Oct 21, 2013, 10:05 pm
Last edit by: lwildernorva
Per the PC T&C
For any IHG property, including the ones listed below, it's a good idea to check the IHG app for additional bonus point packages. For whatever reason, the IHG website does not always include all points packages that can be found in the app.
Arizona
Holiday Inn Express Hotel & Suites : Oro Valley - Tucson North (10,000 points)
California
Holiday Inn Hotel & Suites : Anaheim - Fullerton (10,000 points)
Holiday Inn Hotel & Suites : Anaheim (1 Blk/Disneyland) (11,000 points) [Currently Gone]
Holiday Inn : Anaheim - Resort Area (10,000 points) [Currently Gone]
Holiday Inn Express : Calexico (10,000 points, 2 night min.)
Holiday Inn Express : Colton - Riverside North (10,000 points)
Holiday Inn : Los Angeles - Intl Airport (10,000 points & BF for 2)
Holiday Inn Express Hotel & Suites : Los Angeles Airport Hawthorne (11,000 points)
Holiday Inn : Oakland - Airport (10,000 points per stay)
Holiday Inn Express : Oceanside (10,000 points)
Holiday Inn : Oceanside Camp Pendleton Area (10,000 points)
Holiday Inn : Ontario Airport (10,000 points)
Holiday Inn Express Hotel & Suites : San Diego - Escondido (10,000 points)
Holiday Inn Express : San Diego - Encinitas - Cardiff Beach Area (10,000 points)
Holiday Inn Express : San Diego - La Mesa (Sdsu Area) (10,000 points)
Holiday Inn : San Diego - Mission Valley (10,000 points)
Holiday Inn : San Francisco - Civic Center (10,000 points) [Currently Gone]
Holiday Inn : Santa Ana - Orange Co. Arpt (10,000 points)
Holiday Inn Express Hotel & Suites : Simi Valley (10,000 points per night)
Colorado
Staybridge Suites : Denver International Airport (10,000 points - not elite qualifying)
District Of Columbia
InterContinental : The Willard Washington D.C. (10,000 points)
Florida
Hotel Indigo : Ft Myers Dtwn River District (10,000 points, 2 night min.)
Holiday Inn Express Hotel & Suites : Inverness (10,000 points, 2 night min.)
Holiday Inn Express Hotel & Suites : Silver Springs - Ocala (10,000 points)
Holiday Inn Express: Largo-Clearwater FL (10,000 points)
Holiday Inn Express: Clearwater East/Icot Ctr, Clearwater FL (10,000 points)
Crowne Plaza : South Beach - Z Ocean Hotel (10,000 points, 2 night min.)
Illinois.
Crowne Plaza : Chicago Magnificent Mile (10,000 points, 2 night min.)
Crowne Plaza : Lombard Downer's Grove (10,000 points, 2 night min.)
Holiday Inn Hotel & Suites : Chicago - Midway Airport (10,000 points) [Currently Gone]
Holiday Inn Express Hotel & Suites : Chicago O'Hare (10,000 points) [Currently Gone]
Holiday Inn Express Hotel & Suites : Chicago - Midway Airport (10,000 points)[Currently Gone]
Holiday Inn Express : Chicago - Magnificent Mile (10,000 points) [Currently Gone]
Holiday Inn Express : Chicago NW - Arlington Heights (10,000 points)
Holiday Inn Express : Rolling Mdws - Schaumburg Area (10,000 points) [Currently Gone]
Holiday Inn Express : Chicago - Schaumburg (10,000 points) [Currently Gone]
Minnesota
Crowne Plaza Suites : Msp Airport - Mall Of America (10,000 points)
Crowne Plaza : St. Paul - Riverfront (10,000 points)
Holiday Inn : Minneapolis Airport SE - Eagan (10,000 points)
Holiday Inn Express Hotel & Suites : St. Paul - Woodbury (10,000 points per night)
Montana
Holiday Inn : Bozeman (10,000 points)
Nevada
Holiday Inn Express Hotel & Suites : Henderson (10,000 points, 2 night min.)
