Somebody else's Champagne in the room... What would you do?
 

We checked into an Intercontinental today. Had a few issues initially, when the room was not available after being told that it was. We then didn't get informed when the room became available.

Anyway, despite being promised an upgraded room with a great view, we got a pokey room with a view of the hotel air conditioning units. The worst thing was that we were next to a service door that was constantly in use, and slamming so hard that things shook in the room. It was happening every 30 seconds.

I complained and we got promised a new room. The new room is actually a club room. But...

There is a bottle of Champagne, and a note addressed to somebody else. There is also a 'goodie bag' containing another half bottle of champagne, and various other things. It's obvious that whoever had the room booked originally had canceled. I actually think that everything has been here for a night already (the ice for the champagne had melted and the water was room temperature).

So, what do we do? My idea is to get some fresh ice and crack on :)

Is there ANY other possible course of action?

I'd take a sip

I never read these notes, impossible for me to see that it was for somebody else.

Thank the hotel for providing champagne for all your troubles but complain bitterly that the ice had already melted and the champagne was too warm? :D

HTB.

I got someones birthday cake at the IC Grand Stanford a few years back. I told them about it, but they said to keep it.

What note? ;) Service recovery right? :)

I stayed at the IC Berchtesgaden last year and had made individual one night reward bookings for 2 rooms to retain some flexibility in my schedule (you can't modify points bookings later online and award inventory may be used up).

Anyways, as RA back then I got a welcome gift (some sweets / pastries) and a bottle of Austrian red wine. Fine for the first night, but on the second day they brought a new bottle and gift so I told them about it so that they can stop it (yeah silly me right :)). Well while overall a great hotel I found staff don't communicate well with each other and are slow to respond / get back on customer queries (YMMV). So of course the wine kept coming every day of my stay with glasses and all piling up.

I gave up to correct them and my mother took a case (6 bottles) of Austrian red home and we drank one bottle while there. Did I feel bad about it, not at all.

Enjoy.;)

Since it is clearly for someone else ( given the note ) , then I would contact the reception and let them know about the situation.

Too late. Hic!

:)

I agree with letting reception know, but only after drinking the bottle yourself. ;) It's nice to tell them in any case so they can send another bottle to the intended recipient.

However when we came back to our IC suite late at night after dinner and found not only the bottle of Champagne, but the bed and bath strewn with fresh rose petals, I thought by that time it was just too late for them to rush to Mr. Abdul Azziz's suite to redo it all again. :)

You should be ashamed of yourself for those few moments you hesitated. Outrageous. :D

Clearly the staff got your name wrong on the note. DYKWIA !!!

It would have been quite wrong for you to let this go to waste or unappreciated. Think of all those starving people. Do the right thing. You know it makes sense. Drink the wine and when done put the remnants outside someone elses suite/room so as not to confuse anyone at the hotel. It isn't fair to cause uneccessary confusion. If you really must, let the reception know they spelt your name severely wrong - "but thanks - it was a kind and thoughtful way of apologising".

:)

I literally laughed out loud when I saw this.

Dave, I'll bet you miss out on all sorts of fun.:D

Ask the front desk to connect you to Mr who-ever-was-on-that-letter... while taking a sip?

Drink it immediately, of course!