Old Aug 24, 2015, 5:34 am
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Last edit by: Middle_Seat
IHG Accelerate Fall / End of year promotion 2015

Stay dates 1 September 2015 and 31 December 2015, inclusive.

Offer page: http://www.ihg.com/content/us/en/off...ffer/dashboard

FAQ:

Q: Is there any way to change to different offers?
A: No.

Q: Can the same stay count towards multiple offers?
A: Yes, as long as it meets the terms of the individual offers, it will count for all of them. The same stay can count towards staying once, staying more, staying at a brand, staying on a weekend, booking with the app, paying with the credit card, and so on.

Q: Really? Seems too easy.
A: Yes, really.

Q: Do Cash and Points rates count as qualifying stays/nights?
A: No. Neither do award nights.

Q: How long does it take for completed items to show on the dashboard?
A: Various posters say their activities took 1 to 14 days to show.

Q: For "Change Your View" offer, can I stay at the same Holiday Inn more than once?
A: No, the stays must each be at different hotels to count separately.

Q: For "Change Your View" offer, does Holiday Inn Express count as a Holiday Inn?
A: No, Holiday Inn Express and Holiday Inn are different brands.

Q: For "Discover Our Brands" offer, can I count both Holiday Inn Express and Holiday Inn separately?
A: Yes, Holiday Inn Express and Holiday Inn are different brands.

Q: For "Eat, Drink and Earn" offer, must the food and beverage spend amount be a single transaction?
A: No, you can spread the spend amount across multiple transactions and multiple stays, to achieve the required total.


Q: If check in is in August, but check out is on September 1, will that count at all?
A: It appears that checkouts on September do not qualify.

Q: If check in is in August, but check out is after September 1, will that count at all?
A: No, check in must be Sept 1 or later. For stays starting in August and ending September 2 or later, it appears the September 1st and onward nights do count (e.g. Aug xx to Sep 3 = 2 nights).

Q: Do I need to make my reservations after September 1?
A: No, you can book now, or use bookings from before the promo was announced, as long as the stays are consumed starting Sept 1.


Terms and Conditions (as of 8/24/15):
You must be an IHG® Rewards Club member and must register your member number in advance to participate in “Accelerate” ("Promotion"). Upon Registration, members will be presented with the opportunity to earn at least 50,000 bonus points upon completion of all offers presented. Members will be awarded bonus points listed for each individual Promotional offer ("Offer") after completing the requirements of each individual Offer. Each Offer must be completed between 1 September 2015 and 31 December 2015 (both dates inclusive) ("Registration"). The bonus points earned through individual Offers can be used for redemption opportunities toward Reward Nights, merchandise and other redemption opportunities. See individual Offers for the specific terms and conditions per Offer type. A Stay is defined per IHG® Rewards Club Membership Terms and Conditions as one night or consecutive nights at the same hotel, regardless of frequency of check-in/out (“Stay”). A Stay constitutes a “Qualifying Stay” when member pays qualifying rates, which include most business and leisure rates at InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, EVEN®or HUALUXETM hotels worldwide. Bonus points are not issued for Non-Qualifying Room Rates or Non-Qualifying Stays. “Non-Qualifying Room Rates” or “Non-Qualifying Stay” include the following: any stay at a Kimpton Hotel, net wholesale individual and group rate, certain package rates, employee discount rate, friends and family rate, crew rate, special discounted contract rates, seasonal worker/crew rate, 50% travel club discount rate, travel industry discount rate, distressed passenger rate, IHG® Rewards Club Reward Nights/Airline Hotel Reward rate, rates booked through third party web sites, complimentary hotel Stays and any other rates not defined as a Qualifying Room Rate at IHG’s sole discretion. Only one room per member per Qualifying Stay will be awarded the applicable bonus points. Each Promotion Offer of bonus points is available only once to each member. No retroactive bonus points will be awarded for Stays prior to Registration. Except as otherwise stated in the terms and conditions, please allow up to 2 to 3 weeks for Promotion Offer bonus points to be credited after checkout .This Promotion is subject to standard IHG Rewards Club Membership Terms and Conditions and earning structure, which can be obtained by visiting www.ihgrewardsclub.com. This exclusive Promotion is valid and applies to the original recipient only. IHG reserves the right to remove a member's bonus points or cancel a member’s account if fraudulent use of the Promotion is detected. IHG® Rewards Club reserves the right to cancel, suspend and/or modify the Promotion/Offer at any time with or without notice. IHG reserves the right of final interpretation of this Offer. Members must make any promotional inquiries by 60 days from the end of the campaign promotional period.
NEW Member offer
Stay twice and get a Free Night.

