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Priority Club Point Theft

Priority Club Point Theft

Old Aug 2, 12, 11:58 am
  #1  
Original Poster
 
Join Date: Aug 2012
Posts: 15
Priority Club Point Theft

Recently, I had 300,000 points stolen from my Priority Club account and there is no resolution to the issue. I am a 10 year member and stay approx 150-200 times a year and have never had issues. Now someone hacked my account, changed my e-mail address and used my points to purchase gift cards. Priority Club states it was a legit transaction and basically calling me a liar!
The lack of concern for my situation is not what I expect from a loyalty program. I will not be using this group any longer!
Very disappointing!
LarryMcAdoo is offline  
Old Aug 2, 12, 12:15 pm
  #2  
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Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
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Posts: 7,658
Sorry to hear about your experience.
Perhaps you could provide a few more specifics ... and folks here might be able to help?
Also, don't cross-post ... you put the exact same thread in Community Buzz. Cross-posting is frowned upon.
UAPremExecflyer is offline  
Old Aug 2, 12, 12:19 pm
  #3  
 
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,711
PC should put the IT capacity in place for members to have alpha numeric passwords instead of 4 digit pins... 10,000 combinations isn't enough in this day and age.
Ambraciot is offline  
Old Aug 2, 12, 12:22 pm
  #4  
 
Join Date: Jul 2011
Location: ONT
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I'm sorry to hear this. Others have posted similar problems in the past.

I suppose IHC needs to change their security policy to send an email to the old email account when there's a change. Of course, it could be an inside job.
Michael El is offline  
Old Aug 2, 12, 12:27 pm
  #5  
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Originally Posted by UAPremExecflyer View Post
Sorry to hear about your experience.
Perhaps you could provide a few more specifics ... and folks here might be able to help?
Also, don't cross-post ... you put the exact same thread in Community Buzz. Cross-posting is frowned upon.
I've done an RBP to the one in CommunityBuzz, so it should be locked sometime soon.
kipper is offline  
Old Aug 2, 12, 2:09 pm
  #6  
htb
 
Join Date: Aug 2005
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Posts: 4,641
If stealing PC points appears to be common because of the 4 digit insecure pin, is there any chance to sue IHG for negligence?

HTB.
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Old Aug 2, 12, 2:34 pm
  #7  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,740
I have never ordered purchase gift cards.

Are they send or is it an electronic voucher?
In the first case, it may be easy to find who has ordered them.
nicolas75 is online now  
Old Aug 2, 12, 3:44 pm
  #8  
 
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
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Originally Posted by nicolas75 View Post
I have never ordered purchase gift cards.

Are they send or is it an electronic voucher?
In the first case, it may be easy to find who has ordered them.
Can you report it to the police, after all it is theft (an poss. identity theft)?
Amyrlin is offline  
Old Aug 2, 12, 5:13 pm
  #9  
 
Join Date: Oct 2010
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Posts: 1,390
Yes known issue. Earn and burn...
view-with-a-room is offline  
Old Aug 2, 12, 5:23 pm
  #10  
 
Join Date: Mar 2010
Programs: RA Ambassador
Posts: 77
Password words

Actually there is a gap Can anyone through it spying on the PC of any person One day I called one of the telephone service PC and the employee who i know him told me : That there is someone phone pc service and give him my membership number and ask about my account!!
The solution to this problem is easy from my point of view Is :the employee must be ask anyone phone pc service 'Password words' before doing any thing on the account. What do you think?
Travelled is offline  
Old Aug 3, 12, 2:11 am
  #11  
 
Join Date: May 2005
Location: 1A
Posts: 1,350
I always keep my balance around zero making phantom bookings. Maybe this can help....
ehud is offline  
Old Aug 3, 12, 7:46 am
  #12  
 
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 3MM, Priority Club Plat since 1984
Posts: 6,293
Around the end of November each year, PC tends to discount gift cards so I have some experience in ordering them.

The very first thing that jumps out at me is the ship to address. If they were mailed to your home billing address, that is going to be a problem. If they were maile to a different address, then yes,this is a law enforcement issue.

In 2004 I believe it was, I ordered a number of cards. One didn't arrive, and PC was kind enough to issue a replacement.

Let us know how this resolves.
Thumper is offline  
Old Aug 3, 12, 8:24 am
  #13  
 
Join Date: Sep 2010
Posts: 198
Originally Posted by ehud View Post
I always keep my balance around zero making phantom bookings. Maybe this can help....
Care to elaborate? Cause if you reduce availability with this method I actually do think that this is.. not very nice..
ProfNapalm is offline  
Old Aug 3, 12, 9:34 am
  #14  
 
Join Date: May 2005
Location: 1A
Posts: 1,350
Originally Posted by ProfNapalm View Post
Care to elaborate? Cause if you reduce availability with this method I actually do think that this is.. not very nice..
20 nights 16 month from now in a IC ???
ehud is offline  
Old Aug 3, 12, 12:31 pm
  #15  
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Join Date: Aug 2012
Posts: 15
All,

Thanks for the input. I'll try and answer a few questions.
I believe that the thief bought e-vouchers for e-bay or amazon. They were e-mailed to the address that the thief used when he changed my account. The voucher has to have a tracking number. When redeemed, tracking down to where the products were sent should be possible.
Checking the IP address of the thief when he changed my account should also be possible. To my knowledge, none of these things were done.
One possible improvement could be that you be notified when someone is changing anything to your profile. E-mail, address, phone etc. If that procedure were in place, none of this would have happened.
I am going to file a police report, but what I found out is that the only crime here is hacking my account. These points have no monetary value until redeemed. Thus no theft.
LarryMcAdoo is offline  

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