold out this week. I booked King Essential and at check in they said no upgrade. I reminded them the for IC an upgrade is guaranteed. They offered me a drink at the bar while they looked into the options. But in the end there simply is no better room for me. They apologized and offered to buy dinner which is a nice gesture.

And while the room is small, it seems very well equipped.
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Old Jun 29, 22, 8:20 am
  #54  
 
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After guest relations said they would call me with a resolution in a certain window, no one called.

I called today and was passed around to 6 people in 45 minutes. The manager said the only thing they have the power to do is contact the hotel.

I said I wouldn't stay there if you paid me. They don't respond to you. They don't respond to me. They're trying to rip me off and they know it. What do you want me to do at that point? You need to walk me and find me a room in Paris. They said no. I told them to F off and canceled both my Chase cards.

bye bye IHG

Last edited by saaveraward; Jun 29, 22 at 9:50 am
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Old Jun 29, 22, 10:27 am
  #55  
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I forgot to mention I found in my room a full bottle of Arbois wine and a plate of nice fruit and desserts. Also a hand-written welcome card.

I went down to the social hour at the bar and had a couple of glasses of Chardonnay along with some cashews and olives.

And they gave me a 10 Euro bar card.

All in all its not a huge set of benefits, but still a lot nicer than many other hotels offer.

Over in the Le Grand thread I complimented the soundproofing job they did with the renovation. But this hotel with it's totally new façade build, is amazingly sound proofed. My room is facing the boulevard and I can't hear anything going on outside. Not even scooters.
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Last edited by stimpy; Jun 29, 22 at 10:34 am
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Old Jul 7, 22, 3:17 am
  #56  
 
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FYI for non-suite rooms:

The Essential is now the City Room

The Deluxe is now the Essential

The Premium stays the Premium.
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Old Jul 7, 22, 8:35 am
  #57  
 
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So, I'm taking one for the team.

The hotel finally got in touch with me and repeatedly apologized for the lack of communication.

There really aren't any other options (IHG or otherwise) in the luxury range available during my stay dates, so I agreed to stay there against my better judgment.

I'm a big Kimpton fan, so I'll go in with an open mind in that respect and see what happens and just hope for a peaceful stay.

Still canceled my IHG credit cards and won't do a mattress run or renew ambassador for '23.
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Old Jul 7, 22, 9:03 am
  #58  
 
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Originally Posted by saaveraward View Post
So, I'm taking one for the team.

The hotel finally got in touch with me and repeatedly apologized for the lack of communication.

There really aren't any other options (IHG or otherwise) in the luxury range available during my stay dates, so I agreed to stay there against my better judgment.

I'm a big Kimpton fan, so I'll go in with an open mind in that respect and see what happens and just hope for a peaceful stay.

Still canceled my IHG credit cards and won't do a mattress run or renew ambassador for '23.
It is a nice hotel with friendly staff, all qualms about category gaming aside. I enjoyed a couple of nights there last summer. I had a good time, even though the air con was ineffectual in multiple rooms and the window was broken in my first room, so the staff must have been charming.
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Old Jul 30, 22, 4:07 pm
  #59  
 
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I'll mostly eat my words on this one.

The Suite Collection is pretty spectacular. As one poster said upthread, the soundproofing is excellent. The suite itself has impeccable finishes. The bathroom is enormous and incredible. Especially the shower room. There isn't a single negative thing I could say about the suite. Now, this huge upgrade was a make good from all the pre-arrival drama, so don't expect to be upgraded to one. However, if you are going to spend that type of money in Paris, I'd highly recommend the suite. Some of them have HUGE windows and you can just relax and people watch.

The architecture of the hotel is special.

The lobby staff (reception/concierge) were on point and they're aware of some growing pains and working out the kinks.

Again, will not go for Diamond with IHG next year, but would happily stay here again and book the room category I expect to stay in.
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Last edited by saaveraward; Jul 30, 22 at 4:14 pm
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Old Aug 7, 22, 11:55 am
  #60  
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saaveraward : glad your stay turned out well
For all the agony you have suffered, i think the hotel did wise to treat you to one of their signature suites.
Still many thanks though for the warning about the room category juggling!
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