Apr 17, 17, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Feb 10, 16, 3:05 pm
#152
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,697
I made a refundable booking and they matched a non-refundable rate.
Not sure if they changed my booking to non-refundable.
Seems to be a lot harder to find cheaper rates, though.
Not sure if they changed my booking to non-refundable.
Seems to be a lot harder to find cheaper rates, though.
Feb 10, 16, 9:04 pm
#155
Join Date: Sep 2012
Posts: 583
Has anyone actually got them to send you their proof? I clearly found a lower rate but they are claiming they cannot see it and sent me this:
I requested it three times and have been denied the first two times for them to send me their screenshots.
EDIT: Five requests and now they've just started pasting the same boilerplate response back to me. At least they are responding quickly?
That’s the reason why we capture screenshots of the lower rate available on both IHG and third party site at the time of our verification. This is part of our verification process to ascertain that we have supporting documents to attest the result of our validation.
EDIT: Five requests and now they've just started pasting the same boilerplate response back to me. At least they are responding quickly?
Last edited by tys90; Feb 10, 16 at 9:42 pm
Feb 10, 16, 10:23 pm
#157
Join Date: Sep 2012
Posts: 583
Yes and they reply with their standard we do not accept screenshots. I'd just like to see them actually provide proof they aren't seeing the rate I am. It should be easy if they document it like they say they do but they refuse.
Feb 10, 16, 10:24 pm
#158
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,402
IHG denied a legitimate BRG claim from me because I booked a rate that was "hold until 6 PM/no credit card guarantee." They stated because I did not guarantee the rate with my credit card that it was disqualified from the BRG. The rate on the third party site (Hotels.com) also matched the IHG rate after they sent my denial but the discrepancy stayed for the 2-3 days that my claim was "processing."
I don't want to be too harsh on IHG. After all, the thousands of points they award just for mailing in some envelopes...
I don't want to be too harsh on IHG. After all, the thousands of points they award just for mailing in some envelopes...
Feb 11, 16, 12:07 am
#159
Join Date: Dec 2009
Location: ANC
Posts: 5,413
Submitted a claim on OTA X with a rate of 430, where IHG was 489. 1 hour later, OTA X's rate increased to 530 - denied. Submitted a different property on same OTA, rate was 902 where IHG was 960. 1 hour later, OTA rate was 1002, denied.
Now is it possible the rates just happen to go up whenever I submit? Maybe, but...
Now is it possible the rates just happen to go up whenever I submit? Maybe, but...
Feb 11, 16, 3:38 am
#161
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
Is someone having trouble with an answer to his claims ?
I never get a reply to my claim.
I contacted the BPG team and they inform by email that they have no claim from my email...
It seems very strange to me. I believe more in a way not to validate it.
Also I have something with one hotel. They always cancel my reservation. This was last week. The hotel cancelled the reservation without informing me. And BPG inform me that I cancel so I can not have the claim verified...
This week I tried the same hotel during the night so no cancellation from them but no answer to the claim. And the morning booking cancelled^^
It starts to be very annoying.
I never get a reply to my claim.
I contacted the BPG team and they inform by email that they have no claim from my email...
It seems very strange to me. I believe more in a way not to validate it.
Also I have something with one hotel. They always cancel my reservation. This was last week. The hotel cancelled the reservation without informing me. And BPG inform me that I cancel so I can not have the claim verified...
This week I tried the same hotel during the night so no cancellation from them but no answer to the claim. And the morning booking cancelled^^
It starts to be very annoying.
Feb 11, 16, 8:59 am
#162
Join Date: Jul 2008
Posts: 1,064
I am going to be writing a detailed post regarding my experience soon and sharing it with the FT community, as well as mailing copies to the UK and U.S. headquarters. I had been hoarding IHG points for vacations, etc, but I am at a point where I am going to use them up as fast as I can, cancel the IHG credit card and finally put my money where my mouth is and leave this wretched program. As far as I am concerned, any company that acts like this towards its customers doesn't deserve another cent from me. The BRG is an absolute joke and is nothing more than window dressing - and the secretive nature of the team (only available via e-mail and then it's a different person responding each time) only adds to the impression that I get of this being a complete crock of crap.
At least I was able to cancel my "non-refundable" rate thanks to a very nice hotel manager.
At least I was able to cancel my "non-refundable" rate thanks to a very nice hotel manager.
Feb 11, 16, 4:08 pm
#164
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
But for a claim after two days no reply and by email they inform me they have no claim from me. So it's maybe the same for you
Feb 12, 16, 1:04 am
#165
Join Date: Dec 2009
Location: ANC
Posts: 5,413
Submitted a claim on OTA X with a rate of 430, where IHG was 489. 1 hour later, OTA X's rate increased to 530 - denied. Submitted a different property on same OTA, rate was 902 where IHG was 960. 1 hour later, OTA rate was 1002, denied.
Now is it possible the rates just happen to go up whenever I submit? Maybe, but...
Now is it possible the rates just happen to go up whenever I submit? Maybe, but...