New York
Hotel Indigo : Brooklyn (10,000 points or 25,000 points)
Holiday Inn Express : New York - Manhattan West Side (10,000 points, 2 night min.)
Even Hotel : New York - Times Square South (10,000 points, 2 night min.)
Oregon
Crowne Plaza : Portland - Lake Oswego (10,000 points)
Pennsylvania
Holiday Inn Express & Suites : Pittsburgh - Pittsburgh Airport (10,000 points)
South Dakota
Holiday Inn : Rapid City - Rushmore Plaza (10,000 points)
Texas
Holiday Inn : Dallas - Richardson (10,000 points)
Holiday Inn Express Hotel & Suites : Plano East (10,000 points)
Holiday Inn Express Hotel & Suites : Dallas - North Tollway (N Plano) (10,000 points, 2 night min., first avails Dec)
Crowne Plaza : Houston River Oaks (10,000 points)
Crowne Plaza : Houston - Near Sugarland (10,000 points)
Holiday Inn : San Antonio - Dtwn (Market Sq) (10,000 points)
Holiday Inn Hotel & Suites: San Antonio - Northwest (10,000 points)
Holiday Inn Express : San Antonio - Airport (10,000 points)
Holiday Inn Express Hotel & Suites : San Antonio Rivercenter Area (10,000 points)
Holiday Inn Express Hotel & Suites : San Antonio NW Near Sea world (10,000 points)
Virginia
Holiday Inn Hotel & Suites : Alexandria - Historic District (10,000 points)
Washington
Holiday Inn Express Hotel & Suites : Seattle - Sea-Tac Airport (10,000 points)
Holiday Inn Express & Suites : Sequim (10,000 points)
Wisconsin
Crowne Plaza : Milwaukee Airport (10,000 points, 2 night min.)
Holiday Inn Hotel & Suites : Milwaukee Airport (10,000 points) [Currently Gone]
Holiday Inn Express Hotel & Suites : Milwaukee Airport (10,000 points)
Canada
Holiday Inn : Toronto Downtown Centre (10,000 points, 2 night min.)
InterContinental : Toronto Yorkville (10,000 points)
Jamaica
Holiday Inn SunSpree Resort : Montego Bay All-Inclusive (10,000 points, 5 night min.) [Currently Gone]
Singapore
Crowne Plaza Changi Airport (4,000 points per stay)
Thailand
InterContinental : Hua Hin Resort (10,000 points, 2 night min.) [Currently Gone]
InterContinental : Samui Baan Taling Ngam Resort (10,000 points, 2 night min.) [Currently Gone]
China
Crowne Plaza, Beijing Zhongguancun (5000 per stay)
Crowne Plaza, Beijing Lido (5000 Bonus Points per stay & Breakfast)
InterContinental Beijing Financial Street (5000 Bonus Points per stay & Breakfast)
Crowne Plaza, Century Park Shanghai (5000 Bonus Points per stay & Breakfast)
Indigo, Shanghai On The Bund (Add 5000 Bonus Points per stay)
Crowne Plaza, Foshan (5000 Bonus Points per stay)
Crowne Plaza, Guangzhou City Centre (5000 Bonus Points per stay)
HI Guangzhou Airport Zone, (4000 w Breakfast)
Points for Elite Status – For purposes of determining Elite status, IHG® Rewards Club points are classified as either Qualifying Points or Non-Qualifying Points. Points earned from Qualifying Rates paid for hotel stays, spend on IHG® Rewards Club credit cards, select partner activity, IHG® Rewards Club Bonus Points Packages, and Qualified Spend through IHG® Business Rewards are considered Qualifying Points and are counted towards Elite status. A Qualifying Rate includes the following: non-discounted rate, standard corporate rate, worldwide sales negotiated rate, national/regional/local government rate and specified leisure rates as confirmed by the IHG reservation system. All other point earning transactions, including points earned from IHG® promotions, Elite status bonuses, activation bonuses or select promotions offered through IHG® Rewards Club credit cards, select partner promotions, point vouchers, point purchases, point transfers, and point deposits, will be considered Non-Qualifying Points and will not be counted towards Elite status.
