Ambassador Programme Information

Old Jan 30, 2017, 9:34 pm
  #211  
 
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,591
The new part about not getting club access....

If your room upgrade is to a "Club" room and your original room didn't have club access, do you still get club access, or just the room?
Hipplewm is offline  
Old Jan 31, 2017, 2:57 am
  #212  
 
Join Date: Apr 2007
Posts: 394
I just renewed my ambassador yesterday.

I expected it to be until 02/2018, but seems to be until 01/2018.
Welcome mail says 02/2018, online account says 01/2018.

What should be the correct end month?
daruda is offline  
Old Jan 31, 2017, 3:40 am
  #213  
 
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,394
I actually had the exact opposite. Upgraded a few days ago and the welcome message said through 2/2018. Online it says through 3/2018
moe8555 is offline  
Old Jan 31, 2017, 2:23 pm
  #214  
 
Join Date: Feb 2011
Location: Bloomington, IL
Programs: AA Plat, IHG Plat Amb
Posts: 61
Originally Posted by Hipplewm
The new part about not getting club access....

If your room upgrade is to a "Club" room and your original room didn't have club access, do you still get club access, or just the room?
Only the room, if there is much of a difference. The club has been called out as -not- a benefit of (non Royal) Ambassador. And I have seen they stick to that.

If I can, I just book the club room and get the upgrade from there. When the club room is too high of a level/price, I pick the nicest room I can justify (with a decent upgrade one level after) and then consider paying the upsell for club. I find the club price is too often more than the difference between the room rate with club and the one just below it though. Which is why I book club if I can.

If you have time, you can also email the hotel and ask them the club upsell price and that can help in your decision process. Often you can find that info here as someone else has already inquired. Just search for the hotel thread.
Lenflyer64 is offline  
Old Feb 19, 2017, 3:32 am
  #215  
 
Join Date: Feb 2016
Posts: 3
Originally Posted by Stealthmode
Normally when you booked while being logged into IHG.com the second person charge will have dissapeared from your final confirmation. If not, just mention it at check-in and you will be reimbursed at check-out if you don't have any incidentals exceeding the extra person charge. No need to worry about this, you'll be fine.

Does the single rate for double occupancy benefit apply when booking 1 double queen room for 3 people? Would I enter on the booking form 2 guests even if there will be 3 of us staying (i.e. I pay for 2 people and the additional guest surcharge for the 3rd person is waived)? I'm thinking about staying at the IC Wellington, which quotes a 75 NZD 3rd guest fee when booking through their website, so if this would indeed be waived, then enrolling in the Amb. programme would make good sense...

And regarding the guaranteed upgrade, does this also include suites? For example, if I book a 2 bed deluxe room at the IC Wellington (which seems to be the only room category below a suite that can accommodate 3 adults) would I then get a guaranteed upgrade to a suite or does the hotel have a way of wriggling out of this?
collectpoints is offline  
Old Feb 19, 2017, 5:27 am
  #216  
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,123
Originally Posted by collectpoints
Does the single rate for double occupancy benefit apply when booking 1 double queen room for 3 people? Would I enter on the booking form 2 guests even if there will be 3 of us staying (i.e. I pay for 2 people and the additional guest surcharge for the 3rd person is waived)? I'm thinking about staying at the IC Wellington, which quotes a 75 NZD 3rd guest fee when booking through their website, so if this would indeed be waived, then enrolling in the Amb. programme would make good sense...

And regarding the guaranteed upgrade, does this also include suites? For example, if I book a 2 bed deluxe room at the IC Wellington (which seems to be the only room category below a suite that can accommodate 3 adults) would I then get a guaranteed upgrade to a suite or does the hotel have a way of wriggling out of this?
I had a stay at Le Grand, triple occupancy, club room. I entered 3 people, the 3rd guest was not included in the rate shown, but an additional fee mentioned in the rate description (for the extra bed) which appeared also in the confirmation text as far as I remember.

Checking also non club rooms, the basic rate was the same for 1, 2 or 3 persons per room, but a certain room size was necessary to be able to book for 3, from superiour on. Standard rooms here were only for max. 2 persons so they did not appear on the list when entering 3 people.