Must be an IHG® Rewards Club member and must register your member number in advance to participate in this Offer. Free Nights earned are applicable only to the room nights and privileges specifically provided by this Promotion and supporting Offers, at IHG’s discretion, and are not comparable with IHG® Rewards Club Reward Night (redeemed by points) or any other room nights. To be eligible for this Offer you must complete a Stay (as defined below), on two separate occasions, throughout the period of 1 September 2015 to 31 December 2015 (inclusive). Free Nights earned from any such Stay, must be redeemed by 31 December 2016. A Stay is defined per IHG Rewards Club Membership Terms and Conditions as one night or consecutive nights at the same hotel, regardless of frequency of check-in/out (“Stay”). A Stay constitutes a “Qualifying Stay” when paying qualifying rates, which include most business and leisure rates. Free Nights are not issued for Stays at the following reduced room rates (Non-Qualifying Room Rates or Non-Qualifying Stay): net wholesale individual and group rate, certain package rates, employee discount rate, friends and family rate, crew rate, special discounted contract rates, seasonal worker/crew rate, 50% travel club discount rate, travel industry discount rate, distressed passenger rate, IHG® Rewards Club Reward Nights/Airline Hotel Reward rate, rates booked through third party web sites, complimentary hotel Stays and any other rates not defined as a Qualifying Room Rate at IHG’s sole discretion. Only one room per member per Stay will be awarded the applicable Free Nights. Free Nights can only be used in IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption of Free Night is subject to availability. The hotel room type provided by the hotels relating to this promotion shall be determined at IHG’s discretion. Free Nights shall be redeemed on first-come and first-served basis. Redemptions must be made 24 hours in advance by logging in to the member account on www.ihgrewardsclub.com. Cancellation or changes must be made 48 hours prior to 6 P.M. of arrival date. Any changes or cancellation after that will be deemed to be a no show, and the Free Night credit will be removed from member's IHG Rewards Club account. Individual hotel’s cancellation policy applies to the use of the Free Night. Cancellation fees apply if cancellation is made outside of the hotel’s cancelation time period. Free Nights cannot be exchanged for cash and are not transferrable in the system to other members and guests. IHG reserves the right to remove a member's Free Night reward or cancel a member’s account if fraudulent use of the Offer is detected. IHG Rewards Club reserves the right to cancel, suspend and/or modify the Promotion/Offer at any time with or without notice. IHG reserves the right of final interpretation of this Offer.
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IHG Accelerate End of year promotion (2015)

Old Jan 17, 2016, 9:06 am
  #1051  
 
Join Date: Sep 2015
Posts: 13
Funnily enough I had trouble with the HIX Sheffield (which is across the bridge/car park from the HI Sheffield, it's an unusual setup there) posting for my Accelerate 2015 targets. Thankfully sorted by IHG CS with just one e-mail, the stay was in early October though so I suppose I shouldn't be impressed that my points were posted in mid-January!
hideyourarms is offline  
Old Jan 17, 2016, 10:45 am
  #1052  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Originally Posted by adobbing
I think I've now found out why the bonus for using the visa card didn't trigger;

Despite paying for the stay at the Holiday Inn Sheffield with the visa card in November, when I checked back on my IHG rewards visa statement I realised that the transaction shows up as travel.
It has only earned points at 1 point per £ rather than 2 points per £ that it should of earned as an IHG Hotel.

Presumably this is why it never triggered the bonus?

I now need to go to Barclays and get them to correct, anybody know the best way of doing this?
I thought you might have hit the nail on the head with the reason for not getting double points, but after checking my statement, the only stay I did get double points for still just said 'travel'
Saral is offline  
Old Jan 17, 2016, 11:15 am
  #1053  
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Join Date: Mar 2007
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Posts: 1,727
Originally Posted by Saral
I thought you might have hit the nail on the head with the reason for not getting double points, but after checking my statement, the only stay I did get double points for still just said 'travel'
I was reading on another thread about the premium black Visa card, that many stays at IHG don't attract the double points.
It was easy for me to check as this was the only transaction using the card.

I'm convinced that's why it didn't trigger the bonus!
adobbing is offline  
Old Jan 18, 2016, 9:19 am
  #1054  
 
Join Date: Nov 2010
Posts: 5,669
I just called IHG about my wife's account (Spire Ambassador).She needed 2 stays booked with the IHG app.1 posted as non qualifying.She retro claimed the points and stay,but then it didn't trigger the 2600 bonus points and the 18000 for completing accelerate 2015.They just added the points while I held,no question.Pity they couldn't do that first time,but at least she has them now.
rapidex is offline  
Old Jan 18, 2016, 9:52 am
  #1055  
Hilton Contributor Badge
 