Arizona
Holiday Inn Express Hotel & Suites : Oro Valley - Tucson North (10,000 points)
California
Holiday Inn Hotel & Suites : Anaheim - Fullerton (10,000 points)
Holiday Inn Hotel & Suites : Anaheim (1 Blk/Disneyland) (11,000 points) [Currently Gone]
Holiday Inn : Anaheim - Resort Area (10,000 points) [Currently Gone]
Holiday Inn Express : Calexico (10,000 points, 2 night min.)
Holiday Inn Express : Colton - Riverside North (10,000 points)
Holiday Inn : Los Angeles - Intl Airport (10,000 points & BF for 2)
Holiday Inn Express Hotel & Suites : Los Angeles Airport Hawthorne (11,000 points)
Holiday Inn : Oakland - Airport (10,000 points per stay)
Holiday Inn Express : Oceanside (10,000 points)
Holiday Inn : Oceanside Camp Pendleton Area (10,000 points)
Holiday Inn : Ontario Airport (10,000 points)
Holiday Inn Express Hotel & Suites : San Diego - Escondido (10,000 points)
Holiday Inn Express : San Diego - Encinitas - Cardiff Beach Area (10,000 points)
Holiday Inn Express : San Diego - La Mesa (Sdsu Area) (10,000 points)
Holiday Inn : San Diego - Mission Valley (10,000 points)
Holiday Inn : San Francisco - Civic Center (10,000 points) [Currently Gone]
Holiday Inn : Santa Ana - Orange Co. Arpt (10,000 points)
Holiday Inn Express Hotel & Suites : Simi Valley (10,000 points per night)
Colorado
Staybridge Suites : Denver International Airport (10,000 points - not elite qualifying)
District Of Columbia
InterContinental : The Willard Washington D.C. (10,000 points)
Florida
Hotel Indigo : Ft Myers Dtwn River District (10,000 points, 2 night min.)
Holiday Inn Express Hotel & Suites : Inverness (10,000 points, 2 night min.)
Holiday Inn Express Hotel & Suites : Silver Springs - Ocala (10,000 points)
Holiday Inn Express: Largo-Clearwater FL (10,000 points)
Holiday Inn Express: Clearwater East/Icot Ctr, Clearwater FL (10,000 points)
Crowne Plaza : South Beach - Z Ocean Hotel (10,000 points, 2 night min.)
Illinois.
Crowne Plaza : Chicago Magnificent Mile (10,000 points, 2 night min.)
Crowne Plaza : Lombard Downer's Grove (10,000 points, 2 night min.)
Holiday Inn Hotel & Suites : Chicago - Midway Airport (10,000 points) [Currently Gone]
Holiday Inn Express Hotel & Suites : Chicago O'Hare (10,000 points) [Currently Gone]
Holiday Inn Express Hotel & Suites : Chicago - Midway Airport (10,000 points)[Currently Gone]
Holiday Inn Express : Chicago - Magnificent Mile (10,000 points) [Currently Gone]
Holiday Inn Express : Chicago NW - Arlington Heights (10,000 points)
Holiday Inn Express : Rolling Mdws - Schaumburg Area (10,000 points) [Currently Gone]
Holiday Inn Express : Chicago - Schaumburg (10,000 points) [Currently Gone]
Minnesota
Crowne Plaza Suites : Msp Airport - Mall Of America (10,000 points)
Crowne Plaza : St. Paul - Riverfront (10,000 points)
Holiday Inn : Minneapolis Airport SE - Eagan (10,000 points)
Holiday Inn Express Hotel & Suites : St. Paul - Woodbury (10,000 points per night)
Montana
Holiday Inn : Bozeman (10,000 points)
Nevada
Holiday Inn Express Hotel & Suites : Henderson (10,000 points, 2 night min.)
New York
Hotel Indigo : Brooklyn (10,000 points or 25,000 points)
Holiday Inn Express : New York - Manhattan West Side (10,000 points, 2 night min.)
Even Hotel : New York - Times Square South (10,000 points, 2 night min.)
