Old Aug 24, 2015, 5:34 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Middle_Seat
IHG Accelerate Fall / End of year promotion 2015

Stay dates 1 September 2015 and 31 December 2015, inclusive.

Offer page: http://www.ihg.com/content/us/en/off...ffer/dashboard

FAQ:

Q: Is there any way to change to different offers?
A: No.

Q: Can the same stay count towards multiple offers?
A: Yes, as long as it meets the terms of the individual offers, it will count for all of them. The same stay can count towards staying once, staying more, staying at a brand, staying on a weekend, booking with the app, paying with the credit card, and so on.

Q: Really? Seems too easy.
A: Yes, really.

Q: Do Cash and Points rates count as qualifying stays/nights?
A: No. Neither do award nights.

Q: How long does it take for completed items to show on the dashboard?
A: Various posters say their activities took 1 to 14 days to show.

Q: For "Change Your View" offer, can I stay at the same Holiday Inn more than once?
A: No, the stays must each be at different hotels to count separately.

Q: For "Change Your View" offer, does Holiday Inn Express count as a Holiday Inn?
A: No, Holiday Inn Express and Holiday Inn are different brands.

Q: For "Discover Our Brands" offer, can I count both Holiday Inn Express and Holiday Inn separately?
A: Yes, Holiday Inn Express and Holiday Inn are different brands.

Q: For "Eat, Drink and Earn" offer, must the food and beverage spend amount be a single transaction?
A: No, you can spread the spend amount across multiple transactions and multiple stays, to achieve the required total.


Q: If check in is in August, but check out is on September 1, will that count at all?
A: It appears that checkouts on September do not qualify.

Q: If check in is in August, but check out is after September 1, will that count at all?
A: No, check in must be Sept 1 or later. For stays starting in August and ending September 2 or later, it appears the September 1st and onward nights do count (e.g. Aug xx to Sep 3 = 2 nights).

Q: Do I need to make my reservations after September 1?
A: No, you can book now, or use bookings from before the promo was announced, as long as the stays are consumed starting Sept 1.


Terms and Conditions (as of 8/24/15):
You must be an IHG® Rewards Club member and must register your member number in advance to participate in “Accelerate” ("Promotion"). Upon Registration, members will be presented with the opportunity to earn at least 50,000 bonus points upon completion of all offers presented. Members will be awarded bonus points listed for each individual Promotional offer ("Offer") after completing the requirements of each individual Offer. Each Offer must be completed between 1 September 2015 and 31 December 2015 (both dates inclusive) ("Registration"). The bonus points earned through individual Offers can be used for redemption opportunities toward Reward Nights, merchandise and other redemption opportunities. See individual Offers for the specific terms and conditions per Offer type. A Stay is defined per IHG® Rewards Club Membership Terms and Conditions as one night or consecutive nights at the same hotel, regardless of frequency of check-in/out (“Stay”). A Stay constitutes a “Qualifying Stay” when member pays qualifying rates, which include most business and leisure rates at InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, EVEN®or HUALUXETM hotels worldwide. Bonus points are not issued for Non-Qualifying Room Rates or Non-Qualifying Stays. “Non-Qualifying Room Rates” or “Non-Qualifying Stay” include the following: any stay at a Kimpton Hotel, net wholesale individual and group rate, certain package rates, employee discount rate, friends and family rate, crew rate, special discounted contract rates, seasonal worker/crew rate, 50% travel club discount rate, travel industry discount rate, distressed passenger rate, IHG® Rewards Club Reward Nights/Airline Hotel Reward rate, rates booked through third party web sites, complimentary hotel Stays and any other rates not defined as a Qualifying Room Rate at IHG’s sole discretion. Only one room per member per Qualifying Stay will be awarded the applicable bonus points. Each Promotion Offer of bonus points is available only once to each member. No retroactive bonus points will be awarded for Stays prior to Registration. Except as otherwise stated in the terms and conditions, please allow up to 2 to 3 weeks for Promotion Offer bonus points to be credited after checkout .This Promotion is subject to standard IHG Rewards Club Membership Terms and Conditions and earning structure, which can be obtained by visiting www.ihgrewardsclub.com. This exclusive Promotion is valid and applies to the original recipient only. IHG reserves the right to remove a member's bonus points or cancel a member’s account if fraudulent use of the Promotion is detected. IHG® Rewards Club reserves the right to cancel, suspend and/or modify the Promotion/Offer at any time with or without notice. IHG reserves the right of final interpretation of this Offer. Members must make any promotional inquiries by 60 days from the end of the campaign promotional period.
NEW Member offer
Stay twice and get a Free Night.