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,727
Slightly off topic but, does anybody know when you upgrade from the standard to the premium black Visa card, how long before IHG action the upgrade to platinum status?
adobbing is offline  
Old Jan 18, 2016, 4:00 pm
  #1056  
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Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,727
Originally Posted by hideyourarms
Funnily enough I had trouble with the HIX Sheffield (which is across the bridge/car park from the HI Sheffield, it's an unusual setup there) posting for my Accelerate 2015 targets. Thankfully sorted by IHG CS with just one e-mail, the stay was in early October though so I suppose I shouldn't be impressed that my points were posted in mid-January!
I think the same outfit runs both hotels, when I chased missing points the gu that responded had both holiday inn and holiday inn express logos on his email signature.
I think the bill from the Holiday Inn Royal Victoria had "beck Conroy consulting" on the bottom.
adobbing is offline  
Old Jan 18, 2016, 11:35 pm
  #1057  
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Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,805
Originally Posted by rapidex
I just called IHG about my wife's account (Spire Ambassador).She needed 2 stays booked with the IHG app.1 posted as non qualifying.She retro claimed the points and stay,but then it didn't trigger the 2600 bonus points and the 18000 for completing accelerate 2015.They just added the points while I held,no question.Pity they couldn't do that first time,but at least she has them now.
same here....i called last week & was told to wait for upto a month....called back again today & the agent added the points while i was on hold....
Keyser is online now  
Old Jan 19, 2016, 9:12 am
  #1058  
 
Join Date: Sep 2011
Posts: 5
I have contacted IHG by phone, email and chatted regarding missing points from this (Accelerate) promotion. I have provided everything short of my blood type. This has been going on since November. Does anyone have any other suggestion?

I given documented proof of stays and chase app.

Please note this was sent in December
This the response I received
Hi Thank you for bringing this matter to our attention. Foremost, we sincerely apologize for the delay of response as we are experiencing high email volume than normal. In this situation, please forward the email confirmation you received from Chase including the date. Once verified, we will make the necessary adjustments in your account. We apologize for the inconvenience. If we can be of any further assistance, please let us know. Happy holidays! Sincerely, Camille Customer Care Representative
melodiers is offline  
Old Jan 19, 2016, 10:08 am
  #1059  
 
Join Date: Nov 2010
Posts: 5,669
My dashboard for accelerate 2015 now shows complete.waiting for 46000 points to hit my account.
rapidex is offline  
Old Jan 19, 2016, 10:11 pm
  #1060  
 
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,693
Originally Posted by melodiers
I have contacted IHG by phone, email and chatted regarding missing points from this (Accelerate) promotion. I have provided everything short of my blood type. This has been going on since November. Does anyone have any other suggestion?

I given documented proof of stays and chase app.

Please note this was sent in December
This the response I received
Hi Thank you for bringing this matter to our attention. Foremost, we sincerely apologize for the delay of response as we are experiencing high email volume than normal. In this situation, please forward the email confirmation you received from Chase including the date. Once verified, we will make the necessary adjustments in your account. We apologize for the inconvenience. If we can be of any further assistance, please let us know. Happy holidays! Sincerely, Camille Customer Care Representative
call Makati, and ask for a supervisor^
Tim O'Brien is offline  
Old Jan 19, 2016, 11:27 pm
  #1061  
 
Join Date: Nov 2010
Posts: 5,669
46000 points hit my account overnight.That was quick.
rapidex is offline  
Old Jan 20, 2016, 1:31 am
  #1062  
 
Join Date: Nov 2011
Posts: 328
I got 6K points overnight for my 2015 promotion although the dashboard has been saying it was completed for around a week before.
steve1975l is offline  
Old Jan 20, 2016, 5:22 am
  #1063  
 
Join Date: Oct 2009
Posts: 5,041
Originally Posted by Hannibal Lecter
My dashboard has been updated except a stay beginning Dec 31.
T&Cs say ...31 December 2015 (both dates inclusive)
This is still missing
Hannibal Lecter is offline  
Old Jan 20, 2016, 9:42 am
  #1064  
Used to be garyjr316
 
Join Date: Feb 2011
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Posts: 800
My wife's account has had 2 of the 3 items mark as completed. Everyone except the use a IHG credit card to book... Does this take longer than other items to post? Once that 3rd one post we'll get the 40K bonus points. Guess I could just call.. that seems to possibly get the ball rolling.
Dad to GO is offline  
Old Jan 20, 2016, 11:54 am
  #1065  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Originally Posted by Dad to GO
My wife's account has had 2 of the 3 items mark as completed. Everyone except the use a IHG credit card to book... Does this take longer than other items to post? Once that 3rd one post we'll get the 40K bonus points. Guess I could just call.. that seems to possibly get the ball rolling.
It shouldn't but it has been

When did the amount go on the card?
Saral is offline  

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