Oregon
Crowne Plaza : Portland - Lake Oswego (10,000 points)
Pennsylvania
Holiday Inn Express & Suites : Pittsburgh - Pittsburgh Airport (10,000 points)
South Dakota
Holiday Inn : Rapid City - Rushmore Plaza (10,000 points)
Texas
Holiday Inn : Dallas - Richardson (10,000 points)
Holiday Inn Express Hotel & Suites : Plano East (10,000 points)
Holiday Inn Express Hotel & Suites : Dallas - North Tollway (N Plano) (10,000 points, 2 night min., first avails Dec)
Crowne Plaza : Houston River Oaks (10,000 points)
Crowne Plaza : Houston - Near Sugarland (10,000 points)
Holiday Inn : San Antonio - Dtwn (Market Sq) (10,000 points)
Holiday Inn Hotel & Suites: San Antonio - Northwest (10,000 points)
Holiday Inn Express : San Antonio - Airport (10,000 points)
Holiday Inn Express Hotel & Suites : San Antonio Rivercenter Area (10,000 points)
Holiday Inn Express Hotel & Suites : San Antonio NW Near Sea world (10,000 points)
Virginia
Holiday Inn Hotel & Suites : Alexandria - Historic District (10,000 points)
Washington
Holiday Inn Express Hotel & Suites : Seattle - Sea-Tac Airport (10,000 points)
Holiday Inn Express & Suites : Sequim (10,000 points)
Wisconsin
Crowne Plaza : Milwaukee Airport (10,000 points, 2 night min.)
Holiday Inn Hotel & Suites : Milwaukee Airport (10,000 points) [Currently Gone]
Holiday Inn Express Hotel & Suites : Milwaukee Airport (10,000 points)
Canada
Holiday Inn : Toronto Downtown Centre (10,000 points, 2 night min.)
InterContinental : Toronto Yorkville (10,000 points)
Jamaica
Holiday Inn SunSpree Resort : Montego Bay All-Inclusive (10,000 points, 5 night min.) [Currently Gone]
Singapore
Crowne Plaza Changi Airport (4,000 points per stay)
Thailand
InterContinental : Hua Hin Resort (10,000 points, 2 night min.) [Currently Gone]
InterContinental : Samui Baan Taling Ngam Resort (10,000 points, 2 night min.) [Currently Gone]
China
Crowne Plaza, Beijing Zhongguancun (5000 per stay)
Crowne Plaza, Beijing Lido (5000 Bonus Points per stay & Breakfast)
InterContinental Beijing Financial Street (5000 Bonus Points per stay & Breakfast)
Crowne Plaza, Century Park Shanghai (5000 Bonus Points per stay & Breakfast)
Indigo, Shanghai On The Bund (Add 5000 Bonus Points per stay)
Crowne Plaza, Foshan (5000 Bonus Points per stay)
Crowne Plaza, Guangzhou City Centre (5000 Bonus Points per stay)
HI Guangzhou Airport Zone, (4000 w Breakfast)
IHG Properties with Bonus Point Package higher than 5,000 points
Jan 20, 2014, 6:38 pm
#31
Join Date: Mar 2012
Location: DCA, IAD, BWI
Programs: National Parks Annual Pass
Posts: 316
HI Alexandria, VA
Thank you guys for a very useful thread. I believe the Holiday Inn Hotel & Suites : Alexandria-Historic District has a 10K point rate. In search results, it shows a 5K package, but when you open all available rates for a specific room, there is a 10K rate also.
Jan 20, 2014, 9:17 pm
#32
Original Poster
Join Date: Sep 2010
Posts: 2,233
I am unable to find this one. Do you have any sample dates?
Jan 20, 2014, 9:35 pm
#33
Join Date: Mar 2012
Location: DCA, IAD, BWI
Programs: National Parks Annual Pass
Posts: 316
Jan 20, 2014, 10:02 pm
#34
Original Poster
Join Date: Sep 2010
Posts: 2,233
Jan 28, 2014, 12:05 pm
#35
Join Date: Dec 2004
Posts: 1,613
Elite qualifying?