Must be an IHG® Rewards Club member and must register your member number in advance to participate in this Offer. Free Nights earned are applicable only to the room nights and privileges specifically provided by this Promotion and supporting Offers, at IHG’s discretion, and are not comparable with IHG® Rewards Club Reward Night (redeemed by points) or any other room nights. To be eligible for this Offer you must complete a Stay (as defined below), on two separate occasions, throughout the period of 1 September 2015 to 31 December 2015 (inclusive). Free Nights earned from any such Stay, must be redeemed by 31 December 2016. A Stay is defined per IHG Rewards Club Membership Terms and Conditions as one night or consecutive nights at the same hotel, regardless of frequency of check-in/out (“Stay”). A Stay constitutes a “Qualifying Stay” when paying qualifying rates, which include most business and leisure rates. Free Nights are not issued for Stays at the following reduced room rates (Non-Qualifying Room Rates or Non-Qualifying Stay): net wholesale individual and group rate, certain package rates, employee discount rate, friends and family rate, crew rate, special discounted contract rates, seasonal worker/crew rate, 50% travel club discount rate, travel industry discount rate, distressed passenger rate, IHG® Rewards Club Reward Nights/Airline Hotel Reward rate, rates booked through third party web sites, complimentary hotel Stays and any other rates not defined as a Qualifying Room Rate at IHG’s sole discretion. Only one room per member per Stay will be awarded the applicable Free Nights. Free Nights can only be used in IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption of Free Night is subject to availability. The hotel room type provided by the hotels relating to this promotion shall be determined at IHG’s discretion. Free Nights shall be redeemed on first-come and first-served basis. Redemptions must be made 24 hours in advance by logging in to the member account on www.ihgrewardsclub.com. Cancellation or changes must be made 48 hours prior to 6 P.M. of arrival date. Any changes or cancellation after that will be deemed to be a no show, and the Free Night credit will be removed from member's IHG Rewards Club account. Individual hotel’s cancellation policy applies to the use of the Free Night. Cancellation fees apply if cancellation is made outside of the hotel’s cancelation time period. Free Nights cannot be exchanged for cash and are not transferrable in the system to other members and guests. IHG reserves the right to remove a member's Free Night reward or cancel a member’s account if fraudulent use of the Offer is detected. IHG Rewards Club reserves the right to cancel, suspend and/or modify the Promotion/Offer at any time with or without notice. IHG reserves the right of final interpretation of this Offer.
Print Wikipost

IHG Accelerate End of year promotion (2015)

Old Jan 11, 2016, 8:18 pm
  #1036  
 
Join Date: Nov 2010
Location: Carolina Beach, NC
Programs: Hiltonhonors gold, Priority Club platimum, Club Carlson gold, Marriott gold
Posts: 108
Originally Posted by beggsmoore
Completed my last stay on Dec. 4th for the Change your View protion of the promo. I needed to stay 2 stays at a Holiday Inn including HI resorts and HI Club Vacations. Although my second stay shows up as a qualified stay in my account activity it never showed on my dashboard. I have sent several e-mails but they never address that specific stay. They tell me I got My Achievement Bonus credit for completing 4 out of 5. I know this. I didn't get credit for completing 5 out of 5. Frustrated
This is the response that I recieved for the above. Please help me out on the Terms and Conditions for the Change Your View portion of this promo. I can't find anything on having to stay at 2 different properties except the obscure � -AMER - Comfort Seeker sub offer. As per the sub offer's description, you must stay at 2 different Holiday Inn� stuff that is mentioned in their response. Where was this in the promo offer?

Thank you for taking the time to respond.

I have thoroughly reviewed your account and learned that you did not complete the Change Your View� -AMER - Comfort Seeker sub offer. As per the sub offer's description, you must stay at 2 different Holiday Inn� hotel(s)�including Holiday Inn Resort� and Holiday Inn Club Vacations��and earn 12,000 bonus points. Our records show that you only stayed at one Holiday Inn hotel twice. As such, only one stay will count towards this sub offer.

I sincerely hope this has assisted in clarifying your inquiry. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again. Have a nice day!

