Any luck getting expired points reinstated?
Jun 20, 2016, 3:09 pm
#1
Original Poster
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
Any luck getting expired points reinstated?
Has anyone had any luck in getting expired points reinstated under the (apparently new) expiration policy?
I had absolutely no idea that expiry had been implemented -- for some reason, I haven't received a single email from IHG since a stay in January of 2015.
I realize I don't have much claim to loyalty, given a 16 month gap between stays -- but am curious whether it's worth at least asking. I have been Platinum several times in the past, and probably have never before gone 6 months without an IHG stay of some sort.
I had absolutely no idea that expiry had been implemented -- for some reason, I haven't received a single email from IHG since a stay in January of 2015.
I realize I don't have much claim to loyalty, given a 16 month gap between stays -- but am curious whether it's worth at least asking. I have been Platinum several times in the past, and probably have never before gone 6 months without an IHG stay of some sort.
Jun 22, 2016, 12:19 am
#3
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Has anyone had any luck in getting expired points reinstated under the (apparently new) expiration policy?
I had absolutely no idea that expiry had been implemented -- for some reason, I haven't received a single email from IHG since a stay in January of 2015.
I realize I don't have much claim to loyalty, given a 16 month gap between stays -- but am curious whether it's worth at least asking. I have been Platinum several times in the past, and probably have never before gone 6 months without an IHG stay of some sort.
I had absolutely no idea that expiry had been implemented -- for some reason, I haven't received a single email from IHG since a stay in January of 2015.
I realize I don't have much claim to loyalty, given a 16 month gap between stays -- but am curious whether it's worth at least asking. I have been Platinum several times in the past, and probably have never before gone 6 months without an IHG stay of some sort.
It is almost 3months on from when points probably purged by IHG, so I don't think they will be sympathetic.
I seem to recall HH members losing Hilton points calling Hilton and they were asked to make n nights of stays first and then they got points back.. Probably cheaper to purchase points at $10/1k than recover by making new stays.
Jun 23, 2016, 10:17 am
#4
Original Poster
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
To update everyone, I contacted them via an online chat and they reinstated the points (I had about 100k). They did note that they limit reinstatements to once every five years -- so apparently there is a policy of some sort in place.
Sep 14, 2016, 6:56 am
#7
Join Date: Sep 2006
Posts: 413
hoping I will be similarly lucky...I just requested points to get reinstated as around 240k got wiped due to my inactivity (work related of 24 months). I am about to resume the old style travel patterns and would be royally disappointed to lose all those points.
Sep 14, 2016, 4:20 pm
#8
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,264
The opinion check-in survey program rather sucks as an earner of significant points, but if you DQ from a survey there, it's currently 5 points and resets your mosr recent activity day to the current day.
https://www.opinioncheckin.com/en
https://www.opinioncheckin.com/en
Sep 14, 2016, 7:17 pm
#9
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Plus you'll almost double your points with the signup bonus.
Feb 8, 2017, 4:34 pm
#12
Join Date: May 2010
Programs: UA, AA ,FB, Marriott, Enterprise,Amex
Posts: 82
they are telling me they wont reinstate my points and I missed the expiration by a day! I guess my stay was not qualifying because of the rate I got.
Last edited by jondabomb; Feb 8, 2017 at 5:02 pm
Jun 13, 2017, 11:17 am
#13
Join Date: Jun 2017
Programs: Ihg
Posts: 4
do you remember where you contacted them for the online chat?
I realized yesterday that my 80k+ points are all gone. I called the customer service 800 number, i was transferred to tree layers with no help. All of them telling me there nothing that can be done. Very upsetting!
Jun 13, 2017, 12:57 pm
#15
Original Poster
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
Hello @dtremit,
do you remember where you contacted them for the online chat?
I realized yesterday that my 80k+ points are all gone. I called the customer service 800 number, i was transferred to tree layers with no help. All of them telling me there nothing that can be done. Very upsetting!
do you remember where you contacted them for the online chat?
I realized yesterday that my 80k+ points are all gone. I called the customer service 800 number, i was transferred to tree layers with no help. All of them telling me there nothing that can be done. Very upsetting!
https://www.ihg.com/rewardsclub/content/us/en/home
and scroll to the bottom, there's a link that says "Need help?" that directs you to a virtual assistant. That says it can get you a live agent if needed, and looks sort of familiar.
Also, make sure you're calling the Rewards Club customer service number, not the main one.