Upgrade was to a deluxe or larger club room. I never got an upgrade to a suite as Amb except a studio room at IC Vienna. Never heart that a suite upgrade is guaranteed to Ambassadors.
submonte is offline  
Old Feb 19, 2017, 7:40 am
  #217  
 
Join Date: Feb 2007
Location: Amsterdam&Stuttgart& Edinburgh
Programs: IC Amb.,FB,Hertz,Sixt
Posts: 779
I have always had upgrades to suites if that is the next category of room. The exception is for signature/named suites for are not in the upgrade inventory. Sometimes a hotel will offer these but that tends to be for regular guests
ninjalad is offline  
Old Feb 19, 2017, 8:51 am
  #218  
 
Join Date: Feb 2017
Programs: BAEC IHG
Posts: 63
What'a best way to complain? I just had my first stay as an ambassador. I got no upgrade- if anything based on the ifo on hotels website might have been a down grade. No fruit in the room. Only thing I got was drinks voucher which I would have got for being an ordinary platinum anyway.
Lewis Watson is offline  
Old Feb 19, 2017, 9:14 am
  #219  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Originally Posted by Lewis Watson
What'a best way to complain? I just had my first stay as an ambassador. I got no upgrade- if anything based on the ifo on hotels website might have been a down grade. No fruit in the room. Only thing I got was drinks voucher which I would have got for being an ordinary platinum anyway.
- to the hotel directly.

what property was it? Was it a cash or reward night?
Mauibaby2008 is offline  
Old Feb 19, 2017, 10:51 am
  #220  
 
Join Date: Feb 2017
Programs: BAEC IHG
Posts: 63
IC Dublin cash booking
Lewis Watson is offline  
Old Feb 20, 2017, 6:54 am
  #221  
 
Join Date: Jan 2014
Location: AMS
Programs: FB Platinum PA; IHG Diamond Ambassador
Posts: 307
Originally Posted by Lewis Watson
What'a best way to complain? I just had my first stay as an ambassador. I got no upgrade- if anything based on the ifo on hotels website might have been a down grade. No fruit in the room. Only thing I got was drinks voucher which I would have got for being an ordinary platinum anyway.
Did you complain during your stay?
Carel1 is offline  
Old Mar 5, 2017, 10:56 pm
  #222  
 
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,206
Originally Posted by steve1975l
I just renewed my membership so I can get the 10% back in points offer. I renewed my membership early and now have an expiry of Jan 2018 so I was wondering when the 12 months starts?
I have the same question. My Ambassador expires end of April. But I have quite a few reward nights booked end of March/early April. I will renew Amb early paying the $200 if it means getting the extra 10% points back on my upcoming stays.

I did call & ask the rep. She told me the 10% would be effective when I "enroll"; I kept correcting her (4-5) times that I'm not enrolling I'm renewing. Needless to say I'm wary of her answer. I also asked do the rewards nights have to actually be booked after the "re-enrollment" to be eligible for 10% back, and she said yes. (I had read somewhere here booking has to be after re-enrollment.) So I will need to cancel & rebook some award nights after I renew.
Steph58 is offline  
Old Mar 5, 2017, 11:42 pm
  #223  
 
Join Date: Dec 2013
Location: SFO
Posts: 514
Hi all,

Just learning about this AMB program now. I'm planning a stay at the IC Hong Kong, Singapore and possibly Sydney. Anyone have experience in this properties with AMB status? Hoping for a Harbour view at the IC HK...not sure how feasible that is.
emofeng is offline  
Old Mar 6, 2017, 11:07 pm
  #224  
 
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,612
Originally Posted by emofeng
Just learning about this AMB program now. I'm planning a stay at the IC Hong Kong, Singapore and possibly Sydney. Anyone have experience in this properties with AMB status? Hoping for a Harbour view at the IC HK...not sure how feasible that is.
I've stayed at the IC HK (and also the IC Grand Stanford in Hong Kong) and the Sydney IC as a Plat Amb.

At the ICHK, I got the fruit basket and a minor room upgrade (not harbor view). In fact, plain old AMB status will not get you a Harbor view room from multiple FT reports.

At the Sydney IC, I got a minor room upgrade, fruit, and a bottle of the hotel-brand red wine.

Both hotels are very popular, and don't need to hand out freebies over and above the bare minimum required by the terms of the Amb program. When in HK, I actually prefer the IC Grand Stanford over the ICHK because of the high-rise construction surrounding the hotel. That and the fact that there's some sport bars across the street from the Grand Stanford. ICHK is over-rated IMHO.
Bowgie is offline  
Old Mar 7, 2017, 9:13 am
  #225  
 
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,206
Watch Out

Decided to renew my Ambassador membership online, clicked on the $200 option. Up pops a message about service issues and to call. When I call, the rep tells me your cc didn't go through. Strange no clue why that would be, but I gave her another card and all is good. After I hung, up went to my email and see the confirmation of membership renewal from IHG. However, right below that is a message from my (first) cc company that a fraud alert has my card on hold. What triggered it--a $20,000 charge from IHG Ambassador Renewals!!!! Thank you cc company--have never in my life charged anything near that amount. It's not like we type in $200 and accidently added a few more 0's. You click on the little circle.

So my suggestion for renewals, call IHG--don't do it online.
Steph58 is offline  

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