Kind regards,
XXXXX
Customer Care Representative
IHG Rewards Club
www.ihgrewardsclub.com

United States & Canada
Phone: 1-888-211-9874
Fax: 1-800-725-8232
Email: [email protected]
beggsmoore is offline  
Old Jan 11, 2016, 9:23 pm
  #1037  
 
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,693
Originally Posted by beggsmoore
This is the response that I recieved for the above. Please help me out on the Terms and Conditions for the Change Your View portion of this promo. I can't find anything on having to stay at 2 different properties except the obscure � -AMER - Comfort Seeker sub offer. As per the sub offer's description, you must stay at 2 different Holiday Inn� stuff that is mentioned in their response. Where was this in the promo offer?

Thank you for taking the time to respond.

I have thoroughly reviewed your account and learned that you did not complete the Change Your View� -AMER - Comfort Seeker sub offer. As per the sub offer's description, you must stay at 2 different Holiday Inn� hotel(s)�including Holiday Inn Resort� and Holiday Inn Club Vacations��and earn 12,000 bonus points. Our records show that you only stayed at one Holiday Inn hotel twice. As such, only one stay will count towards this sub offer.

I sincerely hope this has assisted in clarifying your inquiry. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again. Have a nice day!

Kind regards,
XXXXX
Customer Care Representative
IHG Rewards Club
www.ihgrewardsclub.com

United States & Canada
Phone: 1-888-211-9874
Fax: 1-800-725-8232
Email: [email protected]
just imagining their compliance department in pillow fights with their marketing, a dysfunctional outfit at best
Tim O'Brien is offline  
Old Jan 12, 2016, 12:25 am
  #1038  
 
Join Date: Aug 2010
Location: NYC
Posts: 29
I have no clue how to complete the "Corporate Account Bonus" task, don't know what my negotiated rates are or even how to book them! Stayed once using prepaid rate and posted as 25% completed; the remaining stays I used AAA rates and none of them has triggered this task. Anyone else has similar issue?
VacationCat is offline  
Old Jan 12, 2016, 1:06 am
  #1039  
 
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Originally Posted by beggsmoore
This is the response that I recieved for the above. Please help me out on the Terms and Conditions for the Change Your View portion of this promo. I can't find anything on having to stay at 2 different properties except the obscure � -AMER - Comfort Seeker sub offer. As per the sub offer's description, you must stay at 2 different Holiday Inn� stuff that is mentioned in their response. Where was this in the promo offer?

Thank you for taking the time to respond.

I have thoroughly reviewed your account and learned that you did not complete the Change Your View� -AMER - Comfort Seeker sub offer. As per the sub offer's description, you must stay at 2 different Holiday Inn� hotel(s)�including Holiday Inn Resort� and Holiday Inn Club Vacations��and earn 12,000 bonus points. Our records show that you only stayed at one Holiday Inn hotel twice. As such, only one stay will count towards this sub offer.

I sincerely hope this has assisted in clarifying your inquiry. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again. Have a nice day!

Kind regards,
XXXXX
Customer Care Representative
IHG Rewards Club
www.ihgrewardsclub.com

United States & Canada
Phone: 1-888-211-9874
Fax: 1-800-725-8232
Email: [email protected]
Did the offer say

Two stays at a Holiday Inn or
Stay at two Holiday Inn hotels?

Sound similar but mean two different things completely.

I'm pretty sure change your view was stay at two Holiday Inn hotels, unfortunately it's been discussed many times in this thread and you will not be the only one to be caught out by it. It's also one of the FAQs in the wiki of this thread.

Last edited by chrism20; Jan 12, 2016 at 1:33 am
chrism20 is offline  
Old Jan 12, 2016, 5:25 am
  #1040  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,148
The points from hitting my last milestone finally posted last night; these were based on a stay on December 24. The dashboard isn't reflecting this, but I'll settle for the points posting to my account.
FlyinHawaiian is offline  
Old Jan 12, 2016, 7:19 am
  #1041  
 
Join Date: Oct 2009
Posts: 5,041
My dashboard has been updated except a stay beginning Dec 31.
T&Cs say ...31 December 2015 (both dates inclusive)
Hannibal Lecter is offline  
Old Jan 12, 2016, 9:30 am
  #1042  
 
Join Date: Nov 2010
Location: Carolina Beach, NC
Programs: Hiltonhonors gold, Priority Club platimum, Club Carlson gold, Marriott gold
Posts: 108
Originally Posted by chrism20
Did the offer say

Two stays at a Holiday Inn or
Stay at two Holiday Inn hotels?