Are the points earned on bonus rates above 5K supposed to be elite-qualifying?
I've now stayed at the Hotel Indigo in Brooklyn twice.
The first time (in 2013) nothing posted automatically, so I contacted IHG customer service and they posted 25K points, listed as 'Loyalty Goodwill' points on the online statement. These were elite-qualifying.
The most recent time (in 2014) points posted automatically, as 'Hotel Promotion Bonus Points', in three items (10K, 10K, and 5K amounts). These are not showing as elite-qualifying.
Did I just get lucky the first time around (not that it made any difference to elite status last year, but I could use it this year)? Or did I get unlucky the second time?
On another note, the Holiday Inn Midtown-31st St also shows 10K and 25K point packages at the moment (or at least, it did last week when I booked one, for a single night midweek in February).
I've now stayed at the Hotel Indigo in Brooklyn twice.
The first time (in 2013) nothing posted automatically, so I contacted IHG customer service and they posted 25K points, listed as 'Loyalty Goodwill' points on the online statement. These were elite-qualifying.
The most recent time (in 2014) points posted automatically, as 'Hotel Promotion Bonus Points', in three items (10K, 10K, and 5K amounts). These are not showing as elite-qualifying.
Did I just get lucky the first time around (not that it made any difference to elite status last year, but I could use it this year)? Or did I get unlucky the second time?
On another note, the Holiday Inn Midtown-31st St also shows 10K and 25K point packages at the moment (or at least, it did last week when I booked one, for a single night midweek in February).
Jan 28, 2014, 2:42 pm
#36
Original Poster
Join Date: Sep 2010
Posts: 2,233
I would call IHG have them work on it. From the terms (bolding mine):
Gold Elite & Platinum Elite Membership
1. Points for Elite Status – For purposes of determining Elite Status, IHG® Rewards Club points are classified as either Elite Qualifying Points or Non-Elite Qualifying Points. Base points earned from Qualifying Rates paid for hotel stays, points collected from partner transactions, IHG® Rewards Club Bonus Points Packages and Meeting Rewards are considered Elite Qualifying Points and counted towards membership elite status. A Qualifying Rate includes the following: non-discounted rate, standard corporate rate, worldwide sales negotiated rate, national/regional/local government rate and specified leisure rates as confirmed by the IHG HOLIDEX® Plus reservation system. All other point earning transactions, including promotional points, points vouchers, points purchase, points transfers, and points deposits, will be considered Non-Elite Qualifying Points and will not be counted towards elite status.
----------
Thanks for notice on the HI - Midtown 31st (solid prices for the points package BTW ^), I will add it.
Gold Elite & Platinum Elite Membership
1. Points for Elite Status – For purposes of determining Elite Status, IHG® Rewards Club points are classified as either Elite Qualifying Points or Non-Elite Qualifying Points. Base points earned from Qualifying Rates paid for hotel stays, points collected from partner transactions, IHG® Rewards Club Bonus Points Packages and Meeting Rewards are considered Elite Qualifying Points and counted towards membership elite status. A Qualifying Rate includes the following: non-discounted rate, standard corporate rate, worldwide sales negotiated rate, national/regional/local government rate and specified leisure rates as confirmed by the IHG HOLIDEX® Plus reservation system. All other point earning transactions, including promotional points, points vouchers, points purchase, points transfers, and points deposits, will be considered Non-Elite Qualifying Points and will not be counted towards elite status.
----------
Thanks for notice on the HI - Midtown 31st (solid prices for the points package BTW ^), I will add it.
