Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Jan 30, 2016, 1:43 pm
#106
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
I found something strange tonight.
Is it the end of the first night free ?
Or it is an old advertise or a new coming soon...
Is it the end of the first night free ?
Or it is an old advertise or a new coming soon...
Jan 30, 2016, 4:07 pm
#107
Join Date: Aug 2014
Posts: 84
Thank you for confirming my suspicions. After reading the response from mitpat474, I assumed it may be something typical for non-US customers - hence why I've never experienced it before. Likely just a mistake I'm sure, and yes, it was remedied within minutes with a quick email.
Jan 31, 2016, 4:46 pm
#112
Join Date: Jul 2011
Location: Melbourne
Programs: Velocity Gold
Posts: 1,069
New situation to me, has anyone had previous experience with this?:
I had a BRG stay last Sunday which was not adjusted prior to my arrival. As per my past experiences and all accounts that I've read, this should result in a check automatically being mailed within 3-4 weeks after the stay.
Just a few minutes ago, however, I received an email from the BPG department saying that since they were unable to adjust my stay (five days ago) that they would reimburse me through a bank transfer. The email goes on to ask for the "guest information" (my name and mailing address), my bank's information and address, and then my bank account and routing numbers.
Has anyone had this experience in the past?
Update: Right before posting this I messaged back that I wasn't comfortable sending my banking information through unsecured email and asked to be reimbursed via check. Within minutes they responded back that they would be mailing a check to my address on file.
I had a BRG stay last Sunday which was not adjusted prior to my arrival. As per my past experiences and all accounts that I've read, this should result in a check automatically being mailed within 3-4 weeks after the stay.
Just a few minutes ago, however, I received an email from the BPG department saying that since they were unable to adjust my stay (five days ago) that they would reimburse me through a bank transfer. The email goes on to ask for the "guest information" (my name and mailing address), my bank's information and address, and then my bank account and routing numbers.
Has anyone had this experience in the past?
Update: Right before posting this I messaged back that I wasn't comfortable sending my banking information through unsecured email and asked to be reimbursed via check. Within minutes they responded back that they would be mailing a check to my address on file.
Feb 1, 2016, 3:59 pm
#113
Join Date: Aug 2014
Posts: 84
A bit OT but as a foreigner can someone please explain to me the US aversion to Internet banking? Cheques (Checks) hardly exist in Australia any more except for official bank cheques used to buy a house or similar large purchase. It must create so much more unneeded processing cost. On the same point we generally happily share internet banking details by email etc. here.
Feb 1, 2016, 8:50 pm
#114
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Per the program Terms and Conditions, to be eligible for a Valid Claim a guest must: “Complete a valid room booking with the lowest available price (room rate) on any IHG website for any IHG branded hotel using the ‘Best Available Rate Search.
Since the rate of EUR 70.20 under IHG Rewards Club Advance Rate has been verified to be the lowest available price on IHG website during the verification process, it needs to be booked by the guest in order to qualify for the Guarantee.
Since the rate of EUR 70.20 under IHG Rewards Club Advance Rate has been verified to be the lowest available price on IHG website during the verification process, it needs to be booked by the guest in order to qualify for the Guarantee.
Feb 1, 2016, 9:05 pm
#115
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,398
Feb 6, 2016, 10:16 am
#119
Join Date: Nov 2012
Posts: 1,083
IHG BPG cheating and validating my claim but adjusting my one night reservation to 2 nights without notifying me (!). Additionally my reservation was for 2 rooms, and they will only give the first room free, regardless of not having this anywhere in terms and conditions. I understand they want to prevent abuse, but then they should explicitly state that only the first room will be given free. And they should not adjust my reservation without telling me.
Feb 6, 2016, 10:58 am
#120
Join Date: Nov 2012
Posts: 1,083
So I cancelled the reservation and made another one for the same date, this time for 1 room, but they declined my claim because I have already had one successful claim for that date.... that's regardless of the fact that that reservation has been cancelled. In the past, I have never been declined for that reason. They really don't want to give me a free night. I think they should seriously do away with the best price guarantee, because it is becoming more and more pathetic by the minute 
Last edited by DealAddict; Feb 6, 2016 at 11:45 am