Sound similar but mean two different things completely.

I'm pretty sure change your view was stay at two Holiday Inn hotels, unfortunately it's been discussed many times in this thread and you will not be the only one to be caught out by it. It's also one of the FAQs in the wiki of this thread.
It was two Holiday Inn hotels. I'm just trying to find where it states two different Holiday Inns. I will look more but I haven't found it yet. Thanks!!
beggsmoore is offline  
Old Jan 13, 2016, 11:47 pm
  #1043  
 
Join Date: Sep 2011
Location: USA
Posts: 1,179
Originally Posted by Hannibal Lecter
My dashboard has been updated except a stay beginning Dec 31.
T&Cs say ...31 December 2015 (both dates inclusive)
Still waiting for my 12/30 stay to post and get points.
tsmith12 is offline  
Old Jan 14, 2016, 12:23 am
  #1044  
FlyerTalk Evangelist
 
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,177
Originally Posted by beggsmoore
It was two Holiday Inn hotels. I'm just trying to find where it states two different Holiday Inns. I will look more but I haven't found it yet. Thanks!!
To my humble understanding of the English language two HI hotels (plural) are two hotels and is not one hotel.
Flying Lawyer is offline  
Old Jan 14, 2016, 2:51 pm
  #1045  
FlyerTalk Evangelist
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,307
I have all my stays posted but only part of the stays registered into my dashboard.
nacho is offline  
Old Jan 14, 2016, 8:17 pm
  #1046  
 
Join Date: Jan 2013
Posts: 26
[QUOTE=chrism20;25982643]
Originally Posted by rrohio

Skype them and insist on speaking with a supervisor or manager straightaway. Make sure you have the reference number to hand for the query from the email as that will speed things up.

Make sure you stress that it is totally unacceptable the responses thus far and that you should not need to phone for something as trivial.
Just to update my status:

Stayed 26-27 Dec
Point posted 30 Dec

Emailed IHG Care : which says i need 4 stay for the second free night obviously they dont know anything about the loyalty program

Email IHGRewardCLub : Replied 3 days ago to verify details

Second free night posted yesterday 14 Jan (Manually i guess) as my dashboard is still showing 75% completed.
dlhy is offline  
Old Jan 15, 2016, 1:05 pm
  #1047  
FlyerTalk Evangelist
 
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,556
Originally Posted by beggsmoore
It was two Holiday Inn hotels. I'm just trying to find where it states two different Holiday Inns. I will look more but I haven't found it yet. Thanks!!
In the wiki at the top of this thread.

Sorry, I think you're out of luck on this one.
swag is offline  
Old Jan 16, 2016, 7:28 am
  #1048  
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Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,726
I think I've now found out why the bonus for using the visa card didn't trigger;

Despite paying for the stay at the Holiday Inn Sheffield with the visa card in November, when I checked back on my IHG rewards visa statement I realised that the transaction shows up as travel.
It has only earned points at 1 point per £ rather than 2 points per £ that it should of earned as an IHG Hotel.

Presumably this is why it never triggered the bonus?

I now need to go to Barclays and get them to correct, anybody know the best way of doing this?
adobbing is offline  
Old Jan 16, 2016, 12:34 pm
  #1049  
 
Join Date: Aug 2010
Posts: 149
My dashboard finally updated over night for my 4th stay of the promotion period (was a Dec 28th stay). Now just waiting for the 2nd free night to post.
mberlew is offline  
Old Jan 17, 2016, 5:33 am
  #1050  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Originally Posted by adobbing
I think I've now found out why the bonus for using the visa card didn't trigger;

Despite paying for the stay at the Holiday Inn Sheffield with the visa card in November, when I checked back on my IHG rewards visa statement I realised that the transaction shows up as travel.
It has only earned points at 1 point per £ rather than 2 points per £ that it should of earned as an IHG Hotel.

Presumably this is why it never triggered the bonus?

I now need to go to Barclays and get them to correct, anybody know the best way of doing this?
There is a message us facilty on Barclaycard website, tell them they will look into it and credit the points in a few days, if u have had more ihg stays I'd check the points for those, I've only ever had one stay post points correctly ie 2 instead of 1 per £
Saral is offline  

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