Jan 29, 2014, 1:03 pm
#37
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
Canada
5,000 Bonus Point Package: 5,000 Bonus Points for Any Stay
Holiday Inn Express Toronto Downtown (5,000) (max 4 nights)
Holiday Inn Toronto Bloor-Yorkville (5,000) (max 4 nights)
Holiday Inn Toronto-Yorkdale (5,000) (max 4 nights)
Holiday Inn Toronto-Airport East (5,000) (min 2 nights; max 4 nights)
Holiday Inn Express Toronto-North York (5,000) (max 4 nights)
Holiday Inn Express Toronto-Markham (5,000) (max 4 nights)
Holiday Inn Express Toronto East - Scarborough (5,000) (min 2 nights; max 4 nights)
InterContinental Toronto Yorkville - (5,000) (max 4 nights)
5,000 Bonus Point Package: 5,000 Bonus Points for Any Stay
Holiday Inn Express Toronto Downtown (5,000) (max 4 nights)
Holiday Inn Toronto Bloor-Yorkville (5,000) (max 4 nights)
Holiday Inn Toronto-Yorkdale (5,000) (max 4 nights)
Holiday Inn Toronto-Airport East (5,000) (min 2 nights; max 4 nights)
Holiday Inn Express Toronto-North York (5,000) (max 4 nights)
Holiday Inn Express Toronto-Markham (5,000) (max 4 nights)
Holiday Inn Express Toronto East - Scarborough (5,000) (min 2 nights; max 4 nights)
InterContinental Toronto Yorkville - (5,000) (max 4 nights)
Last edited by BRAISKI; Jan 30, 2014 at 8:45 pm
Feb 6, 2014, 2:47 am
#38
Join Date: Jul 2004
Location: MUC
Programs: LH HON, IC RA
Posts: 167
I would call IHG have them work on it. From the terms (bolding mine):
Gold Elite & Platinum Elite Membership
1. Points for Elite Status – For purposes of determining Elite Status, IHG® Rewards Club points are classified as either Elite Qualifying Points or Non-Elite Qualifying Points. Base points earned from Qualifying Rates paid for hotel stays, points collected from partner transactions, IHG® Rewards Club Bonus Points Packages and Meeting Rewards are considered Elite Qualifying Points and counted towards membership elite status. A Qualifying Rate includes the following: non-discounted rate, standard corporate rate, worldwide sales negotiated rate, national/regional/local government rate and specified leisure rates as confirmed by the IHG HOLIDEX® Plus reservation system. All other point earning transactions, including promotional points, points vouchers, points purchase, points transfers, and points deposits, will be considered Non-Elite Qualifying Points and will not be counted towards elite status.
----------
Thanks for notice on the HI - Midtown 31st (solid prices for the points package BTW ^), I will add it.
Gold Elite & Platinum Elite Membership
1. Points for Elite Status – For purposes of determining Elite Status, IHG® Rewards Club points are classified as either Elite Qualifying Points or Non-Elite Qualifying Points. Base points earned from Qualifying Rates paid for hotel stays, points collected from partner transactions, IHG® Rewards Club Bonus Points Packages and Meeting Rewards are considered Elite Qualifying Points and counted towards membership elite status. A Qualifying Rate includes the following: non-discounted rate, standard corporate rate, worldwide sales negotiated rate, national/regional/local government rate and specified leisure rates as confirmed by the IHG HOLIDEX® Plus reservation system. All other point earning transactions, including promotional points, points vouchers, points purchase, points transfers, and points deposits, will be considered Non-Elite Qualifying Points and will not be counted towards elite status.
----------
Thanks for notice on the HI - Midtown 31st (solid prices for the points package BTW ^), I will add it.
i called and emailed IHG rewards club because almost on every second stay the bonus points package is not counted towards elite status. my overall experience is, that the call center agents are inexperienced and dont know the IHG guidelines. recently i got the following answer by email:
"We would like to inform you that the bonus points included on the Bonus Point Package rate is not counted as Elite Qualifying Points. We understand that the information on the web site is a bit confusing when it indicated that Bonus Point Package is included on the list of Elite Qualifying Points. It is true that the Bonus Point Package is counted, but not the bonus points associated with the rate. For example, if you booked a package rate of $400 with 3,000 bonus points, the Elite Qualifying Points that you will get is 4,000 points and not 7,000.
Basically all bonus points do not count towards Elite Qualifying Points. Only points earned based on the amount that you spend on your reservation, purchases with our partners, and booking meetings."
this answer is the biggest bulls**t i ve ever heared from IHG. what is your advise? how would you move on? does anyone got an "offical" statement regarding the bonus point package, as call center agents dont understand the webpage rules given by their company.
thanks!
