Old Aug 22, 2019, 8:47 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: beachmouse
A new season and a new IHG Accelerate promotion. Answers to some Frequently Asked Questions below:


For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)

For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.

An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)

'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')

At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.


Other than the tasks for redeeming points and point + cash reservations, tasks are generally very stackable. Enjoy the game of figuring out how to get the most out of the least amount of nights and money.

Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com

The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.

Some offers require booking within the promotion period in addition to staying during the promotion period.

Registration & dashboard link:


https://www.ihg.com/content/gb/en/offers/accelerate3
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New Accelerate Promotion (Sept 01, 2019 - Dec 31, 2019)

Old Jan 4, 2020, 11:51 pm
  #256  
 
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 919
Originally Posted by Andrew_G
I have exactly the same problem, for a stay from Saturday 21st December to Monday 23rd. It should also trigger the completion bonus. I was planning to give it a few more days before chasing it up.
The fine print on that Accelerate clearly stated that a single stay long enough to cover 2 Saturday nights would get credit for two Saturday stays, yet I had a stay that did that and my Accelerate was only credited for one Saturday. Obviously someone had been sloppy with the programming of the IHG computer.

For me it was no matter because eventually I had enough Saturday stays anyway, but someone else may have gotten burned.
jn in ca is offline  
Old Jan 6, 2020, 8:23 am
  #257  
 
Join Date: Sep 2012
Location: IAH
Posts: 418
Originally Posted by aidy
I emailed them and i had the same... but less points than expected (so i queried this, pending reply)
Where did you find an email address? When I choose help I get redirected to the virtual agent. I'd rather not call them based on past experience.
Slickw is offline  
Old Jan 6, 2020, 9:43 am
  #258  
 
Join Date: Sep 2015
Location: Peterborough, UK
Programs: BA Silver; IHG Spire; Avis P+; Global Entry
Posts: 1,505
Originally Posted by Slickw
Where did you find an email address? When I choose help I get redirected to the virtual agent. I'd rather not call them based on past experience.
Its
[email protected]
aidy is offline  
Old Jan 6, 2020, 10:19 am
  #259  
Vay
 
Join Date: Feb 2014
Programs: Hilton Diamond, Marriott Titanium, IHG Plat.
Posts: 49
I had to contact the live chat help to get my achievement points posted. It was instantly credited to my account. Last task finished on December 21st.
Vay is offline  
Old Jan 7, 2020, 5:04 am
  #260  
 
Join Date: Sep 2015
Location: Peterborough, UK
Programs: BA Silver; IHG Spire; Avis P+; Global Entry
Posts: 1,505
to close up on my one.. i have repeated mails as they have credited my first stay as the second stay ( one night in a CP compared to 5 nights in a IC).

They have finally fixed this and all points posted
aidy is offline  
Old Jan 7, 2020, 10:55 am
  #261  
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Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,205
I sent them an e-mail, receiving a reply the next day that the achievement points were in my account. However, it seems as though they are buried in a stay from last March!
Points Scrounger is offline  
Old Jan 7, 2020, 12:23 pm
  #262  
 
Join Date: Oct 2009
Posts: 5,041
Originally Posted by Points Scrounger
I sent them an e-mail, receiving a reply the next day that the achievement points were in my account. However, it seems as though they are buried in a stay from last March!
They added the points for the achievement bonus manually, the total has gone up with the right amount, but nothing has changed during the 365days that the account shows.
(no new post, nothing buried in old post)
Hannibal Lecter is offline  
Old Jan 7, 2020, 10:40 pm
  #263  
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Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,205
Originally Posted by Hannibal Lecter
They added the points for the achievement bonus manually, the total has gone up with the right amount, but nothing has changed during the 365days that the account shows.
(no new post, nothing buried in old post)
I may have been wrong, as I can't see any other way that a relatively cheap one-night stay earned 42000 points otherwise? All I could think of is that those are two completion bonuses lumped in together from different accelerates?
Points Scrounger is offline  
Old Jan 8, 2020, 12:59 am
  #264  
 
Join Date: Feb 2011
Location: EU
Programs: *A Gold, IHG Rewards Diamond Amb, Radisson Gold
Posts: 74
Originally Posted by Hannibal Lecter
They added the points for the achievement bonus manually, the total has gone up with the right amount, but nothing has changed during the 365days that the account shows.
(no new post, nothing buried in old post)
Same here
Uglook is offline  
Old Jan 12, 2020, 1:10 pm
  #265  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,691
So where is the new Accelerate?
FFlash is offline  
Old Jan 12, 2020, 1:56 pm
  #266  
 
Join Date: Jan 2017
Posts: 123
I also haven't found the 2020 Points Reward Night Increases, which I usually end up announcing on FlyerTalk.
Usually posted in the first week of January; with the actual point increases taking place from either now or some point towards the end of January.
I hope this isn't suggesting they are imminently moving to 'variable' reward rates depending on the cash room rate for that particular day.

Accelerate at least can be explained by the 4x points promotion overlap.
Lionheart is offline  

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