All the "Holiday Inn xxxxx" count as "HI" except "HIX", which is a separate brand.


Has anybody gotten credit for "Spend it to get it" by using their Chase IHG/PC credit card? I've booked and completed 2 stays with that card and have gotten no credit for either. Both my stays are recognized except for "Spend it to get it" and "Book with IHG".

have your chase monthly statement close yet for those charged, that is when you get posted points for "spend it to get it"

Is it possible that we are discussing 2 completely different Big Win challenges in this thread ? Neither of which is posting in a timely manner.

Some posters have referred to a "Book with IHG" challenge.

The challenge I received is referred to as the "IHG mobile app booking" offer.

Here is the link to the T and C's for my mobile app challenge;

https://bigwin.ihg.com/amer/us/en/te...ring14_DEFAULT

I have the same problem. Everything else has credited but not this promo. Seems like a lot of us haven't gotten any credit, so there are enough of us that make me think it is done back end error that will ultimately be fixed.

I had a stay at Indigo Newcastle last month, booked via priorityclub.com, and it's posted against the 'mobile' task in BW

I had a stay at HIX Inverness last week, booked via my iPhone App, and although the 'brand' has posted in BW the 'mobile' one hasn't.

Now I'm well and truly confused

And those T&C you linked (which are the same as mine) have the murky language:
Which is why I keep referring to it as the "so-called" mobile booking app.

Btw, I've also been told by Customer Service that even though my task is called Mobile App, I can book on ihg.com using a normal computer and satisfy the task. (This was after I called and complained that their Android 2.3 apps can't run on my Andriod 2.2 phone.)

The issue is that we don't know whether the T&Cs are to be believed (or even how a phrase like "web app" is supposed to be read!), we don't know whether CS is to be believed, and we'd rather use real data points, but there aren't any, because no matter which promo people have and how they booked, it's not posting yet for 99% of the people.

Agree completely ! And also agree that the language is murky at best. Murky language seems to be pretty much standard practice for many of the hotel promos.

The good news I suppose is that there are almost 3 months left in this promotion. Hopefully IHG will get their IT working properly, or at very least release some sort of official statement clarifying some of the issues that we are having difficulty with.

Otherwise IHG are going to create some very ill will for themselves. Which would seem to me to be the exact opposite of what a promotion is supposed to achieve !

One of my offers under the getaway offer which requires a resort stay still does not pull up the list of hotels and the rewards club agents have no idea whats going on just say they have sent it to the relevant department to correct the same.

Not yet. 1st stay was 1 day after last close. Guess I'll have to wait a week or so.

One of my challenges for the Big Win is to stay at 2 different Holiday Inn locations. I have an upcoming stay at the Holiday Inn Club Vacations resort in Las Vegas. Will this count towards one of my Holiday Inn stays? Does anyone have firsthand experience with this posting?

Thanks!

Staybridge requirements
 

I have "Home-like comforts
Stay at 2 Staybridge Suites® hotels and earn 4,800 points"

Does this have to be different hotels?

Yes, 2 different ones.

Just got off the phone with IHG Rewards Customer Service Centre in the Philippines regarding the BIG WIN's 'Book with IHG' challenge not working. This was a follow-up call.

They acknowledged that the stays are not posting but could not state when the problem would be resolved. They stated that they were 'working on it'. It was a frustrating conversation.

They also repeated a promise to fix my spouse's account manually within 5 days so that she can complete the BIG WIN. We'll see if that actually happens.

mxm135 :)

Yes - it should count. I had the same challenge. My first stay was with a standard HI, and my second stay was with HI Club Vacations Resort in Myrtle Beach. Both stays counted for this challenge for me, and I show this challenge completed on the Big Win site with the points to show for it.

I'm just waiting to hear back from IHG Rewards on the status of my "IHG mobile app" challenge.

post #736 on this very page answers your question