Feb 6, 2014, 4:30 am
#39
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
"We would like to inform you that the bonus points included on the Bonus Point Package rate is not counted as Elite Qualifying Points. We understand that the information on the web site is a bit confusing when it indicated that Bonus Point Package is included on the list of Elite Qualifying Points. It is true that the Bonus Point Package is counted, but not the bonus points associated with the rate. For example, if you booked a package rate of $400 with 3,000 bonus points, the Elite Qualifying Points that you will get is 4,000 points and not 7,000.
Basically all bonus points do not count towards Elite Qualifying Points. Only points earned based on the amount that you spend on your reservation, purchases with our partners, and booking meetings."
this answer is the biggest bulls**t i ve ever heared from IHG. what is your advise? how would you move on? does anyone got an "offical" statement regarding the bonus point package, as call center agents dont understand the webpage rules given by their company.
thanks!
AFAIK, Bonus Package points were included as Elite Qualifying Points. How bout if you call another call center agents or write a form on the customer service. Tweet to IHG Care also probably would help since IHG Care twitter account is more responsive than the Customer Care. Good luck ! ^
Feb 6, 2014, 7:36 am
#40
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
i called and emailed IHG rewards club because almost on every second stay the bonus points package is not counted towards elite status. my overall experience is, that the call center agents are inexperienced and dont know the IHG guidelines. recently i got the following answer by email:
"We would like to inform you that the bonus points included on the Bonus Point Package rate is not counted as Elite Qualifying Points. We understand that the information on the web site is a bit confusing when it indicated that Bonus Point Package is included on the list of Elite Qualifying Points. It is true that the Bonus Point Package is counted, but not the bonus points associated with the rate. For example, if you booked a package rate of $400 with 3,000 bonus points, the Elite Qualifying Points that you will get is 4,000 points and not 7,000.
Basically all bonus points do not count towards Elite Qualifying Points. Only points earned based on the amount that you spend on your reservation, purchases with our partners, and booking meetings."
this answer is the biggest bulls**t i ve ever heared from IHG. what is your advise? how would you move on? does anyone got an "offical" statement regarding the bonus point package, as call center agents dont understand the webpage rules given by their company.
thanks!
"We would like to inform you that the bonus points included on the Bonus Point Package rate is not counted as Elite Qualifying Points. We understand that the information on the web site is a bit confusing when it indicated that Bonus Point Package is included on the list of Elite Qualifying Points. It is true that the Bonus Point Package is counted, but not the bonus points associated with the rate. For example, if you booked a package rate of $400 with 3,000 bonus points, the Elite Qualifying Points that you will get is 4,000 points and not 7,000.
Basically all bonus points do not count towards Elite Qualifying Points. Only points earned based on the amount that you spend on your reservation, purchases with our partners, and booking meetings."
this answer is the biggest bulls**t i ve ever heared from IHG. what is your advise? how would you move on? does anyone got an "offical" statement regarding the bonus point package, as call center agents dont understand the webpage rules given by their company.
thanks!
Thats strange, when I stayed @ IC Toronto Centre and opt for the 1000 bonus points, I calculated my "Elite" qualifying points the 1000 bonus points was included. I will try to check this again, next week for IC Yorkville ,I opt for the 5000 bonus points, so I will find out few days later when its posted.
Feb 6, 2014, 1:16 pm
#42
Original Poster
Join Date: Sep 2010
Posts: 2,233
If I did not need Elite Qualifying points, I would only pay extra (~less than .6 cents per point) if I had a plan to use them soon (in the next 2-3 months).
Feb 6, 2014, 5:26 pm
#43
Join Date: Jan 2014
Posts: 43
i called and emailed IHG rewards club because almost on every second stay the bonus points package is not counted towards elite status. my overall experience is, that the call center agents are inexperienced and dont know the IHG guidelines. recently i got the following answer by email:
"We would like to inform you that the bonus points included on the Bonus Point Package rate is not counted as Elite Qualifying Points. We understand that the information on the web site is a bit confusing when it indicated that Bonus Point Package is included on the list of Elite Qualifying Points. It is true that the Bonus Point Package is counted, but not the bonus points associated with the rate. For example, if you booked a package rate of $400 with 3,000 bonus points, the Elite Qualifying Points that you will get is 4,000 points and not 7,000.
Basically all bonus points do not count towards Elite Qualifying Points. Only points earned based on the amount that you spend on your reservation, purchases with our partners, and booking meetings."
this answer is the biggest bulls**t i ve ever heared from IHG. what is your advise? how would you move on? does anyone got an "offical" statement regarding the bonus point package, as call center agents dont understand the webpage rules given by their company.
thanks!
"We would like to inform you that the bonus points included on the Bonus Point Package rate is not counted as Elite Qualifying Points. We understand that the information on the web site is a bit confusing when it indicated that Bonus Point Package is included on the list of Elite Qualifying Points. It is true that the Bonus Point Package is counted, but not the bonus points associated with the rate. For example, if you booked a package rate of $400 with 3,000 bonus points, the Elite Qualifying Points that you will get is 4,000 points and not 7,000.
Basically all bonus points do not count towards Elite Qualifying Points. Only points earned based on the amount that you spend on your reservation, purchases with our partners, and booking meetings."
this answer is the biggest bulls**t i ve ever heared from IHG. what is your advise? how would you move on? does anyone got an "offical" statement regarding the bonus point package, as call center agents dont understand the webpage rules given by their company.
thanks!
The quote, "IHG® Rewards Club Bonus Points Packages and Meeting Rewards are considered Elite Qualifying Points and counted towards membership elite status" very clearly states that bonus points from special IHG rewards club packages should count towards status, otherwise there's no need to have this sentence because of course base points count toward status even the few extra dollars just like any other packege rate like with a breakfast or tour included. If they didn't count the bonus points, they would be listed with the non qualifying points and not have to add this sentence to point out specifically that these bonus points are not like the others.
ETA: Thats not to say that I think all of these big bonus point packages won't count towards status, because I think that a lot of them will. Just saying why I think some of them may not.
Last edited by InHere; Feb 6, 2014 at 5:41 pm Reason: ETA
Feb 7, 2014, 6:30 am
#44
Join Date: Aug 2010
Location: Scandinavia
Programs: Eurobonus EBD, BW Diamond, Club Carlson Gold, IHG Plat Amb, HH Diamond
Posts: 352
The Willard IC / Washington DC currently has 10k
http://washington.intercontinental.c...s#ten-thousand
http://washington.intercontinental.c...s#ten-thousand
Feb 8, 2014, 2:54 am
#45
Join Date: Jul 2004
Location: MUC
Programs: LH HON, IC RA
Posts: 167
The quote, "IHG® Rewards Club Bonus Points Packages and Meeting Rewards are considered Elite Qualifying Points and counted towards membership elite status" very clearly states that bonus points from special IHG rewards club packages should count towards status, otherwise there's no need to have this sentence because of course base points count toward status even the few extra dollars just like any other packege rate like with a breakfast or tour included. If they didn't count the bonus points, they would be listed with the non qualifying points and not have to add this sentence to point out specifically that these bonus points are not like the others.
ETA: Thats not to say that I think all of these big bonus point packages won't count towards status, because I think that a lot of them will. Just saying why I think some of them may not.
"Thank you for your response. We appreciate your feedback and apologize for any inconvenience you may have experienced from our Service Center.
As clearly stated on the IHG Rewards Club Terms and Conditions, points from Bonus Points Package Rates are classified as Elite Qualifying Points. As such, the 3,000 bonus points from the rate package paid during your stay should have counted towards your Elite Qualifying Points. However, due to some technical difficulty the 3,000 bonus points was not automatically counted."
Technical difficulty?
I remeber the call center agent refusing me the points, I remember the email message before...unbelievable. At the end, I m really disappointed about IHG customer service as well as about the unprofessional call center agents. It cant be the case that customers have to fight for their points. I will keep the latest email in my records and will attach it in the near future, when such a technical difficulty happens again...and again...and again...